Maven AGI Agent Platform
Maven AGIReviews from AWS customer
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Making work more seamless
What do you like best about the product?
Maven is a highly effective tool designed to enhance client service by streamlining workflows. It facilitates faster resolutions by considering all the sources provided to it and includes the source of its answers, allowing you to verify the information before sharing it.
What do you dislike about the product?
It's an amazing tool to use and is beginner-friendly. However, please keep in mind that you'll always need to double-check the answers it provides and make sure you have all your resources up to date.
What problems is the product solving and how is that benefiting you?
Finding answer faster and all available sources related to the topic.
Hugely Impactful Customer Engagement Tech
What do you like best about the product?
First off - the team at Maven AGI is amazing, crazy responsive and easy to work with. I'll be listing the fact that MavenAGI is an early stage company in both the positives and the negatives for the sake of this review - but in the positive column, they are incredibly open to feedback and you can tell that the teams work closely together to solve issues quickly.
We started our implementation of maven roughly 3 months ago and have since launched it within our knowledge base and most recently, an in-app chatbot. The implementation took a bit longer than I thought it might, but a big part of that time was due to ensuring proper training of the model and making adjustments to how the bot interacted with users.
The platform itself has a lot of great functionality and flexibility when it comes to installing AI interfaces into your ecosystem and integrating your knowledge into the platform for training. The team has also been very helpful in getting new, bespoke integrations into our tech stack stood up - which I value greatly.
We are now at the point where Maven is integrated into our daily activities, helping us to monitor our customers' interactions with us and also to ensure that our documentation keeps improving due to the feedback we are getting from the platform.
We started our implementation of maven roughly 3 months ago and have since launched it within our knowledge base and most recently, an in-app chatbot. The implementation took a bit longer than I thought it might, but a big part of that time was due to ensuring proper training of the model and making adjustments to how the bot interacted with users.
The platform itself has a lot of great functionality and flexibility when it comes to installing AI interfaces into your ecosystem and integrating your knowledge into the platform for training. The team has also been very helpful in getting new, bespoke integrations into our tech stack stood up - which I value greatly.
We are now at the point where Maven is integrated into our daily activities, helping us to monitor our customers' interactions with us and also to ensure that our documentation keeps improving due to the feedback we are getting from the platform.
What do you dislike about the product?
This is where 'early stage' comes back into my review. There are some usability things that don't necessarily impact the core functionality of the platform - but are usability issues on the back-end.
One area this comes up quite frequently is the Filtering functionality. Fundamentally speaking - filters and views don't 'stick' - which ads several clicks every action and adds up over time.
The other thing I'll say is that there are several different "places" in the app where daily activities occur and requires pro-active checking of various pages to ensure we are actively monitoring the tool's performance. This isn't a massive deal and we have operationalized how we do our daily work in the tool - but there's no single place to work through these items (Conversations, Inbox, Events).
One area this comes up quite frequently is the Filtering functionality. Fundamentally speaking - filters and views don't 'stick' - which ads several clicks every action and adds up over time.
The other thing I'll say is that there are several different "places" in the app where daily activities occur and requires pro-active checking of various pages to ensure we are actively monitoring the tool's performance. This isn't a massive deal and we have operationalized how we do our daily work in the tool - but there's no single place to work through these items (Conversations, Inbox, Events).
What problems is the product solving and how is that benefiting you?
Customer-facing chatbot to help customers in-app as well as a support co-pilot to help agents answer questions. It's early days - so we don't have concrete ticket deflection metrics yet - but after some initial stumbles, the app is providing more reliable answers to customers and we are seeing an increase in usage.
Great conversational Support experiences and productivity increases through Co-Pilot!
What do you like best about the product?
Powerful product that's quickly iterated on with a reliable, transparent roadmap that allows us to plan our own improvements in partnership. Our Maven account team are very engaged with our ambitions and the features we need to see for success; working collaboratively with us on pushing new experiences to our users.
In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot.
In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot.
What do you dislike about the product?
Their focus on shipping new features and products can mean documentation lags and features like insights and data reporting can follow behind, so we find ourselves relying on our account team more than we'd like for information and specifics (though they're super responsive!)
What problems is the product solving and how is that benefiting you?
We're using Maven today to address two specific opportunities in our support experience:
1. Reducing the time taken to answer transactional, what if and how to support questions. These are quick answer conversational questions that historically have required a human to answer and added wait times to our overall experience. With Mavens chatbot experience today we're allowing users to self-serve an increasing amount of these lighter wait questions, improving their experience and reducing the volume that reaches out team. We've found Maven to outperform our previous chatbot provider as well as others we compared in A/B testing.
2. Increasing the context that our support representatives have when reviewing tickets. Maven co-pilot summarizes complex user questions, including previous correspondence, and recommends initial responses based on a combination of our knowledge base, internal SOPs and external documentation. Running Maven alongside our tickets has unlocked a 25-30% increase in representative productivity while reducing the effort involved significantly in reviewing case details, identifying relevant workflows and doing initial troubleshooting.
1. Reducing the time taken to answer transactional, what if and how to support questions. These are quick answer conversational questions that historically have required a human to answer and added wait times to our overall experience. With Mavens chatbot experience today we're allowing users to self-serve an increasing amount of these lighter wait questions, improving their experience and reducing the volume that reaches out team. We've found Maven to outperform our previous chatbot provider as well as others we compared in A/B testing.
2. Increasing the context that our support representatives have when reviewing tickets. Maven co-pilot summarizes complex user questions, including previous correspondence, and recommends initial responses based on a combination of our knowledge base, internal SOPs and external documentation. Running Maven alongside our tickets has unlocked a 25-30% increase in representative productivity while reducing the effort involved significantly in reviewing case details, identifying relevant workflows and doing initial troubleshooting.
Game-Changer for Scalable, Intelligent Customer Operations
What do you like best about the product?
Maven AGI has completely transformed how we approach automation and customer insights. It goes beyond traditional AI tools by combining conversational intelligence with powerful orchestration features. We’ve used it to streamline internal processes, improve ticket triage, and proactively identify gaps in our knowledge base.
Implementation was incredibly smooth — we were up and running with meaningful use cases in days, not weeks. The no-code interface makes it easy to build and iterate on AI agents without needing developer support.
One of the most impressive outcomes: we've seen an 18% reduction in support tickets since rolling out Maven AGI, thanks to better self-service, proactive guidance, and intelligent routing.
The support from the Maven team is exceptional — proactive, collaborative, and genuinely invested in our success.
Implementation was incredibly smooth — we were up and running with meaningful use cases in days, not weeks. The no-code interface makes it easy to build and iterate on AI agents without needing developer support.
One of the most impressive outcomes: we've seen an 18% reduction in support tickets since rolling out Maven AGI, thanks to better self-service, proactive guidance, and intelligent routing.
The support from the Maven team is exceptional — proactive, collaborative, and genuinely invested in our success.
What do you dislike about the product?
It’s hard to find a downside. If anything, the tool is evolving so fast that sometimes features arrive before we’ve even finished exploring the last set — but that's a good problem to have. We’d love even deeper integrations with more niche tools in our stack, but the open architecture means workarounds are usually possible.
What problems is the product solving and how is that benefiting you?
Maven AGI is helping us solve some of the biggest challenges in customer operations — repetitive queries, inefficient triage, and a lack of visibility into knowledge gaps.
Before Maven AGI, our support team was spending too much time manually sorting tickets, handling the same types of questions, and identifying patterns reactively. Now, we’re leveraging AI agents to automate triage, surface relevant content instantly, and proactively flag emerging trends and content gaps based on real customer interactions. This has led to a measurable 18% reduction in support tickets and much faster resolution times, all while enabling better self-service outcomes for our customers.
Beyond customer-facing benefits, Maven AGI is a game-changer internally. It brings critical knowledge directly to employees, reducing time spent searching across documents, Slack threads, and help articles. This has significantly lowered context-switching and improved onboarding — new starters are getting up to speed faster than ever because they can simply ask questions and get accurate, real-time answers based on live company knowledge. It’s become a core part of how we work and learn across teams.
Maven AGI isn't just solving one problem — it’s creating a smarter, more efficient way to operate across the entire organization.
Before Maven AGI, our support team was spending too much time manually sorting tickets, handling the same types of questions, and identifying patterns reactively. Now, we’re leveraging AI agents to automate triage, surface relevant content instantly, and proactively flag emerging trends and content gaps based on real customer interactions. This has led to a measurable 18% reduction in support tickets and much faster resolution times, all while enabling better self-service outcomes for our customers.
Beyond customer-facing benefits, Maven AGI is a game-changer internally. It brings critical knowledge directly to employees, reducing time spent searching across documents, Slack threads, and help articles. This has significantly lowered context-switching and improved onboarding — new starters are getting up to speed faster than ever because they can simply ask questions and get accurate, real-time answers based on live company knowledge. It’s become a core part of how we work and learn across teams.
Maven AGI isn't just solving one problem — it’s creating a smarter, more efficient way to operate across the entire organization.
Truly Generative AI
What do you like best about the product?
A fully generative, trainable, reliable AI.
What do you dislike about the product?
still certain limitations that are on their roadmap, but excited to see what they product
What problems is the product solving and how is that benefiting you?
the ability for a co-pilot to read and provide an answer to make a persons day easier and more efficient.
Amazing team and great product!
What do you like best about the product?
Maven's integration process was extremely smooth and straightforward. We've been using it for almost a year, and it's clear that the product is constantly evolving based on customer feedback. The Customer Success team is outstanding — always responsive and helpful — and when needed, we've even been able to get direct support from their developers, which is a big plus.
What do you dislike about the product?
It could be great if they will implement log and screenshot analysis in Copilot. There’s not much to dislike, If anything, some of the early-stage features required fine-tuning, but the team has consistently addressed feedback quickly. Their fast pace of improvement makes it easy to overlook any initial limitations.
What problems is the product solving and how is that benefiting you?
Zendesk Agent, Slack bot and Chat Bot
Outstanding conversational AI
What do you like best about the product?
We brought in Maven AGI to replace an existing, clunky, non-generative chatbot. And we were skeptical during the initial demos because of the number of applications our company produces and the large amount of knowledge documentation we have for supporting them.
But Maven has far exceeded our expectations and has become an invaluable addition to our customer self-help resources. The generative AI is fantastic and feels almost exactly like a conversation with a live agent.
The AI accepts prompting quite well and generally follows all instructions (more complicated scenarios take some extra nuanced prompting and finessing, but we ultimately make it work).
The Maven team is incredibly helpful and available, both during the initial startup phase and now into our day-to-day maintenance and additional development. They readily accept feedback and are very open to new ideas from customers.
So far, our Maven AI agents have ingested over 1,500 source documents / additional knowledge, and they handle all that content with ease. Whether the generative output is spot-on all by itself or requires a little extra training, it all adds up to a great end-user experience.
I highly recommend Maven AGI!
But Maven has far exceeded our expectations and has become an invaluable addition to our customer self-help resources. The generative AI is fantastic and feels almost exactly like a conversation with a live agent.
The AI accepts prompting quite well and generally follows all instructions (more complicated scenarios take some extra nuanced prompting and finessing, but we ultimately make it work).
The Maven team is incredibly helpful and available, both during the initial startup phase and now into our day-to-day maintenance and additional development. They readily accept feedback and are very open to new ideas from customers.
So far, our Maven AI agents have ingested over 1,500 source documents / additional knowledge, and they handle all that content with ease. Whether the generative output is spot-on all by itself or requires a little extra training, it all adds up to a great end-user experience.
I highly recommend Maven AGI!
What do you dislike about the product?
Since Maven is a relatively new company, there's a bit of functionality here and there that they haven't implemented yet. However, every time we bring something to their attention, they either note that it's already on their roadmap or they quickly forward the feedback to their Development team. So this technically isn't a "dislike."
What problems is the product solving and how is that benefiting you?
Maven AGI is helping us increase the value and quality of our self-service resources, resulting in a better customer experience.
Amazing team to work with
What do you like best about the product?
Maven AGI was able to set up our email and chat apps in less than a week. We've trialed a lot of softwares and they were the best to work with.
What do you dislike about the product?
So far everything is awesome and our team loves it!
What problems is the product solving and how is that benefiting you?
Our team can now take on much more email support than before, and with Maven’s help, we’re also building a custom chat directly into the product.
High quality AI Agent tool that is easy to use and implient with good support.
What do you like best about the product?
I like the flexibility of Maven in it's amount of surfaces available to use it on. Testing and tweaking the system is pretty straightforward and easy to manage. The integrations with our other systems to supplement it to better support customers is great. The implementation was easy for us and the Maven Customer Success person was very helpful. My service team has seen a slow and steady increase in low hanging fruit service resolutions handled by Maven as opposed to someone on my team. This enables my team to focus on the more technical and complex solutions. We are "stress testing" Maven's ability to manage multifaceted technical issues as well. The prompting and management of it in these areas is proving to be difficult and nuanced. It is working though and I believe this is the nature of using an AI Agent with heavily technical service request.
What do you dislike about the product?
With Maven being new there are a lot of changes happening on the back end like reporting changes, naming conventions shifting. Nothing dramatic but those little things, if not communicated quickly and effectively can cause confusion on our end. Communications have improved over time.
One thing I'm leery about with any AI Agent is it grading and monitoring itself. Maven has good functionality in these areas but it's also skewed at times because it can't see the whole picture. The nature of AI is like this though, it's a tool and it's up to us as the users to ensure it's really performing the way it should be and manage it.
One thing I'm leery about with any AI Agent is it grading and monitoring itself. Maven has good functionality in these areas but it's also skewed at times because it can't see the whole picture. The nature of AI is like this though, it's a tool and it's up to us as the users to ensure it's really performing the way it should be and manage it.
What problems is the product solving and how is that benefiting you?
Customer service tickets, primarily the low level tier 1 customer service inquiries. It's allowing my team to focus on more technical and inbound phone inquiries.
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