Sold by: Maven AGIÂ
Maven AGI is an enterprise Generative AI platform designed to revolutionize customer support. It leverages AI agents to autonomously handle a high percentage of customer inquiries (up to 93%), significantly reducing support costs and improving resolution times. Beyond self-service, Maven AGI also provides tools for human agents, such as AI-powered co-pilots, and offers data-driven insights to proactively address customer issues.
Overview
Maven AGI is a cutting-edge enterprise Generative AI platform designed to fundamentally transform customer support for businesses of all sizes. Built to tackle the common challenges of slow, costly, and often frustrating customer interactions, Maven AGI empowers organizations to deliver exceptional service at scale. The platform goes beyond traditional chatbots, offering a comprehensive suite of AI capabilities that can be leveraged in multiple ways to suit enterprise needs. Businesses can opt for Maven AGI's off-the-shelf AI agents, which are pre-trained and ready to autonomously resolve a significant majority of customer inquiries. These agents dramatically reduce operational costs and accelerate resolution times by handling routine questions and tasks with human-like accuracy and efficiency. For situations requiring human intervention or deeper insights, Maven AGI provides powerful AI co-pilots designed to supercharge your existing support teams. These co-pilots offer real-time, context-aware suggestions, proactive answers, and automated summarizations, empowering human agents to deliver faster, more consistent, and higher-quality support. Beyond these ready-to-deploy products, Maven AGI offers unparalleled flexibility through direct access to its underlying platform via robust APIs and integrations. This means you're not just buying a fixed solution; you're gaining the power to customize, extend, and embed Maven AGI's intelligent capabilities directly into your existing workflows and proprietary systems. Whether you choose to leverage our pre-built agents and co-pilots for immediate impact or harness our platform's APIs to build highly tailored AI solutions, Maven AGI unifies your disparate systems of record, from CRMs like Salesforce and Zendesk to your internal knowledge bases, ensuring intelligent, personalized, and actionable customer interactions across every touchpoint. This comprehensive approach empowers a new era of customer experience where efficiency, quality, and customer satisfaction are inherent outcomes of an intelligent, AI-driven support ecosystem.
Highlights
- Autonomous Resolution & Cost Reduction: Maven AGI excels at autonomously resolving a vast majority of customer inquiries (up to 93%). This is a game-changer for businesses, directly leading to a significant reduction in operational costs (up to 81%) and drastically faster resolution times (up to 10x faster) compared to traditional support methods. It frees human agents to focus on complex, high-value interactions, transforming support from a cost center into an efficiency driver.
- Unified Data & Contextual AI: Unlike fragmented solutions, Maven AGI unifies your entire customer data ecosystem, pulling information from CRMs (Salesforce, Zendesk), knowledge bases, and interaction logs. This \"single brain\" approach enables its AI agents to provide highly accurate, personalized, and context-aware responses. This means customers get the right answer, every time, regardless of their inquiry's complexity or the channel they use, significantly boosting customer satisfaction.
- Seamless Integration & Rapid Time-to-Value: Maven AGI is engineered for the enterprise, offering seamless integration with existing systems. Agents can be live within days, and they continuously improve with every interaction. This quick time-to-value, combined with robust security and compliance, ensures that businesses can start seeing a tangible return on investment almost immediately, enhancing customer experience without a major overhaul of their current infrastructure.
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Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise Custom Pricing - Minimum | Starting prices listed here - contact us for custom pricing based on your expected scope, complexity, and volume of resolutions. | $25,000.00 |
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Customer reviews
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9 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Olivera T.
Making work more seamless
Reviewed on Jul 23, 2025
Review provided by G2
What do you like best about the product?
Maven is a highly effective tool designed to enhance client service by streamlining workflows. It facilitates faster resolutions by considering all the sources provided to it and includes the source of its answers, allowing you to verify the information before sharing it.
What do you dislike about the product?
It's an amazing tool to use and is beginner-friendly. However, please keep in mind that you'll always need to double-check the answers it provides and make sure you have all your resources up to date.
What problems is the product solving and how is that benefiting you?
Finding answer faster and all available sources related to the topic.
Alex T.
Hugely Impactful Customer Engagement Tech
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
First off - the team at Maven AGI is amazing, crazy responsive and easy to work with. I'll be listing the fact that MavenAGI is an early stage company in both the positives and the negatives for the sake of this review - but in the positive column, they are incredibly open to feedback and you can tell that the teams work closely together to solve issues quickly.
We started our implementation of maven roughly 3 months ago and have since launched it within our knowledge base and most recently, an in-app chatbot. The implementation took a bit longer than I thought it might, but a big part of that time was due to ensuring proper training of the model and making adjustments to how the bot interacted with users.
The platform itself has a lot of great functionality and flexibility when it comes to installing AI interfaces into your ecosystem and integrating your knowledge into the platform for training. The team has also been very helpful in getting new, bespoke integrations into our tech stack stood up - which I value greatly.
We are now at the point where Maven is integrated into our daily activities, helping us to monitor our customers' interactions with us and also to ensure that our documentation keeps improving due to the feedback we are getting from the platform.
We started our implementation of maven roughly 3 months ago and have since launched it within our knowledge base and most recently, an in-app chatbot. The implementation took a bit longer than I thought it might, but a big part of that time was due to ensuring proper training of the model and making adjustments to how the bot interacted with users.
The platform itself has a lot of great functionality and flexibility when it comes to installing AI interfaces into your ecosystem and integrating your knowledge into the platform for training. The team has also been very helpful in getting new, bespoke integrations into our tech stack stood up - which I value greatly.
We are now at the point where Maven is integrated into our daily activities, helping us to monitor our customers' interactions with us and also to ensure that our documentation keeps improving due to the feedback we are getting from the platform.
What do you dislike about the product?
This is where 'early stage' comes back into my review. There are some usability things that don't necessarily impact the core functionality of the platform - but are usability issues on the back-end.
One area this comes up quite frequently is the Filtering functionality. Fundamentally speaking - filters and views don't 'stick' - which ads several clicks every action and adds up over time.
The other thing I'll say is that there are several different "places" in the app where daily activities occur and requires pro-active checking of various pages to ensure we are actively monitoring the tool's performance. This isn't a massive deal and we have operationalized how we do our daily work in the tool - but there's no single place to work through these items (Conversations, Inbox, Events).
One area this comes up quite frequently is the Filtering functionality. Fundamentally speaking - filters and views don't 'stick' - which ads several clicks every action and adds up over time.
The other thing I'll say is that there are several different "places" in the app where daily activities occur and requires pro-active checking of various pages to ensure we are actively monitoring the tool's performance. This isn't a massive deal and we have operationalized how we do our daily work in the tool - but there's no single place to work through these items (Conversations, Inbox, Events).
What problems is the product solving and how is that benefiting you?
Customer-facing chatbot to help customers in-app as well as a support co-pilot to help agents answer questions. It's early days - so we don't have concrete ticket deflection metrics yet - but after some initial stumbles, the app is providing more reliable answers to customers and we are seeing an increase in usage.
David D.
Great conversational Support experiences and productivity increases through Co-Pilot!
Reviewed on Jun 26, 2025
Review provided by G2
What do you like best about the product?
Powerful product that's quickly iterated on with a reliable, transparent roadmap that allows us to plan our own improvements in partnership. Our Maven account team are very engaged with our ambitions and the features we need to see for success; working collaboratively with us on pushing new experiences to our users.
In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot.
In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot.
What do you dislike about the product?
Their focus on shipping new features and products can mean documentation lags and features like insights and data reporting can follow behind, so we find ourselves relying on our account team more than we'd like for information and specifics (though they're super responsive!)
What problems is the product solving and how is that benefiting you?
We're using Maven today to address two specific opportunities in our support experience:
1. Reducing the time taken to answer transactional, what if and how to support questions. These are quick answer conversational questions that historically have required a human to answer and added wait times to our overall experience. With Mavens chatbot experience today we're allowing users to self-serve an increasing amount of these lighter wait questions, improving their experience and reducing the volume that reaches out team. We've found Maven to outperform our previous chatbot provider as well as others we compared in A/B testing.
2. Increasing the context that our support representatives have when reviewing tickets. Maven co-pilot summarizes complex user questions, including previous correspondence, and recommends initial responses based on a combination of our knowledge base, internal SOPs and external documentation. Running Maven alongside our tickets has unlocked a 25-30% increase in representative productivity while reducing the effort involved significantly in reviewing case details, identifying relevant workflows and doing initial troubleshooting.
1. Reducing the time taken to answer transactional, what if and how to support questions. These are quick answer conversational questions that historically have required a human to answer and added wait times to our overall experience. With Mavens chatbot experience today we're allowing users to self-serve an increasing amount of these lighter wait questions, improving their experience and reducing the volume that reaches out team. We've found Maven to outperform our previous chatbot provider as well as others we compared in A/B testing.
2. Increasing the context that our support representatives have when reviewing tickets. Maven co-pilot summarizes complex user questions, including previous correspondence, and recommends initial responses based on a combination of our knowledge base, internal SOPs and external documentation. Running Maven alongside our tickets has unlocked a 25-30% increase in representative productivity while reducing the effort involved significantly in reviewing case details, identifying relevant workflows and doing initial troubleshooting.
Anthony S.
Game-Changer for Scalable, Intelligent Customer Operations
Reviewed on Jun 20, 2025
Review provided by G2
What do you like best about the product?
Maven AGI has completely transformed how we approach automation and customer insights. It goes beyond traditional AI tools by combining conversational intelligence with powerful orchestration features. We’ve used it to streamline internal processes, improve ticket triage, and proactively identify gaps in our knowledge base.
Implementation was incredibly smooth — we were up and running with meaningful use cases in days, not weeks. The no-code interface makes it easy to build and iterate on AI agents without needing developer support.
One of the most impressive outcomes: we've seen an 18% reduction in support tickets since rolling out Maven AGI, thanks to better self-service, proactive guidance, and intelligent routing.
The support from the Maven team is exceptional — proactive, collaborative, and genuinely invested in our success.
Implementation was incredibly smooth — we were up and running with meaningful use cases in days, not weeks. The no-code interface makes it easy to build and iterate on AI agents without needing developer support.
One of the most impressive outcomes: we've seen an 18% reduction in support tickets since rolling out Maven AGI, thanks to better self-service, proactive guidance, and intelligent routing.
The support from the Maven team is exceptional — proactive, collaborative, and genuinely invested in our success.
What do you dislike about the product?
It’s hard to find a downside. If anything, the tool is evolving so fast that sometimes features arrive before we’ve even finished exploring the last set — but that's a good problem to have. We’d love even deeper integrations with more niche tools in our stack, but the open architecture means workarounds are usually possible.
What problems is the product solving and how is that benefiting you?
Maven AGI is helping us solve some of the biggest challenges in customer operations — repetitive queries, inefficient triage, and a lack of visibility into knowledge gaps.
Before Maven AGI, our support team was spending too much time manually sorting tickets, handling the same types of questions, and identifying patterns reactively. Now, we’re leveraging AI agents to automate triage, surface relevant content instantly, and proactively flag emerging trends and content gaps based on real customer interactions. This has led to a measurable 18% reduction in support tickets and much faster resolution times, all while enabling better self-service outcomes for our customers.
Beyond customer-facing benefits, Maven AGI is a game-changer internally. It brings critical knowledge directly to employees, reducing time spent searching across documents, Slack threads, and help articles. This has significantly lowered context-switching and improved onboarding — new starters are getting up to speed faster than ever because they can simply ask questions and get accurate, real-time answers based on live company knowledge. It’s become a core part of how we work and learn across teams.
Maven AGI isn't just solving one problem — it’s creating a smarter, more efficient way to operate across the entire organization.
Before Maven AGI, our support team was spending too much time manually sorting tickets, handling the same types of questions, and identifying patterns reactively. Now, we’re leveraging AI agents to automate triage, surface relevant content instantly, and proactively flag emerging trends and content gaps based on real customer interactions. This has led to a measurable 18% reduction in support tickets and much faster resolution times, all while enabling better self-service outcomes for our customers.
Beyond customer-facing benefits, Maven AGI is a game-changer internally. It brings critical knowledge directly to employees, reducing time spent searching across documents, Slack threads, and help articles. This has significantly lowered context-switching and improved onboarding — new starters are getting up to speed faster than ever because they can simply ask questions and get accurate, real-time answers based on live company knowledge. It’s become a core part of how we work and learn across teams.
Maven AGI isn't just solving one problem — it’s creating a smarter, more efficient way to operate across the entire organization.
Tim M.
Truly Generative AI
Reviewed on Jun 18, 2025
Review provided by G2
What do you like best about the product?
A fully generative, trainable, reliable AI.
What do you dislike about the product?
still certain limitations that are on their roadmap, but excited to see what they product
What problems is the product solving and how is that benefiting you?
the ability for a co-pilot to read and provide an answer to make a persons day easier and more efficient.