Webex Contact Center
Cisco Systems, Inc.Reviews from AWS customer
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We have solved many of our data visibility issues
What do you like best about the product?
Ease of access and simple enough for everyone to understand, even older people. In my work, it helps me a lot to contact my clients and achieve my goals. I have all the capabilities I need to make a consistent professional call with my clients.
What do you dislike about the product?
I believe there is nothing about this product that I can say needs improvement. But I don't particularly like the sound turning off randomly; Even after fixing the problem, sometimes I still have problems.
What problems is the product solving and how is that benefiting you?
The sound quality is always good and the troubleshooting tips seem to work, the whole system generally works much better than it normally does when I use another tool. The audio is usually very good and doesn't even require you to use headphones or microphone to take calls.
I love the training and interaction options
What do you like best about the product?
Webex Contact Center offers the advantage of easy scalability, reduced IT infrastructure costs. It is also extremely scalable and customizable. Webex Contact Center has made it possible to move our advisors to a remote environment.
What do you dislike about the product?
I find that getting help for small problems can be difficult. And my headphones don't work properly with this software. Also I wish their support would provide more details on how to troubleshoot and fix something.
What problems is the product solving and how is that benefiting you?
I find accessing the system from the mobile phone to be an added benefit, AND I see new support products being released frequently to enhance the base system. And it provides a lot of functionality to help solve day-to-day needs.
Great flexibility, easy to configure and use
What do you like best about the product?
I like the ability to unify data and get analytics. It is a powerful contact center solution. I like its simplicity and flexibility. This app offers a central platform for all media. It is one of the best applications that we can use.
What do you dislike about the product?
The reports generated can be a bit confusing. It tends to fail quite easily on many occasions. Sometimes the call quality decreases.
What problems is the product solving and how is that benefiting you?
It has helped us establish a new way of creating the customer journey. It is one of the simplified implementation tools. It has a quick group creation feature. The tool has helped us improve our customers' experience.
Effective and easy to use contact centre solution
What do you like best about the product?
- UI is user friendly and easy to use
- Good security with conversations gettitng encrypted
- SSO can be used
- Good features to connect to custotmers with chat and email
- Good security with conversations gettitng encrypted
- SSO can be used
- Good features to connect to custotmers with chat and email
What do you dislike about the product?
- Learning curve as it takes time to get used to and customise
- Reporting feature can improve
- Some issues with international calls
- Reporting feature can improve
- Some issues with international calls
What problems is the product solving and how is that benefiting you?
- Connect with customers with variaty of tools such as chat, messaging and call
A one-stop shop for customer service and interaction
What do you like best about the product?
Our response speed is improved with Webex significantly. We implemented Webex Contact Center with a focus on security to strengthen our customer service infrastructure. Our platform is used by all of our important customer service departments and meets all of our security and compliance requirements.
What do you dislike about the product?
Integration Issues To ensure a smooth launch, we had to dedicate additional time and resources to resolve the challenges of integrating the platform with some of our current systems. It would be great if the platform had more outbound functionality, especially for proactive customer engagement, because it handles inbound interactions very well.
What problems is the product solving and how is that benefiting you?
Webex Contact Center has substantially improved the security of our customer service in several aspects, which is a clear indication of our return on investment. Its robust security features make it an ideal choice for industries that have strict compliance requirements.
It has an easy-to-use interface and requires no coding experience
What do you like best about the product?
I am using this tool to call and send SMS to my clients who are located all over the world. Webex Contac Center is an economical and very easy tool to use and communicate with our clients. And once we leave the voice message, they respond and send SMS, it is a very useful tool.
What do you dislike about the product?
There is no displeasure in Webex Contact Center, since it is easy to use and for calling it is very useful. They have also improved it with the latest restructuring of the panel they have carried out.
What problems is the product solving and how is that benefiting you?
Webex Contact Center gives me ease of implementation, call quality and the good customer service they have. We perform all our pre-sales and after-sales services through this tool. Webex Contact Center is cloud-based, so it's fairly easy to deploy.
Webex improves our customer response and support
What do you like best about the product?
Webex strengthens our response time. To strengthen our customer service infrastructure, we prioritized security and adopted Webex Contact Center. The platform meets our diverse security and compliance needs and is deployed across all key customer service departments.
What do you dislike about the product?
I think a weak point is the expenses associated with initial training. There was a short adjustment time as officers need extensive training to understand and follow security protocols.
What problems is the product solving and how is that benefiting you?
Our customer service security posture has been greatly improved through the implementation of Webex Contact Center. Customer trust in us grows as a result of our commitment to data security and compliance, which in turn demonstrates our return on investment. Industries with strict compliance standards will find this a reliable solution due to its powerful security features.
We have all the required features in one place
What do you like best about the product?
Allows individual configurations that any large company will appreciate. Webex Contact offer a complete solution with telephony, email, chat, all under one foof. They also help us with SMS and some type of email.
What do you dislike about the product?
I didn't find any problems that I wanted to complain about or that I don't like. I really can't think of anything negative at the moment, as we have been able to resolve all of our requests so far.
What problems is the product solving and how is that benefiting you?
With Webex Contact Center we have been able to solve everything we want to achieve so far and we have been able to integrate each channel for our customers as requested.
Contact solution center is very Good
What do you like best about the product?
The support is very accessible, it is also very professional and straight to the point. It is very informative and useful. It is is easy to use and very user friendly. the resolution rate, especially the first call resolution, is impeccably high and very consistent.
What do you dislike about the product?
I find them to be very slow to start up, contain multiple errors/gliches that cause long freezing periods. They are also quite rigid when it comes to following the rules.
What problems is the product solving and how is that benefiting you?
Webex Contact Center is undoubtedly the best operator, it has fantastic customer support team, it also helps to manage costs and improve profitability. I also like to be able to call and speak directly with someone about my account and my services.
Enhanced your customer support with webex contact center
What do you like best about the product?
I likes its user interface and smoother deployment in any scale of organisation. Features such as automated call distribution and scheduling are incredible to grow your CRM and customer satisfaction. Webex contact center maintains the contact information of historic customers, current customers to help the client to prioritise and customise the services. Dashboard is very interactive and it gives then details of agents. Security features are also good.
What do you dislike about the product?
More advanced API integration needed to serve the CRM system well. Overall good platform till date, No such major issue encountered.
What problems is the product solving and how is that benefiting you?
Previously, Keeping call schedules and contact records is a hectic task to maintain your customers and server them better. But by using Webex contact center, The customer reach and gathering drastically increased. As a senior software engineer, we had used this platform to maintain and build our CRM system for the client's business. Issues and tickets were well addressed and customised solutions were offered to the customers. Now we can contact historic customers with well targeted content to enhanced business engagement with webex contact center. Best platform for CRM and communication.
Our customers retention rate increased by 105% by using webex contact center which automatically deploys calls to generate leads using auto dialer.
Our customers retention rate increased by 105% by using webex contact center which automatically deploys calls to generate leads using auto dialer.
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