Webex Contact Center
Cisco Systems, Inc.Reviews from AWS customer
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CC Review
What do you like best about the product?
Agent desktop and agent experience. CUIC and reporting
What do you dislike about the product?
Need for so many 3rd party options. Lots of partner products and not enough in house options
What problems is the product solving and how is that benefiting you?
Customer experience
Cisco customer care
What do you like best about the product?
I like the product ease of use and interface
What do you dislike about the product?
I wish the product has integration with similar product
What problems is the product solving and how is that benefiting you?
Healthcare
Network Admin II
What do you like best about the product?
Ease of use. Commitment to excellence. Sense of urgency. Dedication to solution
What do you dislike about the product?
There is really nothing to dislike about this product
What problems is the product solving and how is that benefiting you?
Up-time, Cisco makes my job easier.. More rep is committed to moving our organization forward. m
Recommendations to others considering the product:
Value is immeasurable.
Cisco service
What do you like best about the product?
Their immediate call back and care to detail. They support our company well and always ensure a timely resolution to any issues.
What do you dislike about the product?
there is nothing to mention for dislikes
What problems is the product solving and how is that benefiting you?
skype/headset issues
Arieeee's CX Review
What do you like best about the product?
effortless customer experience. so easy!
What do you dislike about the product?
nothing, it's great! so easy to use. I wish it was at my other jobs too
What problems is the product solving and how is that benefiting you?
providing better cx and decreasing FCR
Absolutely stellar support
What do you like best about the product?
anytime anyday holidays or storms. unparalled support in the industry.
What do you dislike about the product?
nothing really.. i might be confusing this with tac!
What problems is the product solving and how is that benefiting you?
reduced downtime
Recommendations to others considering the product:
go for it
Good experience
What do you like best about the product?
Tech are always helpful and will follow up with an email before closing the ticket.
What do you dislike about the product?
I don't not dislike anything about Cisco C/S Care
What problems is the product solving and how is that benefiting you?
N/A
Easy to use, user friendly
What do you like best about the product?
I like that it is very simple and user friendly, keeps people from feeling like it is all too "techy" for them to use
What do you dislike about the product?
I wish it was adaptable to other interfaces like medical customer care, retail, etc
What problems is the product solving and how is that benefiting you?
Customer service
Good services
What do you like best about the product?
Help with business issues, clarify Cisco software applications, suggestions for solutions
What do you dislike about the product?
Sometimes responses are a bit unclear and unspecific to problem at hand, must call a second time
What problems is the product solving and how is that benefiting you?
Better communication between coworkers and better meetings after asking about Customer Care about how to best use Cisco software
Prompt service and good ad ons
What do you like best about the product?
We use a lot of Cisco products and primarily Webex is something that we do on a regular basis. There have been days where we had issues connecting with VoIP. The customer care is friendly and helped us resolve the issue.
What do you dislike about the product?
It takes some steps to connect to the appropriate representative.
What problems is the product solving and how is that benefiting you?
We use phones, Webex and other networking products from Cisco. We have to connect to the customer care for issues.
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