Webex Contact Center
Cisco Systems, Inc.Reviews from AWS customer
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Easy-to-use contact center
What do you like best about the product?
The best thing about this contact center is the ease of use for agents. It is very intuitive and has many realtime reports that facilitate decision making for supervisors.
What do you dislike about the product?
That does not have the possibility of the channel of attention via whatsapp. Something that is very requested by customers.
What problems is the product solving and how is that benefiting you?
We greatly improve the attention to our customers. We were able to incorporate more channels of attention and many more important reports.
Recommendations to others considering the product:
If you need an easy-to-use contact center for agents and supervisors, this is the right one.
Omnicanal Contact Center
What do you like best about the product?
The cisco contact center is really very simple to use for agents. The agent application to be web, can be opened on any PC without installing software.
In addition, the historical and real time reports, without fabulous since they help to make instant decisions based on the occupation of the queues of attention.
It also allows having multiple contact channels for clients, such as chat, email, facebook, in addition to traditional incoming and outgoing voice channels.
In addition, the historical and real time reports, without fabulous since they help to make instant decisions based on the occupation of the queues of attention.
It also allows having multiple contact channels for clients, such as chat, email, facebook, in addition to traditional incoming and outgoing voice channels.
What do you dislike about the product?
It would be ideal that at some point support as incoming and outgoing to WhatsApp
What problems is the product solving and how is that benefiting you?
We were able to solve the problem of having different agents attending through different communication channels. With this platform we were able to unify everything.
Recommendations to others considering the product:
If you are in need of an omnichannel call center, have the Cisco unified contact center in mind, because it meets the requirements of most contact centers very well.
Cisco Contact Center very easy and intuitive
What do you like best about the product?
The Cisco Contact Center solution is very simple to use, both for incoming calls and for outgoing calls. It allows having work time after each call and managing the causes of Not Ready and Logout.
What do you dislike about the product?
If for some reason you could not answer a call quickly, the system puts you in Not Ready.
What problems is the product solving and how is that benefiting you?
Implementing the Cisco Contact Center solution, allowed us to control the support help desk and improve the service provided to users.
Recommendations to others considering the product:
I recommend the use of Cisco Contact Center in order to improve the service provided to users or customers who access via call or other communication channels.
Always there when you need it
What do you like best about the product?
The Support provided by Cisco Webex has been fantastic for the last two companies I have worked for. Any time there was a system issue, they have been able to work with us remotely to provide immediate solutions and fixes.
What do you dislike about the product?
As a direct user, there was nothing that I could complain about the services they provided us. If I had to pick something is that some of the fixes/solutions provided were things that we were not able to do ourselves if the problem arose again so we had to then call the support back.
What problems is the product solving and how is that benefiting you?
We are solving any technical bugs, connection errors and set up issues.
Benefits have allowed our IT team to focus on other problems and projects.
Benefits have allowed our IT team to focus on other problems and projects.
Recommendations to others considering the product:
It would be great if there was a way for the support to log directly into our systems when larger issues arise but we haven't had to go through that other than one instance.
Cisco Unified, communications with higher quality
What do you like best about the product?
It is a telephone communication application designed to provide the performance and efficiency needed by telecommunications companies. Innovative design and cost efficiency increase productivity
What do you dislike about the product?
The configuration manuals are not updated along with the new versions of the application
What problems is the product solving and how is that benefiting you?
Thanks to Cisco Unified the efforts of the company's Contact Center have been promoted, facilitating communication between employees and their customers, creating a positive experience
Web x review
What do you like best about the product?
Most beautiful things is that it is a package for multiparty conferencing, sharing screen
What do you dislike about the product?
It doesn't work properly with 2g 3g speed, voice is distorted
What problems is the product solving and how is that benefiting you?
Time to time online support for any query
Recommendations to others considering the product:
Highly recommended for enterprise owners and small business
Easy to use - Extremely fast, Works with Mobile Devices - Allow remote acess for IT suppor
What do you like best about the product?
Fast support for employees or customers, Allows Chat and live videoconference,
Allows you to record sessions: Meetings, Chat and Support.
No need to install anything, just a browser plugin.
Works Fine with mobile devices
Allows you to record sessions: Meetings, Chat and Support.
No need to install anything, just a browser plugin.
Works Fine with mobile devices
What do you dislike about the product?
After sharing screen for a long time or when taking over other users' screen, there are some lags If you are using headset then the audio quality is perfect; but if you are using only computer to connect, the sound stay low.
What problems is the product solving and how is that benefiting you?
It facilitated the technical support of the IT team and mainly facilitated the scheduling of the meetings between the employees and Customers
Recommendations to others considering the product:
Great quality product, very fast, safe and easy to use
1 click app.
What do you like best about the product?
Mobile app is really good. options to call in, call via phone, call back are awesome and easy.
What do you dislike about the product?
nothing as such. all features are inclusive. But can reduce the participant box size can be reduced to fit better screen spce
What problems is the product solving and how is that benefiting you?
office meetings without having to travel
Great support teams
What do you like best about the product?
WebEx support had great Availability to troubleshoot
What do you dislike about the product?
I disliked the processes for getting in contact with support.
What problems is the product solving and how is that benefiting you?
Web conferencing solutions
Easy to Use for Some
What do you like best about the product?
Cisco WebEx Support is a great way to view what the customer sees when we are trying to troubleshoot their messages.
What do you dislike about the product?
For some less technology savvy customers, getting to the point of the screen share support session is a bigger task than what they are calling for help with.
What problems is the product solving and how is that benefiting you?
WebEx has allowed agents to view steps taken to an error to pinpoint root cause must easier than screenshots and assumptions.
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