Webex Contact Center
Cisco Systems, Inc.Reviews from AWS customer
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WXCC CC
What do you like best about the product?
Other than saying it's a cloud solution it doens't stack up against other cloud contact centers or CCX and CCE
What do you dislike about the product?
Analyzer is difficult to use, not intuitive, and there are many report discrepancies. No WebRTC client for the agent. the overall administration UI is not friendly and no supervisor desktop is a necessity.
What problems is the product solving and how is that benefiting you?
Not many except being a cloud solution
Great platform to work with
What do you like best about the product?
Spinning up a contact centre with WXCC is very fast. I perform a lot of customer demonstrations on our tenant, and it is incredibly fast and easy to customise the demo to meet specific customer requirements. Also, like the speed at which new features are being released all the time.
What do you dislike about the product?
Not a great fan of Webex Experience Manager. The admin interface is not the most intuitive although I believe that this is being addressed in the next release which is expected quite soon.
What problems is the product solving and how is that benefiting you?
For our clients, WXCC provides a highly scalable, feature-rich, omnichannel contact centre that is intuitive and easy to use and maintain without the need for coding or scripting skills.
Webex to simplify the life
What do you like best about the product?
Improves sales revenue,Maintain customer retention.
What do you dislike about the product?
Takes something longer time to deliver results.
Can be more user friendly
Can be more user friendly
What problems is the product solving and how is that benefiting you?
It's helps me to maintain close relationships with my customers, which have help me to retain customers having interest in my business
Excellent service, my experience was awesome! It’s very easy to use to connect with my teammates
What do you like best about the product?
Fast and easy to connect with my teammates for a quick meeting and I can share my screen also and recordings
What do you dislike about the product?
There is nothing that I dislike anything so far
What problems is the product solving and how is that benefiting you?
It's very consistent, it's not difficult to use, I'm able to even share screen and recordings, the problems it helps with its very easy to use to most when are tech savvy won't have a issue using it so it's good to recommend to others as such
Recommendations to others considering the product:
It's very consistent, easy to use, and fast in response to functions, no one has to be tech savvy to use it.
Cisco contact Centre
What do you like best about the product?
It is unified application with less installation and maintenance. It helps customer to have a best solution for their business in ease.
What do you dislike about the product?
Nothing much to dislike in the product. We have all know the quality of Cisco and it always out stands the others.
What problems is the product solving and how is that benefiting you?
Nothing in person really.
Excellent service
What do you like best about the product?
I like when they solve all my problems and doubts
What do you dislike about the product?
Nothing, everything is good and nice and friendly
What problems is the product solving and how is that benefiting you?
I had doubts about some transactions in the system and they clear all my dou
Recommendations to others considering the product:
Nothing all good
Very good
What do you like best about the product?
Everything I really loved the customer service
What do you dislike about the product?
Nothing really, I loved everything there
What problems is the product solving and how is that benefiting you?
I cleared my doubts
Cisco review
What do you like best about the product?
It helps me connect w professionals all over the US.
What do you dislike about the product?
Sometimes it is hard to upload videos or get them to play.
What problems is the product solving and how is that benefiting you?
It helps us conduct peer review sessions and connect w others.
Customer Servive
What do you like best about the product?
It lets me connect with my manager and other teammates. It allows me to share my screen and a whiteboard to show examples.
What do you dislike about the product?
It crashes easily.and it is hard to get back on once you are booted off.
What problems is the product solving and how is that benefiting you?
Being able to reach out to multiple people at the same time and it's convenient.
Recommendations to others considering the product:
I would like to be a beta tester for new products.
Contact Center for incoming and outgoing calls
What do you like best about the product?
I like the amount of features that this solution brings. You can configure all the Reason Codes that are needed either by Not Ready or by Logout.
In addition, we have the option to attend incoming and outgoing calls and agents can have different skills for different queues of attention.
In addition, we have the option to attend incoming and outgoing calls and agents can have different skills for different queues of attention.
What do you dislike about the product?
As a point of improvement we can say that it lacks the possibility of handling SMS messages.
What problems is the product solving and how is that benefiting you?
The attention to the clients is fundamental and you have a good solution of contact center, helps to improve that attention. That's what we achieved with the Cisco Unified Contact Center.
In addition, we were able to create marketing campaigns, informing promosiones to our clients.
In addition, we were able to create marketing campaigns, informing promosiones to our clients.
Recommendations to others considering the product:
If you need a robust, reliable and simple contact center solution to configure and manage, then this solution is the one you are looking for.
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