Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Great service. Really easy to schedule posts.
What do you like best about the product?
The ease of scheduling and responding to comments.
What do you dislike about the product?
The knowledge base articles are hard to find and there's so much that isn't explained. Hard to learn new how to do new things and hard to understand dashboards and reporting.
What problems is the product solving and how is that benefiting you?
Easy way to respond to comments and to schedule posts.
Great for Professional Brands
What do you like best about the product?
Sprinklr is great for compiling and organizing content from a variety of different social media platforms. Sprinklr also has reporting features to easily find actionable insights about social media performance.
What do you dislike about the product?
To my knowledge, Sprinklr isn't able to pull certain demographic data about your brands' social media audience. Some of this information is available natively on Facebook, Instagram, etc but unfortunately Sprinklr is not a complete one-stop shop for all social media reporting. However, it is a fantastic tool for posting, replying, and managing content.
What problems is the product solving and how is that benefiting you?
Sprinklr pulls in social media replies and content into an easy-to-read format. It helps my ability to do my job efficiently.
Efficient Management of social branding content
What do you like best about the product?
Interface is clean and easy to use. Like the updates and information it gives on main page. Easy to use smart scheduling is a very unique and beneficial tool.
What do you dislike about the product?
Don't like not being able to respond to messages easily. When sent an alert about something that has to change from compliance or update, I cannot easily engage and message that person back directly.
What problems is the product solving and how is that benefiting you?
Provides a direct content library provided by my company to access posts and articles to be able to market aspects of my business that would waste time to hunt for on my own or have to create
Sprinklr for Managing Global Social Teams
What do you like best about the product?
I find the managed services the most convenient and best part of Sprinklr. The platform is very robust so having someone from Sprinklr that has all the backend knowledge is very helpful when questions and concerns arise across the teams utilizing the tool.
What do you dislike about the product?
The turnover in staff. There has been a lot of changes in our team on the Sprinklr side which can make it hard to retain historical knowledge of our setup and workflows.
What problems is the product solving and how is that benefiting you?
The main problem is our listening setup - we utilizing Sprinklr Service listening to help us keep up to date with our brand on social and key events we participate in.
Works fine just wish it had pre text read to insert
What do you like best about the product?
Pretty easy to use even though I don't have full access.
What do you dislike about the product?
The Time outs that log you out.are to short.
What problems is the product solving and how is that benefiting you?
It letting us text or chat with our customers to help make is easy for them to reach us, so we can help them with problems and scheduling appointments.
Honest Feedback
What do you like best about the product?
I love how easy it is to navigate the sprinklr system , I also love how customers dont have to repeat themselves when it comes to what they are chatting in about. The customer support behind it is great as well. Its very easy to use . Here at home depot we use it every day . Also the Features on Sprinklr makes it easy to navigate
What do you dislike about the product?
The only thing I dont like about sprinklr is sometimes it can lag
What problems is the product solving and how is that benefiting you?
It makes it easier to communicate with customers
User-friendly and helps me easily distribute messages across social media channels
What do you like best about the product?
It’s easy to use and helps me manage social media efficiently – works great for my needs
What do you dislike about the product?
No significant downsides so far – the system meets my expectations
What problems is the product solving and how is that benefiting you?
reach my customers
I have everything I need in an easy and beautiful way
What do you like best about the product?
Sprinklr is a dynamic platform with nearly endless functionality that allows my team and I to stay up to date, aligned, and achieve our goals. I use it every day and since the easy implementation, our services could be better tracked and the constant updates and integrations with more platforms make Sprinklr complete and reliable.
What do you dislike about the product?
Sprinklr ends up using a lot of RAM on MacOS devices, and sometimes it doesn't post a scheduled post. This happens less and less frequently, but it does happen. Customer Support always helps my team with issues that occur.
What problems is the product solving and how is that benefiting you?
Sprinklr helps me coordinate, schedule, create and share multimedia content for various platforms and social networks around the world, in different formats, in addition to measuring and analyzing the results of the content's performance, also providing a qualitative analysis, something unique.
Sprinklr: Effective For Getting The Job Done
What do you like best about the product?
I like being able to monitor multiple data streams simultaneously - and Sprinklr is the perfect platform for it. Being able to have multiple dashboards open saves significant time and provides a comprehensive view of my company's digital landscape, the projects that we're involved in, and the public sentiment regarding our projects, the company itself, and renewable energy as a whole.
The ability to have AI distill thousands of posts into actionable summaries is a game-changer, especially in the energy sector where public sentiment can shift quickly around projects and policies. This feature has helped me identify trends and key concerns much faster than manual review.
In addition, the flexibility to configure different dashboard layouts based on specific tasks (daily monitoring vs. campaign analysis vs. crisis response) shows the platform's sophistication in meeting varied professional needs.
The ability to have AI distill thousands of posts into actionable summaries is a game-changer, especially in the energy sector where public sentiment can shift quickly around projects and policies. This feature has helped me identify trends and key concerns much faster than manual review.
In addition, the flexibility to configure different dashboard layouts based on specific tasks (daily monitoring vs. campaign analysis vs. crisis response) shows the platform's sophistication in meeting varied professional needs.
What do you dislike about the product?
I think that making it easier to edit the keywords/filter in each dashboard would go a long way to improving the user experience. Also, in terms of customer service, maybe having a chat feature for quicker feedback would help too.
What problems is the product solving and how is that benefiting you?
The biggest problems that Sprinklr helps solve for me and my company have to do with monitoring social media and various news organizations in order to get a good picture of the sentiment and conversations around the renewable energy projects that my company is involved in. Sprinklr absolutely helps in that regard, I use it every single day at work.
Sprinklr is GREAT!
What do you like best about the product?
They make it easy to communicate with our supporters through multiple social apps. We use this daily and have 0 issues.
What do you dislike about the product?
There is nothing I dislike about Sprinklr.
What problems is the product solving and how is that benefiting you?
It allows us to communicate with our supporters on mulitple apps.
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