Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Happy to use this tool
What do you like best about the product?
Great user interface. Very easy to navigate and easy to teach to other colleagues. Management is great.
What do you dislike about the product?
Customer service and tech support team are hard to reach and take a long time to resolve bugs. It takes a lot of following up.
What problems is the product solving and how is that benefiting you?
Sprinklr has reduced our overall customer response time within community management.
Great!
What do you like best about the product?
Sprinklr does a great job aggregating from all social platforms and we’ve been able to make customizations to meet our needs.
What do you dislike about the product?
The app doesn’t seem to follow the same structure as the web platform, so I only use it for viewing and go to the web to respond or apply any functions.
What problems is the product solving and how is that benefiting you?
Notifications are almost immediate, which allows us to respond quickly. Seemingly endless reporting features enable us to organize and report the metrics that are important to each user group.
Makes social pages easy
What do you like best about the product?
Social media is an important part of companies image now. Sprinklr has given us a way to easily streamline multiple sites while still responding in real time. Our social media team is able to be a 24hr staffed project group that responds to legitimate queries, block spammers or nuisance accounts while also coming up with a system to prioritize messaging.
What do you dislike about the product?
I wish there were auto response options as even for the most mundane questions ut would be less time consuming.
What problems is the product solving and how is that benefiting you?
We are able to offer another way for multiple departments to be reached 24hrs a day. At times the avg case closing time is fsster than when using our website chat team.
Sprinklr for Handling Social Media
What do you like best about the product?
Sprinklr alerts you when there is social media exposure for your company.
What do you dislike about the product?
It is sometimes difficult to get to the original message
What problems is the product solving and how is that benefiting you?
At Allstate Sprinklr was used to see social media complaints about service and attempt to quickly resolve issues.
Sprinklr is better than others but has room for improvement
What do you like best about the product?
I like how Sprinklr has built-in capabilities to combine different feeds and filter posts by keywords
What do you dislike about the product?
I don't like how difficult it is to self-service manage our connect - we often have to ask Sprinlkr folks to help us troubleshoot problems we face and that we should be able to solve ourselves, which makes resolution take a lot longer than necessary
What problems is the product solving and how is that benefiting you?
We use Sprinklr to manage our social media support function in an efficient manner
Ease of use across social media
What do you like best about the product?
I like how the software is laid out that I can easily see what tasks I've still got to complete.
What do you dislike about the product?
I have not found any particular aspect that I would complain about with Sprinklr.
What problems is the product solving and how is that benefiting you?
It gives us, as a social media team, live access to our social media accounts. We can see who is on a specific task, what step they are on, etc.
Humanization
What do you like best about the product?
Sprinklr allows companies to appear more human to customers.
What do you dislike about the product?
There are occasionally some minor bugs that take time to work out
What problems is the product solving and how is that benefiting you?
We’ve realized how much customers appreciate human responses
Greatness kept Simple
What do you like best about the product?
I love how easy it is to utilize the system and locate interactions between agents and customers to monitor. I love love that it provides information like the time and date of each message sent. The system even detects trigger words in statements to indicate that the customer or agent's message may be positive of negative.
What do you dislike about the product?
i like everything! There isn't anything i found that needs to be improved upon.
What problems is the product solving and how is that benefiting you?
This provides a great way to monitor Social Servicing interactions.
Easy to learn but doesn't skimp on features
What do you like best about the product?
Excellent UI and monitoring/metrics tools
What do you dislike about the product?
Account setup was such that one employee modifying a dashboard could cause issues for everyone
What problems is the product solving and how is that benefiting you?
Customer facing technical support. Sprinklr made task delegation and response history complete nonissues for twitter and facebook engagement
Recommendations to others considering the product:
A strong contender for social media engagement and monitoring
Great platform for large company community management
What do you like best about the product?
The ability to apply macros to posts and also have a large sum of data pulled from varying platforms
What do you dislike about the product?
The overall interface can be a little more updated
What problems is the product solving and how is that benefiting you?
It allows you to communicate with customers in an organized fashion - and/or not respond to customers by labeling as another macro.
Recommendations to others considering the product:
Would recommend to large businesses
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