Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
707 reviews
from
External reviews are not included in the AWS star rating for the product.
Overall fluid & sound system, with some updates needed.
What do you like best about the product?
Straightforward system. Let's me do my job in a quick & easy way.
What do you dislike about the product?
Wish there was more separation & categorisation for private messages vs public comments.
What problems is the product solving and how is that benefiting you?
Replying to customers within a good timeframe & SLA.
Recommendations to others considering the product:
It's a great system that lets you do what you need to do. You may need some updates depending on the market you work on, but they are able to take on your feedback & make changes, where possible.
A smart tool that tends to be complex
What do you like best about the product?
I like that you can customize the tool however you need to best suit your needs.
What do you dislike about the product?
The tool tends to be overly complex and has a lot of rules. The rules make it difficult for the client to customize themselves. Changing rules can also break others at times too.
What problems is the product solving and how is that benefiting you?
The quick search insights tool helps with searching trends quickly rather than pulling data for each individual case
Very Comprehensive Customer Care Platform
What do you like best about the product?
Having all tools accessible in one location without needing to switch between different platforms or other avenues.
What do you dislike about the product?
It can be a bit clunky and hard to navigate for new users. There is definitely a learning curve behind terminology and where things are located. Ultimately, there could be improvement on their user help guides and knowledge center
What problems is the product solving and how is that benefiting you?
Helping highlight and pinpoint customer pain points more efficiently and effectively.
My Perspective as a BPO user
What do you like best about the product?
The interface for care agents is pretty straight forward and easy to use. The system is also highly customizable which allows you to track nearly anything you can imagine.
What do you dislike about the product?
Dealing with reporting from the tool is a constant headache: not being able to get the level of detail we need always leads to a Sprinklr support ticket and a workaround that makes the system more complex.
While I do appreciate the ease of use, managing cases and message is a crap shoot: Sprinklr implementation team has missed the mark on the two deployments I've been involved in: messages disappear into the ether only to be stumbled upon later. Quite frankly: they don't know how to manage cases often creating queues that coincide with case statuses which creates more complex business rules.
While I do appreciate the ease of use, managing cases and message is a crap shoot: Sprinklr implementation team has missed the mark on the two deployments I've been involved in: messages disappear into the ether only to be stumbled upon later. Quite frankly: they don't know how to manage cases often creating queues that coincide with case statuses which creates more complex business rules.
What problems is the product solving and how is that benefiting you?
Both brands I support leverage Sprinklr for social customer care. One has always been on Sprinklr while the other has jumped between platforms over the past few years. Both brands also use it for marketing which is considered highly useful, though I don't have any experience with that module myself.
very easy to use and to get used to
What do you like best about the product?
the ergononic of the website, and how every channel are coming in the same feed
What do you dislike about the product?
the fact that we can't reply after certain time to hold message and that we can't delete or correct posts.
What problems is the product solving and how is that benefiting you?
customers inquiries via social media instead of phone. Customers love it
Recommendations to others considering the product:
it is a efficient way to deal with social media and customer
Intuitive tool
What do you like best about the product?
The tool is intuitive and easy to learn, it also provides a lot of valuable insights we can bring back to the business. I primarily use the Sprinklr Listening Tool & within it I like the word cloud insights, advocates, detractors etc. surrounding certain listening topics. We also primarily use the Engagement dashboards which helps with social community management, customer engagement and customer care.
What do you dislike about the product?
The sentiment tag. While useful, some of the content is tagged wrongly by the system as neutral or negative when it might be otherwise.
What problems is the product solving and how is that benefiting you?
Social Listening, this has helped inform content we can add to our editorial calendars or even paid social campaigns.
Recommendations to others considering the product:
Great for bringing valuable marketing insights to your business especially the Listening tool.
My experience
What do you like best about the product?
How interactive it is in real time, and the accessability
What do you dislike about the product?
that it does not filter the add or reciepe likes from the actual concerns
What problems is the product solving and how is that benefiting you?
I am able to bulk close alot of comments with the algoritym
Recommendations to others considering the product:
better filters
Sprinklr, the leader in customer service!
What do you like best about the product?
Sprinklr makes it easy to respond to customers while updating there systems to create a good experience for their clients.
What do you dislike about the product?
Sometimes, when there are errors it might take a little while to get things fixed. This could hold up the experience for our customers.
What problems is the product solving and how is that benefiting you?
Sprinklr has definitely helped with keeping up with current messages we send to our customers, as well as making sure the product is constantly updated.
Positive and Simple
What do you like best about the product?
I feel like it was simplified and its easier to use now.
What do you dislike about the product?
The only thing I disliked was glitches but it seem to get better as time went on
What problems is the product solving and how is that benefiting you?
Resolving customer issues from social media for Sling TV
It is the best solution that can be customized based on your own business model
What do you like best about the product?
flexibility and automation. it provides what is the required for my business all the time
What do you dislike about the product?
It takes too much to learn and the support team know that and they don’t develop too much to enhance our skills as clients so I have to dig deep to learn how to do anything and sometimes the info is not published for us
What problems is the product solving and how is that benefiting you?
Automation they provided solved a lot in my business
Recommendations to others considering the product:
You have to be digital person who is like digging and willing to learn as Sprinklr is a perfect partner in case you learn how to use it but if you need a ready made solution; then you will suffer somehow with Sprinklr
showing 641 - 650