Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Sprinklr, the leader in customer service!
What do you like best about the product?
Sprinklr makes it easy to respond to customers while updating there systems to create a good experience for their clients.
What do you dislike about the product?
Sometimes, when there are errors it might take a little while to get things fixed. This could hold up the experience for our customers.
What problems is the product solving and how is that benefiting you?
Sprinklr has definitely helped with keeping up with current messages we send to our customers, as well as making sure the product is constantly updated.
Positive and Simple
What do you like best about the product?
I feel like it was simplified and its easier to use now.
What do you dislike about the product?
The only thing I disliked was glitches but it seem to get better as time went on
What problems is the product solving and how is that benefiting you?
Resolving customer issues from social media for Sling TV
It is the best solution that can be customized based on your own business model
What do you like best about the product?
flexibility and automation. it provides what is the required for my business all the time
What do you dislike about the product?
It takes too much to learn and the support team know that and they don’t develop too much to enhance our skills as clients so I have to dig deep to learn how to do anything and sometimes the info is not published for us
What problems is the product solving and how is that benefiting you?
Automation they provided solved a lot in my business
Recommendations to others considering the product:
You have to be digital person who is like digging and willing to learn as Sprinklr is a perfect partner in case you learn how to use it but if you need a ready made solution; then you will suffer somehow with Sprinklr
Great Program
What do you like best about the product?
Sprinklr offers a great system for our team to be able to handle social cases quickly and easily.
What do you dislike about the product?
Sometimes we get the same case multiple times, the timing function seems to be a bit off lately.
What problems is the product solving and how is that benefiting you?
We get consumer concerns lodges on social channels directly funneled to us which lets us make sure we can address anything that needs to be addressed.
Sprinklr Care is a game changer
What do you like best about the product?
I love the Sprinklr Care interface and the great experience we're able to provide to our care agents. I also have found extreme value in being able to have both aggregated and individual metrics at my finger tips. Having this tool has been critical to maturing how we provide customer care on social and advocate for more changes and resources.
What do you dislike about the product?
I have a hard time telling a clear story between messages and cases, and the tool doesn't speak a consistent language when you're trying to build reports or tag.
What problems is the product solving and how is that benefiting you?
We're working to provide a great brand experience on our care channels, so that our customers can have their issues resolved in the medium they choose, and at the time they choose. To date, we've been able to decrease our first-response time from 8+ hours to less than 15 minutes, and have been able to start to understand how we may be able to influence sentiment.
Great way to monitor various platforms simultaneously.
What do you like best about the product?
How clean the userface is designed. It's easy to navigate.
What do you dislike about the product?
The terminology for some of the things that are on the site. For instance, on the Launchpad- Agent Console. It's confusing to think of when you're first exposed to it. You don't think of it as your main dashboard.
What problems is the product solving and how is that benefiting you?
The Engagement Dashboard is a tremendous help. It helps keep better track of each platform we use in our many markets.
Speedy and helpful support
What do you like best about the product?
The dedication to solving problems with minimal to no disruption to the business. Clear escalation paths based on the type of request and prompt confirmation of receipt once a ticket has been submitted.
What do you dislike about the product?
Sometimes becomes difficult to track responses to the Zendesk ticket as folks on CC when the original ticket was submitted do not receive notifications of the replies. Sometimes a ticket has been actioned and closed and I will continue to receive emails saying the ticket is on hold pending more info from me.
What problems is the product solving and how is that benefiting you?
Scalable support, priority assistance, same-day service.
Recommendations to others considering the product:
Work closely with teams initially to determine escalation paths as needed to enable quick, turnkey support services and reduce the time it takes for customers to get problems solved.
Full featured enterprise-grade platform that can be configured for almost any workflow you want
What do you like best about the product?
The rule engine allows one to set up complex workflows that will suit any modern organisation. I was able to meet most of my users' and managements' requirements with this platform. I also had a great Account Manager and Success Manager who would regularly engage me to find out if there's any issues that require their assistant. Truth be told, I didn't need to wait for them to ask me as I find it easy to approach them to resolve any issue I may have along the way. Sprinklr's Management was also accessible and receptive of feedback.
What do you dislike about the product?
Configurability and flexibility come with complexity in the setup phase. You'll probably need to engage Sprinklr's help if you have complicated workflows. Realistically, you'll need to purchase Managed Services hours with your subscription unless your workflows are not complicated and you do not foresee changes post go-live. The per-seat licensing is also something that limits the growth. I would probably try to negotiate for an unlimited seat subscription if possible in our next review for renewal.
What problems is the product solving and how is that benefiting you?
I need a single platform that aggregates interactions from various social media, messaging and community touchpoints and have the flexibility to assign them to all available agents or specific specialists in the team. I was not able to find another product that was enterprise-grade and could meet my requirements. With this, I was able to avoid having point solutions for the various touchpoints that we operate in.
Recommendations to others considering the product:
Give Sprinklr a chance to show you the platform then you can decide!
Sprinklr modern care lastest version
What do you like best about the product?
I have been working on Sprinklr Modern care for more than a year now, I have noticed some changes I like each and every single one of them, if I have to select one I'd say the dark mode.
It is so much better work in this mode besides when you use glasses this perspective is way better than the white one.
* I find hard not to mention that since then moment I did the migration to Lenovo SSO everything is more fluent, the system in general is faster and I am in love of that.
It is so much better work in this mode besides when you use glasses this perspective is way better than the white one.
* I find hard not to mention that since then moment I did the migration to Lenovo SSO everything is more fluent, the system in general is faster and I am in love of that.
What do you dislike about the product?
So far so good, I have not found something I do not like, please keep this great job up.
What problems is the product solving and how is that benefiting you?
It is extremely important for our team to be able to provide a proper response to every single one of our customers.
Taking that into account and using the new feature "Historical conversation" now is really easy to understand the customer's need and provide a quick response, it is important for us, for our customers and thanks to this Sprinklr 15.11 new version is easier than ever
Taking that into account and using the new feature "Historical conversation" now is really easy to understand the customer's need and provide a quick response, it is important for us, for our customers and thanks to this Sprinklr 15.11 new version is easier than ever
Recommendations to others considering the product:
No so far, everything is working more than fine = )
Sprinklr
What do you like best about the product?
Accessibility is very easy, fast and comfortable
What do you dislike about the product?
Sometimes it takes time to send responses.
What problems is the product solving and how is that benefiting you?
Interaction with customers is comfortable, we solve problems with service and doubts regarding the system.
Recommendations to others considering the product:
It is a very good tool, interaction with clients is easy, the interface is very simple and easy to understand, highly recommended
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