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I have everything I need in an easy and beautiful way
What do you like best about the product?
Sprinklr is a dynamic platform with nearly endless functionality that allows my team and I to stay up to date, aligned, and achieve our goals. I use it every day and since the easy implementation, our services could be better tracked and the constant updates and integrations with more platforms make Sprinklr complete and reliable.
What do you dislike about the product?
Sprinklr ends up using a lot of RAM on MacOS devices, and sometimes it doesn't post a scheduled post. This happens less and less frequently, but it does happen. Customer Support always helps my team with issues that occur.
What problems is the product solving and how is that benefiting you?
Sprinklr helps me coordinate, schedule, create and share multimedia content for various platforms and social networks around the world, in different formats, in addition to measuring and analyzing the results of the content's performance, also providing a qualitative analysis, something unique.
Sprinklr: Effective For Getting The Job Done
What do you like best about the product?
I like being able to monitor multiple data streams simultaneously - and Sprinklr is the perfect platform for it. Being able to have multiple dashboards open saves significant time and provides a comprehensive view of my company's digital landscape, the projects that we're involved in, and the public sentiment regarding our projects, the company itself, and renewable energy as a whole.
The ability to have AI distill thousands of posts into actionable summaries is a game-changer, especially in the energy sector where public sentiment can shift quickly around projects and policies. This feature has helped me identify trends and key concerns much faster than manual review.
In addition, the flexibility to configure different dashboard layouts based on specific tasks (daily monitoring vs. campaign analysis vs. crisis response) shows the platform's sophistication in meeting varied professional needs.
The ability to have AI distill thousands of posts into actionable summaries is a game-changer, especially in the energy sector where public sentiment can shift quickly around projects and policies. This feature has helped me identify trends and key concerns much faster than manual review.
In addition, the flexibility to configure different dashboard layouts based on specific tasks (daily monitoring vs. campaign analysis vs. crisis response) shows the platform's sophistication in meeting varied professional needs.
What do you dislike about the product?
I think that making it easier to edit the keywords/filter in each dashboard would go a long way to improving the user experience. Also, in terms of customer service, maybe having a chat feature for quicker feedback would help too.
What problems is the product solving and how is that benefiting you?
The biggest problems that Sprinklr helps solve for me and my company have to do with monitoring social media and various news organizations in order to get a good picture of the sentiment and conversations around the renewable energy projects that my company is involved in. Sprinklr absolutely helps in that regard, I use it every single day at work.
Sprinklr is GREAT!
What do you like best about the product?
They make it easy to communicate with our supporters through multiple social apps. We use this daily and have 0 issues.
What do you dislike about the product?
There is nothing I dislike about Sprinklr.
What problems is the product solving and how is that benefiting you?
It allows us to communicate with our supporters on mulitple apps.
good with area to grow for an organization our size
What do you like best about the product?
It is user friendly for our associates and alot of kpi metrics are available for leaders
What do you dislike about the product?
I would like an easier way to see agents line of business and maybe be able to see all queues
What problems is the product solving and how is that benefiting you?
It is an easy platform for our agents to connect with our customers via live chat
Very good
What do you like best about the product?
I can create post for the future and I can time things out for planning
What do you dislike about the product?
It took Tik Tok off and now I cannot post on there for the future
What problems is the product solving and how is that benefiting you?
I can schedule post in advance
Decent System, Could Use Some Work
What do you like best about the product?
It's pretty Simple to use once you know your way around it.
What do you dislike about the product?
It bugs out a lot. Sometimes even when you get notifications on cases they don't show up on your queue, which can make you almost miss cases. Whenever we use it to work cases that are also part of another system, the cases don't integrate fully. This can be a problem since we use this system frequently.
What problems is the product solving and how is that benefiting you?
N/A
Great tool with a lot to offer and a great customer service.
What do you like best about the product?
This it tool I use every day for my day-to-day job. It's easy and very efficient with dashboards, automatic reports, content creation as well as with the calendar planning. I love the comparison mode in analytics reporting's.
What do you dislike about the product?
The only thing missing is more tools on the Instagram stories and reels side. I would love to be able to program my stories on Sprinklr using the Quiz, Poll, Countdown, etc. tools. For reels, I would love to be able to pick the picture I want on the cover of the reel, as well as have the option to add music on top of the video.
What problems is the product solving and how is that benefiting you?
I don't use Sprinklr Service.
Powerful platform for social listening and customer service
What do you like best about the product?
Sprinklr offers a unified platform where we can manage social listening, customer service, and reporting all in one place. The ability to monitor multiple channels in real-time and generate actionable insights helps us anticipate trends and respond quickly to customer needs. The system of tags and filters is also very efficient for organizing large volumes of data.
What do you dislike about the product?
Sometimes, the platform can seem too complex. It takes some time to adapt and learn all the features, and the interface could be more intuitive, especially for new users.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us monitor in real-time what consumers are saying about the brand on social media, which allows us to act quickly and strategically. Additionally, it centralizes customer service on a single platform, improving team efficiency and ensuring a more consistent experience for the consumer. The automatic reports also help to show results more quickly.
All my social platforms in one place.
What do you like best about the product?
I love having access to all of my accounts from one place. i truly enjoy the fact that I can tailor each individual post on each platform, too! Anytime I have an issue, customer support is there to help very quickly! I use it every single day to get all of my posts in order.
What do you dislike about the product?
The thing I guess I think about the most is not being able to add text to my Instagram Stories and my TikTok videos. Having to export to mobile and then back to computer can be an extra step that takes up extra time instead of saving time.
What problems is the product solving and how is that benefiting you?
We just had a meeting with the Sprinklr reps and talked about our ideas and what we want implemented. They are working on solving a cover photo issue for us and an issue where events don't pop up in the calendar.
Great software but has one too many things
What do you like best about the product?
I love the way in which the software can show a great improvement in customer support and service. It's pretty easy to use and once you get a hold of the features, it is very helpful.
What do you dislike about the product?
It has waaaaay to many things that in the field, we don't use. All the profile properties just take up space since most of the times it does not show any valuable information. Same with the case details space.
What problems is the product solving and how is that benefiting you?
It is making customer service easier and faster.
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