Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
678 reviews
from
External reviews are not included in the AWS star rating for the product.
A robust aggregator tool that's super useful in customer experience management insights
What do you like best about the product?
A unified dashboard that's easy to see, well laid out with a clean UI and smartly selected fonts. Ability to view all major aspects critical to customer experience management - social listening, social tracking,paid ads and more.
What do you dislike about the product?
The service may be too complicated for first timers and novices to use.
What problems is the product solving and how is that benefiting you?
We struggle to easily compartmentalize, aggregate, track and make sense of conflicting signals in an increasingly noisy world. Sprinklr Service is helping us sift through that noise and take action based on data.
Powerful AI-Powered contact center service platform, Sprinklr
What do you like best about the product?
Sprinklr is a powerful platform with a various features. Among others, they provide nice tools to manage all of customers voice, feedback and complaints without delay or hassle. With their intelligent service such as automated conversation routing, real-time sentiment analysis, customer service improved far more than expected.
What do you dislike about the product?
for some case and users, these kind of complicated features based on statistical analysis and processing might be difficult to deal with. but it helps in the long run.
What problems is the product solving and how is that benefiting you?
we had a traditional contact center and took a project to upgrade it with advanced technology like AI, Cloud, Data Analytics and so on. Sprinklr helped us to achieve the goal.
Social Media Strategist
What do you like best about the product?
The incredibly quick and accurate customer support.
What do you dislike about the product?
Honestly, nothing. I love everything about Sprinklr.
What problems is the product solving and how is that benefiting you?
On stop shopping for social CRM
Great tool for any insight
What do you like best about the product?
The customer service and the details with backup of the research study is the key. If you need to study certain patterns, you know where you should go to. Yes, thats Sprinklr
What do you dislike about the product?
I haven't seen anything so far that would make me unhappy about.
What problems is the product solving and how is that benefiting you?
It's able to provide me the trends and how the culture has been shifting from time to time which helps me do my job better. I am looking forward to work further
All in one platform
What do you like best about the product?
That you have all the social media tools in just one platform.
It is easy and very intuitive.
It is easy and very intuitive.
What do you dislike about the product?
The care console still has issues regarding fan pages in other languages that are not in English.
What problems is the product solving and how is that benefiting you?
Social listening service across social media
Best in CX experience.
What do you like best about the product?
Simple and powerful tool that make CX experience more effective.
What do you dislike about the product?
Some time legs in response and error in data.
What problems is the product solving and how is that benefiting you?
AI tool is more effective and quick in response.
Sprinklr voice and Modern care
What do you like best about the product?
When it comes to managing voice contacts with customers, Sprinklr Voice is hard to beat. The platform has an uncluttered and straightforward user interface that makes it simple to get about.
Sprinklr Voice stands out because of its ability to connect with other Sprinklr products, such as Modern Care Platform, providing a 360-degree perspective of client interactions for organizations. By doing so, companies can learn more about their customers' wants and needs and provide superior service on the whole.
Sprinklr Voice stands out because of its ability to connect with other Sprinklr products, such as Modern Care Platform, providing a 360-degree perspective of client interactions for organizations. By doing so, companies can learn more about their customers' wants and needs and provide superior service on the whole.
What do you dislike about the product?
Until the product backlog is reduced, the delivery of the business's customized features will be delayed.
The initial voice configuration was a little shaky.
The initial voice configuration was a little shaky.
What problems is the product solving and how is that benefiting you?
Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track and respond to customer enquiries and comments. In addition, the platform provides us with sophisticated analytics and reporting tools to better comprehend client feedback and activity. When it comes to enhancing call center operations and delivering first-rate customer support over the phone, Sprinklr Voice is a fantastic option. The fact that it can be used with other Sprinklr offerings such as Modern Ads, Research, Marketing, Engagement to provide a unified view of consumer interactions increases its usefulness.
Convenient, beautiful, unstable, often stuttering, limited functions
What do you like best about the product?
The interface is beautiful, you can see the customer's warranty information, and you don't need to go to SFDC to see it
What do you dislike about the product?
When uploading images, you cannot send messages at the same time; you need to click the "icon --- plus sign ---Upload Images," you need to click CN SMAC when searching instead of directly pinning CN SMAC, or instantly search for pictures required by related keywords. Unable to receive the customer's files other than pictures.
What problems is the product solving and how is that benefiting you?
The interface is much more beautiful, I especially like it, and the customer's avatar has become very good-looking, which makes the mood of work more pleasant. Other changes didn't feel much for me
Managing enterprise social use cases with unique customizations with scalability with Sprinklr
What do you like best about the product?
I think the flexibility to integrate into all social channels but also adapt to the enterprise need via custom integrations for our workflow through Sprinklr has helped us scale globally.
What do you dislike about the product?
I think the cost per license can be decreased if Sprinklr makes a leaner version of the care license without the entire bells and whistles would be helpful.
What problems is the product solving and how is that benefiting you?
The problem of scaling to several markets quickly is being solved through Sprinklr, and from our perspective, if the baseline rules are set once, you can deploy anywhere. It helps save time and money.
So customizable that what Sprinklr can't do, can still be done (usually)
What do you like best about the product?
Sprinklr's biggest strength is how customizable it is. Crafting workflows, special tagging options, macros, use-cases... it's all possible. In the rare event that Sprinklr can't do what I've wanted it to do, I am almost always able to find a workaround that leverages Sprinklr's flexibility.
What do you dislike about the product?
I really only have two complaints with Sprinklr's Modern Care. The first is that the aforementioned flexibility and customizability can work against you. It's way too easy for things to get overcomplicated. This leads to my second dislike: support. I am sure that support interactions for simpler and more straightforward setups are stellar. However, my team's workflow is complicated and has customizations and unique functions at every turn. This means that most of my support tickets are frustrating. My Success Manager even set up a special distro group I copy on support tickets just to ensure that the tickets are being handled appropriately and that the troubleshooting I'm receiving is meaningful.
Support has certainly improved over the years I've been in Sprinklr, but it's still my biggest pain point.
Support has certainly improved over the years I've been in Sprinklr, but it's still my biggest pain point.
What problems is the product solving and how is that benefiting you?
The most helpful solution Sprinklr Modern Care brings my team is the ability to properly organize customer messages on social. We are moderating over twenty accounts across five platforms, and Sprinklr is the only tool we've used over the years that has helped bring some organization to the chaos. Case management in particular has been a game changer and allows us to keep conversations contained within a single case, manage case ownership (latest engaged moderator), and tag messages, cases, and unique profiles for PR tracking purposes when needed.
showing 561 - 570