Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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save cost and time
What do you like best about the product?
It allow customer to get response immediately. Save everyone time and cost. It works for 24 hours by 7 days. AI bot will response you immediately.
What do you dislike about the product?
Some specific question hard to get immediate response as need human action.
What problems is the product solving and how is that benefiting you?
It allow customer to get response immediately. Save everyone time and cost. It works for 24 hours by 7 days
Helpful platform to understand the user requirement
What do you like best about the product?
Useful platform to gauge customer data insights and growth metrics, very remarkable tool to meet customer expectations by the help of social media and channels.
What do you dislike about the product?
Serach tool and user interface in couple of social media platforms needs attention
What problems is the product solving and how is that benefiting you?
Helping to be more efficient in understanding the user requirement.
Best social platform for connection
What do you like best about the product?
Sprinklr helps us for a better understanding of the feedback on the products and services helps in advertising in a wow way and helps to get good feedback from the clients
What do you dislike about the product?
There are no more bugs or dislikes of this social platform but sometimes it confuses and not be so helpful to get feedback or prepare the presentation for the customers
What problems is the product solving and how is that benefiting you?
It sis being very helpful in advertising the exact product and preparing the analytics which results in a good way and helps to maintain a proper data on the service and relationship with the customers
Sprinklr Service offer frictionless support
What do you like best about the product?
Guided workflows helps ease our work in effecient way
What do you dislike about the product?
AI routing must have been little better.
What problems is the product solving and how is that benefiting you?
Customer service excellence has been above the par score since then
Great enterprise social media management tool
What do you like best about the product?
Social listening capabilities are robust. It also has the ability to schedule, plan, review and create social content across multiple channels. The reporting and measurement capabilities are also awesome
What do you dislike about the product?
When I tested the paid media capabilities a few years ago, I wasn't a fan. It seemed like it took longer to create paid content than doing in the native channel. It's been a few years so that may have changed.
What problems is the product solving and how is that benefiting you?
It's our social scheduling and reporting tool. We also use for social monitoring and listening.
Sprinklr Service: ORM Powerhouse!
What do you like best about the product?
Sprinklr Service has been by far the best tool that I have used in my 5+ years of Social media marketing career. Its clean user interface is the best thing about Sprinklr.
What do you dislike about the product?
While Sprinklr tool is quite user friendly but its advanced options are a little challenging to understand and requires some training or research to understand.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is solving the problem of effective Onilne Reputation Management (ORM). Its clean user interface, and ease of use in data management helps me to save time thereby increasing business performance.
A mixed bag of resutls
What do you like best about the product?
I believe the user/agent interface is well done and provides useful properties around the profile, message content, and allows agents to get a better picture of the mention sentiment/intentions/etc.
What do you dislike about the product?
The UI or third pane can be buggy, clear notes or drafts that a user was compiling and lacks any auto-save features. Also, the profile details, history, and relation to other areas or insights aren't developed and need fine tuning.
What problems is the product solving and how is that benefiting you?
I'd say problems are the latest trends and/or social media services within the overall landscape. Social moves quickly and Sprinklr aims to meet the requirements of our current needs while not overhauling the platform and products until say the new features are tested and sufficient for use.
I love it. Great application.
What do you like best about the product?
How easy it is to use. It makes my job way easier. I like how organized our cases are which makes it easier to use. Rarely have had any troubleshooting issues with it.
What do you dislike about the product?
Sometimes the notification sound comes in late, which makes it harder on cases. Sometimes it also doesn't automatically refresh. These two things happen often when i am on the app.
What problems is the product solving and how is that benefiting you?
It helps with my social media specialist role. It helps my team organize our cases easily and overall it helps what we do every day. Also, it is very easy to use.
Unified support
What do you like best about the product?
Unifying custmer interactions across different interfaces
What do you dislike about the product?
Can be more descriptive about the service offered. Had to dig through information to really understand the use-case
What problems is the product solving and how is that benefiting you?
About scaling multiple customers with great response time for our platforms
A new user review for Sprinklr
What do you like best about the product?
When everything is working well, the process is easy and user friendly, allows for good flow from access poin to social media sites.
What do you dislike about the product?
The app can be hit or miss sometimes on my personal cell device
What problems is the product solving and how is that benefiting you?
No issues
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