Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
678 reviews
from
External reviews are not included in the AWS star rating for the product.
Efficient, smart and helpful
What do you like best about the product?
The AI attributes make life super simple
What do you dislike about the product?
Sometimes the way chats fall in can be somewhat inaccurate
What problems is the product solving and how is that benefiting you?
The AI generated notes makes my job a dream.
Great!
What do you like best about the product?
Lots of different functions, easy to view and manage.
What do you dislike about the product?
Pre defined content could update a little better to reorder from most used - least used.
What problems is the product solving and how is that benefiting you?
Giving a more flexible and personable way to speak with customers.
Efficient, and easy to use.
What do you like best about the product?
Efficient, easy to use, ease of integration, intelligent AI features.
What do you dislike about the product?
American spellcheck is used, which is in incorrect in spelling at times for non american users.
What problems is the product solving and how is that benefiting you?
Adding additional features is helpful
The system is easy to use
What do you like best about the product?
Active and idle chats are easy to be monitored
What do you dislike about the product?
I wish Sprinklr can have a function for storing personal canned responses
What problems is the product solving and how is that benefiting you?
Spinklr has the pro-active chat and Agent Nudges function, so it is a quick reference to define the problem and task
Sprinklr Feedback
What do you like best about the product?
I find the responses are often quite helpful and informative, often times there is an outcome within the first response.
What do you dislike about the product?
Opposed to the first answer, there have been experiences where the response has been drawn out and confusion created via the back and forward.
What problems is the product solving and how is that benefiting you?
Currently working on building new features to help us support our customers routing and connecting with out agents in a more direct and prompt manner
Its like a clever Ai bestfriend easy to use and understand
What do you like best about the product?
The way it lets you know how many chats you have handled and the feedback that customers can give so that you can upskill and get better in that area
What do you dislike about the product?
That it sends you chats that should be for other deaprtments
What problems is the product solving and how is that benefiting you?
By giving me some agent nudges on what they think it should be about
possibilities
What do you like best about the product?
the amount of possibilities that sprinklr can adapt and integrate with other platforms to make it seamless and a one stop shop.
What do you dislike about the product?
extraction and filteration of data, for example if I want to only see the cases linked to a particular score/ result filteration options within widgets are not as much
What problems is the product solving and how is that benefiting you?
more realtime data
ease of usage and ability to locate and drilldown cases easier
ease of usage and ability to locate and drilldown cases easier
The opportunities are Endlee
What do you like best about the product?
The information that we can create, pull for reporting, AI you name it, it has alot of potential and we can end up using the one system for most of the things we need as a business.
What do you dislike about the product?
Reporting being broken or not correct, is frustrating.
Also our consultants getting more chats then they are meant too, with the answer always being they don't know or it is working correctly, when our people are stressed.
Also our consultants getting more chats then they are meant too, with the answer always being they don't know or it is working correctly, when our people are stressed.
What problems is the product solving and how is that benefiting you?
Better system than our previous provider, has potenial for more
A solid platform that allows near infinite customisation.
What do you like best about the product?
willingness to build any and all requests
ongoing updates to platform and features
keys to the city, less restrictive than other platforms
ongoing updates to platform and features
keys to the city, less restrictive than other platforms
What do you dislike about the product?
Custom builds can take a while for tech issues to be resolved.
What problems is the product solving and how is that benefiting you?
increase in volume of work. many automation features can be used to increase efficiency.
The customization from a reporting perspective is phenomenal.
What do you like best about the product?
I like how I can create and generate a dashboard for multiple reports that I need at the drop of a hat.
What do you dislike about the product?
The main screen is very cluttered and it's hard to navigate visually
What problems is the product solving and how is that benefiting you?
Alleviating the pressure on the in-person and phone staff by initiating, continuing and completing enquiries entirely online. The best part is the "not entirely live" scope of the system; where a member may return when they're in a better spot to chat.
showing 451 - 460