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Sprinklr supports paid social advertising better than any other platform.
What do you like best about the product?
Sprinklr supports paid social advertising E2E and allows my team to do certain things (like copying campaigns and bulk uploading audiences) that is not even possible in native platforms.
What do you dislike about the product?
It's so expensive and hard for my company to keep.
What problems is the product solving and how is that benefiting you?
I didn't see the option available above but we also have a rep. She helps to expedite the solving all our problems and provides us with new innovative ways to use Sprinklr.
Ease of use in customer support
What do you like best about the product?
The ergonomics of the platform therefore make you want to use the program
What do you dislike about the product?
I don't particularly see any negative point
What problems is the product solving and how is that benefiting you?
It indeed allows responding to cases, transferring them, detailing the client's information...
quite fluid
What do you like best about the product?
Easy to use, AI+................
What do you dislike about the product?
slowness, occasional bug in the display
What problems is the product solving and how is that benefiting you?
spell check
Sprinklr the must-have for customer communications
What do you like best about the product?
I really like the very clean and easy-to-understand design. Many features and easy to use with sprinklrAI.
What do you dislike about the product?
The way cases are assigned is often random, but I'm really nitpicking.
What problems is the product solving and how is that benefiting you?
Ease of communicating with clients and remains very precise.
I really like the way Sprinklr puts everything together in one place.
What do you like best about the product?
Practicality in having all the bills in one place
What do you dislike about the product?
I think the interface is somewhat outdated. I think it can have a better UX.
What problems is the product solving and how is that benefiting you?
All demands in one place.
Comprehensive Platform with Strong Meta Integration
What do you like best about the product?
We use Sprinklr primarily for ads management, reporting, as well as social listening, and competitor benchmarking. Overall, it offers a solid and unified experience for managing campaigns across platforms, particularly with Meta integration, which is fairly seamless and user-friendly. The bulk editing features for campaigns are efficient and make campaign management significantly easier.
The Account Team is very supportive.
The Account Team is very supportive.
What do you dislike about the product?
It can be glitchy at times, especially during peak usage. The comment sentiment categorisation lacks transparency, making it difficult to confidently assess audience tone at scale. Reporting is generally strong but has some technical limitations.
Advantage+ creative settings from Meta aren't fully supported, which can create gaps in execution and oversight.
Advantage+ creative settings from Meta aren't fully supported, which can create gaps in execution and oversight.
What problems is the product solving and how is that benefiting you?
Reduces the need to switch between tools, saving time and improving workflow efficiency.
A good tool for social monitoring and paid media performance
What do you like best about the product?
Soical monitoring is the best in the tool
What do you dislike about the product?
there support is slow. they take time to respond
What problems is the product solving and how is that benefiting you?
it is solving social monitoring and paid media performance
Top platform to use for advertising
What do you like best about the product?
it's user friendly, minimizes the time for campaign set up & reporting, all paid social channels are integrated
What do you dislike about the product?
sometimes you get errors or it might stuck and you loose the work that have been done, also there isn't an option to go back to your previous action like a revert button
What problems is the product solving and how is that benefiting you?
to solve errors that popping up and bugs in data
Great software with massive capabilities- takes a minute to learn to navigate
What do you like best about the product?
I love that I can listen by topic, compile dashboards and by metric. As someone who runs organic social media on a national scale, I need to be able to see what's going on online AND how people are responding to the content I'm putting out to stay relevant, and Sprinklr greatly simplifies that.
What do you dislike about the product?
Learning to navigate Sprinklr because of how comprehensive it truly is can take quite a while. I've been using Sprinklr daily for almost 2 years and there are still capabilities I haven't touched. However, I think with a software so comprehensive that is likely to be an issue with any software.
What problems is the product solving and how is that benefiting you?
I manage two different organization's national social media platforms and I'm able to cohesively see metrics, comments, and related topics in one place. We also have more than 50 smaller pages for the organizations in the states, and we are able to manage those all in the same place as well.
It is practical but has several flaws
What do you like best about the product?
The tracking you can give to the tickets and the graphs you can access are incredible.
What do you dislike about the product?
You can't always see the errors simultaneously.
What problems is the product solving and how is that benefiting you?
Quick response, sometimes you can see the error instantly
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