Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Support is horrible
What do you like best about the product?
I love having a single view of the customer, regardless of the channel they used to reach out.
What do you dislike about the product?
It takes time to get comfortable with the UI and understand all the features, also the lack of time it takes for pictures to load on the sytem.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is helping us solve key customer support challenges by unifying all our digital support channels—email, chat, social media, and messaging—into a single platform.
Easy to Use and Able to Handle Complex Configurations
What do you like best about the product?
The platform is easy to navigate and user friendly. It has been able to handle our complex business model and configurations.
What do you dislike about the product?
The help service could be improved with proactive actions.
What problems is the product solving and how is that benefiting you?
Our business has many different social media handles and Sprinklr is helping with putting everything in one place, saving time and reducing costs.
Reviews Product
What do you like best about the product?
I love how amazing it is to aggregate all the reviews in one place, and is nicely organized in a queue and tracked with not only sentiment scores, but also categorization of the bigger picture issue to spot trends based on feedback.
What do you dislike about the product?
I dislike that there isn't a lot of training around reporting that is specific to my needs, while the university articles are awesome, I could use more tailored training.
What problems is the product solving and how is that benefiting you?
One place for all feedback and tracking productivity
Easy AI chat bots
What do you like best about the product?
It makes the use and deployment of the AI Chat very simple.
What do you dislike about the product?
Dashboards for admins can easily get overcrowded.
What problems is the product solving and how is that benefiting you?
Website availability of chat bots is what Sprinklr helps solve. The benefit is that deployment is simple and easily monitored.
Social Media Listening
What do you like best about the product?
Very accommodating to customer needs and easy to use.
What do you dislike about the product?
A lot of information is compressed in one view so sometimes get confusing.
What problems is the product solving and how is that benefiting you?
Replying to customer comments on our social media platforms.
A very satisfied experience with Sprinklr
What do you like best about the product?
* They've Very professional team, and fast customer support.
* Customized dashboards and widgets also easy to manage/edit.
* increased the value of a customer satisfaction.
* The cases can be Easley monitored and able to interaction with the customersvia Sprinklr.
* Able to add and connect multiple accounts on social media.
* Implementation and going live takes less than the expected time.
* Customized dashboards and widgets also easy to manage/edit.
* increased the value of a customer satisfaction.
* The cases can be Easley monitored and able to interaction with the customersvia Sprinklr.
* Able to add and connect multiple accounts on social media.
* Implementation and going live takes less than the expected time.
What do you dislike about the product?
The services cost is a bit higher than others but if we compare it with the services they're performing, then it's logical price.
What problems is the product solving and how is that benefiting you?
It makes dealing with customers very easy and arranged . even it has a very good analytics which supports us to monitor the data hourly.
Better than expected
What do you like best about the product?
Highly configurable despite being a SaaS solution
What do you dislike about the product?
They promise EVERYTHING, but sometimes it just doesn't work out. Project management within Sprinklr could also be improved, especially for very large companies.
What problems is the product solving and how is that benefiting you?
Highly adaptable software that can be quickly tailored to business needs. Excellent omnichannel approach that bundles all relevant channels for customer agent.
Simplistic Service!
What do you like best about the product?
Sprinklr Service for the most part has proven to be an easy-to-use solution with limited down time and beneficial functionality.
What do you dislike about the product?
Whilst reporting and tracking of user actions can be cumbersome, the data is available and accessible.
What problems is the product solving and how is that benefiting you?
It provides customers with an option to engage with us at a time that is convenient to them with the agents responding during our operating hours
My Review
What do you like best about the product?
The robust reporting. I could go on but its early and don't have much to give on a friday :p
What do you dislike about the product?
Most are very minor, dare I say trivial, but the one that comes to mind pertains to the red and green colors depicting negative or positive. Sometimes, its positive to have gone down and it should be green but its red. Same with increases but with green and should be red. Just think it should be switched and/or be a setting admins can adjust.
What problems is the product solving and how is that benefiting you?
ability to service our customers from all different social channels in one platform.
Amazing Platform...Sometimes Iffy Service
What do you like best about the product?
The platform is super advance and can do so much. Very optimizable and customable. Has been ahead of the game for years now.
What do you dislike about the product?
Sometimes not easy to get service. They had a restricted that resulted in receiving no service, but are working diligently on fixing this.
What problems is the product solving and how is that benefiting you?
Easy routing for social moderation. Excellent for listening and also monitoring agents. Great rules and routing options.
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