Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Powerful Customer Experience Platform with Room for Improvement
What do you like best about the product?
Sprinklr Service offers robust tools for managing customer interactions, but the learning curve is steep.
What do you dislike about the product?
Sprinklr’s unified interface allows seamless tracking of customer conversations across channels like Facebook, Twitter, and WhatsApp. The platform is packed with features — from AI-based sentiment analysis to automated ticket routing — which help teams respond faster and smarter. Custom dashboards and analytics make it easy to measure performance, and the integration with CRM systems adds serious value. It’s built for scale and really helps centralize customer service efforts.
What problems is the product solving and how is that benefiting you?
Sprinklr helps centralize customer interactions from multiple platforms into one dashboard. This reduces the time spent switching between channels, minimizes missed messages, and ensures we maintain a consistent tone across all touchpoints. Its reporting tools give us data to back QA insights and optimize response performance. It’s especially useful for tracking agent productivity and sentiment trends.
Excellent work tool that helps with the order and efficiency of activities
What do you like best about the product?
It is easy to learn, and it contains all the content needed to cover daily work activities.
What do you dislike about the product?
certain parts of the system have fixed options or are difficult to adapt to specific workflows.
What problems is the product solving and how is that benefiting you?
Sometimes messages do not update in real time.
There are tickets that get "stuck" or do not close correctly.
There are tickets that get "stuck" or do not close correctly.
Sprinkler has big gaps in user-friendliness compared to Outlook
What do you like best about the product?
It's good that chat and emails are together in one platform, I don't have to monitor multiple apps
What do you dislike about the product?
Searching is not so easy and intuitive. i miss the sent mail section. It would be good to distinguish the sounds of individual messages, receiving an email one sound receiving a chat another sound...
What problems is the product solving and how is that benefiting you?
Sprinkler handles all communication channels in one working window, but it has some loopholes.
GREAT Solution in Repor
What do you like best about the product?
Reporting Tool is very detailed and customization
What do you dislike about the product?
Support quite late and screen recording isn't available
What problems is the product solving and how is that benefiting you?
Cloud Based Solution for Voice Traffic
I take call from it easy software
What do you like best about the product?
Cases and call has a full access in it so it's make all things easy
What do you dislike about the product?
It's some times didn't allow to using low internet
What problems is the product solving and how is that benefiting you?
It solved customer issues
Beautiful system
What do you like best about the product?
all good system easy Beautiful amazing,.
What do you dislike about the product?
nothing all good Everything is beautiful in the system
What problems is the product solving and how is that benefiting you?
Speed of dealing with customers
Sprinklr
What do you like best about the product?
Very Easy to track and manage campaigns and data.
What do you dislike about the product?
Sprinklr's interface is a bit complicated but when you understand it is very easy to use
What problems is the product solving and how is that benefiting you?
A lot of like Social platform analysis at on platform.
Collaborative experience
What do you like best about the product?
Makes my work efficient, I get to work on one true unified platform for customer experience instead of juggling multiple tools.
What do you dislike about the product?
None so far, experience has been good for me as a presales
What problems is the product solving and how is that benefiting you?
It being AI powered helped me in automating responses for commonly reached out for inquiries
Best Experience
What do you like best about the product?
Helps with digital marketing and social media presence
What do you dislike about the product?
None so far. It actually helps businesses
What problems is the product solving and how is that benefiting you?
CRM actually helps users to verify customers. It makes businesses and operation support's life easier
Sprinklr tool is useful in monitoring the agent's performance
What do you like best about the product?
This tool is very helpful in my role as a WFM. This application is very easy to use in day-to-day Job. In customer support it is very important tool and implementation is also very simple compared to other tools. I frequently use this tool in my WFM role to monitor the agent's performance and other stuff. This tool is having different type of features like download of reports and integration of reports and publishing is also very simple way I really like this tool. Overall, in customer support this tool paly important role.
What do you dislike about the product?
there is a lagging issue sometimes in downloading of reports
What problems is the product solving and how is that benefiting you?
As a WFM I really like this tool in pulling the raw data is very simple and back dated reports also available in this tool
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