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Good tool to use
What do you like best about the product?
It’s easy to track, manage, and respond to customer queries all in one place.
What do you dislike about the product?
Sometimes it’s slow and complex to navigate, and a few tasks feel repetitive.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage large volumes of customer queries in one place, making it easier to track, respond, and resolve issues efficiently, which improves response time and customer satisfaction.
efficient and user friendly platform
What do you like best about the product?
its easy to use and helps manage all channels in once place
What do you dislike about the product?
the platform can be slow at times and takes time loan
What problems is the product solving and how is that benefiting you?
it centralizes customer massage and improves response time
Sprinklr is a very advanced and user friendly system
What do you like best about the product?
i like the easy dash reporting and the very transparent agent monitoring
What do you dislike about the product?
sprinklr comes in with a lot of bugs which sometimes makes it inconvenient to use
What problems is the product solving and how is that benefiting you?
we have introuduced chat bot and it has helped us in reducing the human job
specially for obtaining addresses for deliveries and tracking shipments
specially for obtaining addresses for deliveries and tracking shipments
Excellent
What do you like best about the product?
Very helpful in data analysis, data visualization etc.
What do you dislike about the product?
The interface can be overwhelming for new users, especially with its complex navigation and numerous modules.
What problems is the product solving and how is that benefiting you?
helping our social team efficiently manage and respond to high volumes of customer queries across multiple social media platforms in one unified dashboard. It streamlines issue tracking, assigns tickets, and ensures timely resolutions with proper tagging and categorization. This not only improves team productivity but also enhances customer experience by reducing response times, maintaining conversation history, and ensuring no customer query goes unanswered.
Sprinklr service
What do you like best about the product?
What I like best about Sprinklr Service is its unified platform. It brings together customer interactions from multiple channels—social media, email, chat, and more—into one place, which makes responding quickly and consistently much easier. The automation and AI-powered suggestions also help boost productivity and ensure accurate responses, especially when managing a high volume of tickets. Plus, the reporting and analytics tools give great insights into team performance and customer satisfaction
What do you dislike about the product?
“While Sprinklr Service offers a robust and unified platform, there are times when the interface can feel a bit overwhelming, especially for new users. Some actions take a few more clicks than expected, and the system can occasionally lag when handling a large volume of cases. However, with time and proper training, these issues become manageable, and the overall functionality still outweighs the drawbacks
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps solve the challenge of managing customer interactions across multiple channels by consolidating them into one unified platform. This streamlines workflows, reduces response time, and ensures consistency in communication. For me, it means I can handle a higher volume of customer queries more efficiently, with better tracking and automation, ultimately improving customer satisfaction and making my day-to-day work much more organized.
Has potential to be great
What do you like best about the product?
Customizable modules
Filter views
Scheduling
DAM
We can host many accounts
Customizable dashboards with external links - making it easy for stakeholder management
Filter views
Scheduling
DAM
We can host many accounts
Customizable dashboards with external links - making it easy for stakeholder management
What do you dislike about the product?
You cannot see the editorial calendar view well enough when scheduling unless you minimize the publishing window.
It is not an easy platform to learn as the UX is not intuitive, in turn it takes a lot of time to learn
Varying issues with modules saving incorrectly
Customer support: New features in the platform are not articulated well enough upon launch, there have been several instances of us finding a new feature ourselves prior to being told about it.
Every time I try to use it via mobile, a pop up comes up about ranking the platform that is unclickable - which causes me to have to close out every time.
It is not an easy platform to learn as the UX is not intuitive, in turn it takes a lot of time to learn
Varying issues with modules saving incorrectly
Customer support: New features in the platform are not articulated well enough upon launch, there have been several instances of us finding a new feature ourselves prior to being told about it.
Every time I try to use it via mobile, a pop up comes up about ranking the platform that is unclickable - which causes me to have to close out every time.
What problems is the product solving and how is that benefiting you?
Stakeholder clarity around content going live for their respective practice.
Global teams with one view.
Social media team data analysis + content performance.
Global teams with one view.
Social media team data analysis + content performance.
Good for Social listening and engaging. For forum platforms, not so much
What do you like best about the product?
We can dig through a lot of data points. Ease of digging through cases.
What do you dislike about the product?
Poor integration with forum platforms. Missing basic features like text formatting, Image preview and many more. Worst part, delay in getting basic feature requested fulfilled.
What problems is the product solving and how is that benefiting you?
All different platforms are in a single place.
Simple
What do you like best about the product?
Because it provides a high quality workspace for front office teams
What do you dislike about the product?
Nothing, I dont think any of things I wouldn't like about sprinklr
What problems is the product solving and how is that benefiting you?
Social media platforms or any workforce management related
Nice software for engagement
What do you like best about the product?
Categorize data by user segments, content type, feature usage, and time intervals for deeper analysis. Helps in getting cases on user questions automatically, which saves our time and effort. Easy to achieve metrics for user engagement
What do you dislike about the product?
Don't like the UI. The box for replying is too small
What problems is the product solving and how is that benefiting you?
Sprinklr enables engagement across multiple platforms from a single interface, reducing the need to switch between different tools and saving time and effort
Reliable social support management tool
What do you like best about the product?
Sprinklr Service is quite user-friendly and easy to navigate once you're familiar with the setup. It’s simple to track, manage, and respond to social support cases across multiple platforms from a single dashboard. The case routing and reporting features are very helpful, and the integration with other Adobe tools and external platforms works smoothly. Frequent reporting and easy customization options make it efficient for day-to-day operations. Implementation was also straightforward, and the support team is responsive when assistance is needed.
What do you dislike about the product?
While it covers most essential functions well, the AI-based features like suggested responses and sentiment detection still need improvement, as they often feel generic and miss context. The spam filter could also be better, a lot of irrelevant or junk cases still get through, which adds to case queues unnecessarily. Additionally, the system can lag with higher case volumes and sometimes requires clearing a full day’s browser history to fix performance issues. Though the platform offers a good range of features, some could be simplified for frequent users.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps centralize and manage customer support cases from multiple social media platforms in one place. This saves time, improves response tracking, and ensures no customer query gets missed. The reporting tools help monitor team performance, track KPIs like SLA and CSAT, and identify areas for improvement. It’s made social support management much more organized and efficient for our daily operations
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