Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Extremely easy to get to gips with
What do you like best about the product?
Its very easy to use and it always convenient to have the tabs of your most used pages constantly at the top of the page even after you logout and log back in
What do you dislike about the product?
Sometimes the notifications tend to ping multiple times
What problems is the product solving and how is that benefiting you?
Managing communication from customers all in one software
Very good
What do you like best about the product?
User friendly, loved the features like dark/bright mode
What do you dislike about the product?
Notification sound is quite annoying, option to switch to the sound we like will helps
What problems is the product solving and how is that benefiting you?
To check, payment details, locate transactions, etc
Evaluation of Sprinklr
What do you like best about the product?
I really like the layout, including the colors and how the information is described.
What do you dislike about the product?
Sometimes the system shows significant slowness.
What problems is the product solving and how is that benefiting you?
Help in technical support.
A good platform with a lot of potential
What do you like best about the product?
It is constantly upgrading and evolving and there is an effort to help when we need it.
What do you dislike about the product?
It can take time to get said help and our success manager is non existent and non responsive.
What problems is the product solving and how is that benefiting you?
I currently use it primarily for NPS surveys. I notice that there was an improvement on the flexibility of those surveys.
Very convenient to use
What do you like best about the product?
The fact that all metrics and dashboards are so easy to access, information an performance is so easy to find. The tool also seamlessly links to the advocacy programme, making easy for cuartors to see post performce and draw reports.
What do you dislike about the product?
There are too many functionalities and it makes it confusing some times without enough training
What problems is the product solving and how is that benefiting you?
Social media content sharing and improving the visibility of content
Overall good, especially for tagging but some bugs that need fixing in building
What do you like best about the product?
Tagging is great and makes our reporting process a lot easier
What do you dislike about the product?
Not as useful for building with some glitches appearing especially when building Meta
What problems is the product solving and how is that benefiting you?
The reps we work with always respond quickly and help to advance our reporting
Long time partnership (5 years+)
What do you like best about the product?
Available, knowledgeable and super responsive teams
What do you dislike about the product?
- Incident flow relies too much on macros : you give all the info in initial message, but you'll need to share the same information
- Scopes are a bit restrictive
- Scopes are a bit restrictive
What problems is the product solving and how is that benefiting you?
Covering all types of engagements
Troubleshooting inherent issues with human agents (quality of service)
Troubleshooting inherent issues with human agents (quality of service)
Good tool to manage social posts
What do you like best about the product?
Easy to use, multiple step approval, can save and clone posts easily, centralised dashboard
What do you dislike about the product?
The interface is a bit intimidating at first
What problems is the product solving and how is that benefiting you?
Help me to organise social posts
I think it's great
What do you like best about the product?
The easy overview from you
I always work with the
I always work with the
What do you dislike about the product?
I don't like the design, so can you make it a bit nicer?
What problems is the product solving and how is that benefiting you?
The work uses it, so I work.
Streamlined Customer Communication with Room for Improvement
What do you like best about the product?
Sprinklr Service is incredibly efficient when it comes to organizing and managing interactions across platforms. We especially appreciate how it consolidates messages, comments, and mentions from different social media channels into one intuitive interface. This makes our team’s response time faster and keeps us aligned across departments. The layout is user-friendly, and the tagging and filtering system helps prioritize what matters most.
What do you dislike about the product?
The automatic translation feature could use a serious upgrade—it often delivers clunky or inaccurate translations, which slows down our workflow and sometimes requires manual correction. In a multilingual market like ours, that’s a real drawback. We’d also love to see improved customization for response templates and slightly more flexibility in the user interface for teams with complex workflows.
What problems is the product solving and how is that benefiting you?
Sprinklr Service solves the operational headache of managing customer interactions across multiple Facebook Pages, all while maintaining a unified brand voice. Even though we handle several Pages, the tone of voice and communication style needs to stay consistent — and Sprinklr makes that not only possible, but seamless.
It centralizes all messages and comments in one place, which helps us respond quickly and accurately without logging into each Page separately. We can easily assign conversations, track what’s been answered, and ensure that every reply feels cohesive, timely, and on-brand. The result? Better workflow, faster response times, and a consistent experience for users — no matter which Page they contact.
It centralizes all messages and comments in one place, which helps us respond quickly and accurately without logging into each Page separately. We can easily assign conversations, track what’s been answered, and ensure that every reply feels cohesive, timely, and on-brand. The result? Better workflow, faster response times, and a consistent experience for users — no matter which Page they contact.
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