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Easy-to-use, time saving and hassle free
What do you like best about the product?
It is a one-stop solution for all the platforms that I use. The best part is that it creates dashboards to analyze market trends, helps analyze the data, and shares it as a presentation for stakeholders, too.
What do you dislike about the product?
At times, a few basic features can take a few additional clicks, thus increasing the time taken to complete a workflow. But that is overshadowed by the fact that it can summarize what I did in that particular case.
What problems is the product solving and how is that benefiting you?
Before Sprinklr, we used to work on 4 different tools, plus analytics to scrub data. After sprinklr, everything comes under one roof.
This saves a huge amount of time, manual labor, and a lot of excel sheets. Additionally, integration of AI and its summaries have helped a lot to understand the data that we receive.
This saves a huge amount of time, manual labor, and a lot of excel sheets. Additionally, integration of AI and its summaries have helped a lot to understand the data that we receive.
Sprinkler service
What do you like best about the product?
Sprinklr Service's best features are its unified omnichannel platform and AI-powered automation, which streamline customer interactions, boost agent productivity, and improve service quality while reducing costs.
What do you dislike about the product?
Common dislikes about Sprinklr Service include prolonged wait times, frequent call transfers, and impersonal or templated responses to customer feedback, which can lead to customer frustration and missed opportunities for meaningful engagement
What problems is the product solving and how is that benefiting you?
Sprinklr Service solves the problem of fragmented customer interactions by unifying engagement across 30+ channels, automating routine tasks, and providing real-time AI insights. This benefits me by streamlining support processes, reducing resolution times, and improving customer satisfaction while lowering operational costs
Sprinklr Review
What do you like best about the product?
Sprinklr Service centralizes customer interactions from a wide range of social, digital, and voice channels into one platform. This unified workspace helps track and resolve customer queries efficiently.
I use it daily so it helps me a lot.
I use it daily so it helps me a lot.
What do you dislike about the product?
Some functionalities may lag, especially when processing large data volumes. There can be delays in syncing data or routing queries, which can slow down real-time responses.
What problems is the product solving and how is that benefiting you?
Provides powerful dashboards and real-time reporting tools, delivering data on customer satisfaction, emerging trends, and service performance.
Sprinklr makes managing reviews and comments easier with useful analytics.
What do you like best about the product?
I like that Sprinklr combines all platforms in one place, making daily engagement easy and efficient. It has a wide range of features and strong integration options, which save time and reduce manual work. Once you get used to it, the workflow feels smooth, and the analytics provide clear insights to improve responses.
What do you dislike about the product?
Sprinklr offers powerful features and great integration with multiple platforms, which I use daily. However, the interface isn’t very intuitive, and it takes time to learn and implement. Customer support is helpful, but I wish the platform were simpler to navigate, with fewer steps for basic actions.
What problems is the product solving and how is that benefiting you?
Sprinklr helps manage all customer reviews, comments, and messages from different platforms in one place, saving time and effort. It improves response speed, ensures no query is missed, and provides analytics that help track performance and engagement trends. This centralized approach makes handling large volumes of interactions much more efficient.
A tool where we can collaborate on all our products in a single place
What do you like best about the product?
Sprinklr Service has truly transformed the way we support our customers at Adobe. Its unified platform allows us to manage conversations across email, chat, and social media effortlessly, all in one place. The AI-powered case routing and real-time insights help us respond faster and more accurately, which means happier customers and smoother workflows. It’s a game-changer for delivering the kind of high-quality, personalized support Adobe is known for.
What do you dislike about the product?
Sprinklr has some shortfalls too, We also reply to reviews on AppStore and Play Store, Which is not as seamless as other tools that we use. I wish Sprinklr also looks into this so that we can use just one tool for all our needs
What problems is the product solving and how is that benefiting you?
Sprinklr uses a single window for all our different teams, this helps us save time collarabating with other teams, this saves us time.
A Game-Changer for Support Teams – With Just a Few Rough Edges
What do you like best about the product?
orking with Sprinklr has genuinely improved my day-to-day as a customer support executive. The platform is super intuitive once you get the hang of it, and it really brings all our channels together in one place. I no longer have to keep switching between tools to respond to customers across email, social, and chat – which saves so much time and helps me stay focused.
One thing I really appreciate is how customizable everything is. Whether it's creating specific queues, tags, or workflows, it gives me a lot of control to manage my cases efficiently. It also helps reduce manual errors because a lot of the processes are automated.
One thing I really appreciate is how customizable everything is. Whether it's creating specific queues, tags, or workflows, it gives me a lot of control to manage my cases efficiently. It also helps reduce manual errors because a lot of the processes are automated.
What do you dislike about the product?
The platform can feel a bit overwhelming at first, especially for new team members. There are a lot of features packed in, and the interface isn’t always the most beginner-friendly. Some tasks that should be simple—like setting up basic filters or locating specific past tickets—can take more steps than expected. A more streamlined UI would definitely make things smoother.
What problems is the product solving and how is that benefiting you?
Sprinklr is helping solve one of the biggest challenges we face in customer support – managing high volumes of queries across multiple platforms in a consistent and timely way. Earlier, juggling between email, chat, and social channels meant lost time and sometimes even missed messages. But with Sprinklr, everything comes into one unified dashboard, which makes it much easier to stay organized and prioritize cases better.
Another big problem it solves is tracking performance. The analytics and reporting features help me see my response times, resolution rates, and customer sentiment – which keeps me more accountable and helps me improve over time.
It also reduces a lot of manual work. Automated workflows, tagging, and routing ensure that queries reach the right person without delay. Overall, Sprinklr has helped me work more efficiently, reduce errors, and deliver faster, more consistent service – which leads to a better customer experience and less stress on my end.
Another big problem it solves is tracking performance. The analytics and reporting features help me see my response times, resolution rates, and customer sentiment – which keeps me more accountable and helps me improve over time.
It also reduces a lot of manual work. Automated workflows, tagging, and routing ensure that queries reach the right person without delay. Overall, Sprinklr has helped me work more efficiently, reduce errors, and deliver faster, more consistent service – which leads to a better customer experience and less stress on my end.
Sprinklr Review
What do you like best about the product?
It simplifies data collection, making it easier to gather and organize social media insights from multiple channels in one place.
The dashboards and analytics offer comprehensive performance metrics and real-time monitoring, allowing teams to track results effectively.
Automation tools help reduce manual work by streamlining routine tasks such as social listening, reporting, and handling common queries.
The dashboards and analytics offer comprehensive performance metrics and real-time monitoring, allowing teams to track results effectively.
Automation tools help reduce manual work by streamlining routine tasks such as social listening, reporting, and handling common queries.
What do you dislike about the product?
The platform is quite complex and overwhelming for new users due to its extensive range of features and settings.
What problems is the product solving and how is that benefiting you?
Assigns, tracks, and escalates cases within teams, ensuring nothing falls through the cracks.
Supports proper case resolution and easy collaboration—especially useful for customer service, marketing, and analytics teams.
Social listening tools identify potential issues early, enabling proactive responses before challenges escalate.
Helps manage brand reputation and swiftly address negative feedback.
Supports proper case resolution and easy collaboration—especially useful for customer service, marketing, and analytics teams.
Social listening tools identify potential issues early, enabling proactive responses before challenges escalate.
Helps manage brand reputation and swiftly address negative feedback.
Excellet tool to handle social media handles at one place.
What do you like best about the product?
The best in place to club all the messages from different social handles, all at one place. This helps work efficiently and keep things organised as a Online Reputation Manager.
What do you dislike about the product?
Sometimes it takes time to fetch keywords and create new cases, affecting our FRT.
What problems is the product solving and how is that benefiting you?
The ability to a users' all prev messages in once place, even years back, making sure you don't miss anything. It gives a clear idea of the user, showing the profile history. No need to switch between channels, everything at one place. Also, the interface is just amazing. I love it.
Helps manage customer interactions at scale with ease
What do you like best about the product?
The unified dashboard is a huge plus—it lets us monitor multiple platforms, assign tickets efficiently, and maintain SLAs. The tagging and filtering capabilities are also extremely helpful for tracking sentiment and categorizing feedback. It has helped streamline our social engagement and response processes across teams.
What do you dislike about the product?
At times, the UI can feel a little overwhelming, especially for new users. Some features like ticket reassignment or status filters can be unintuitive or require extra clicks. Also, real-time updates can lag occasionally, especially when handling high-volume inflow.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage high-volume customer interactions across platforms in one place. It’s solved the problem of scattered responses and delayed resolutions by offering a unified ticketing and engagement system. The ability to track escalations, monitor response quality, and tag trends has directly improved our resolution times and customer satisfaction.
Powerful, All-in-One Platform for Social Customer Service Management
What do you like best about the product?
Sprinklr Service gives us a unified workspace to track and resolve customer queries across all social channels. I love how its automation, like AI case routing, sentiment analysis, and quick replies..saves time and boosts efficiency. Plus, the CRM integrations and reporting dashboards make it easy to monitor team performance and customer satisfaction. It’s helped us deliver faster, more consistent, and scalable support.
What do you dislike about the product?
The interface is feature-packed but not always intuitive, so onboarding takes time. Setting up automation rules or workflows often requires technical support, and even small configuration changes can feel complex. We’ve also experienced occasional delays in social data syncs, which can slow down real-time customer escalations. Lastly, the licensing and pricing model can be expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us handle a high volume of social media messages and escalations without dropping the ball. Before, we were jumping between platforms, which led to slow replies and some messages slipping through the cracks. Now, everything’s in one place, we can easily track conversations, assign urgent cases, and respond faster. The automation features take a lot of manual work off our plate, and the reporting tools help us understand how we’re doing and how customers feel.
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