Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Unifies Customer Interactions Seamlessly Across Channels
What do you like best about the product?
What I like best about Sprinklr Service is its ability to unify customer interactions across multiple channels into one platform, Plus, its scalability and integration capabilities make it ideal for managing complex enterprise needs.
What do you dislike about the product?
some advanced configurations can be complex, which might slow down adoption for new users. However, once the learning curve is overcome, the benefits are significant
What problems is the product solving and how is that benefiting you?
Fragmented Communication Channels
Lack of Real-Time Insights
Manual Processes and Delays
Lack of Real-Time Insights
Manual Processes and Delays
Versatile Multi-Tasking That Boosts Productivity
What do you like best about the product?
-multi function
-multi tasks
- graph and statistic of daily activity
-multi tasks
- graph and statistic of daily activity
What do you dislike about the product?
-for outgoing call should change status it is better to change automatically once procced with outgoing call
- cases notification some how annoying and collapse button not functioning correctly
- cases notification some how annoying and collapse button not functioning correctly
What problems is the product solving and how is that benefiting you?
making easy contacting with user in diffrent section and abroad user without any equipment ie hardware
Unified Customer Service Platform That Streamlines Engagement
What do you like best about the product?
It brings together all aspects of customer service and engagement by integrating its different modules.
What do you dislike about the product?
It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating.
What problems is the product solving and how is that benefiting you?
By bringing together all interactions between a customer and a business into a single platform, the customer experience becomes unified. This approach allows us to lower costs by eliminating the need for separate teams to manage each platform where customers might engage with the business.
Efficiency and Customization, but UI to Improve
What do you like best about the product?
I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple.
What do you dislike about the product?
In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps me identify interesting trends, analyze the organic performance of the brand's content, and do benchmarking. I also find the ability to customize reports to meet all the internal needs of the company useful.
Outstanding Support and Impressive Feature Set
What do you like best about the product?
The customer support and the number of features are both important aspects for me.
What do you dislike about the product?
The platform is not so easy to use, requires some training.
What problems is the product solving and how is that benefiting you?
With this platform, I am able to generate insightful reports about brand performance on social media and keep track of online conversations. Additionally, I can manage all messages received through social media, help prevent potential crises, and support customers throughout their journey.
Unmatched Customisation Powers Up Our Workflow
What do you like best about the product?
The amount of customisation we can do with the tool.
What do you dislike about the product?
Because it is so strong and customisable, it does get confusing and complex for a regular user.
What problems is the product solving and how is that benefiting you?
It allows automation, task distribution based on skills and organising and reporting on performance.
Powerful Omnichannel Capabilities, But Requires Expertise
What do you like best about the product?
I like Sprinklr Service for its true omnichannel support, which brings every interaction, whether it's a tweet, email, WhatsApp message, or phone call, into one unified timeline. This means agents don't have to dig through separate systems or ask customers to repeat themselves—everything is there at a glance. I also value the AI-powered agent assistance as it helps in managing customer queries efficiently. Additionally, the customer convenience is fantastic since customers can reach out on the platform they prefer—be it social media, messaging apps, email, or voice—and still get a seamless experience.
What do you dislike about the product?
The platform is powerful, but that also makes it complex. Initial setup, integration, and customization can take time and require expertise. Sprinklr is a premium solution, and smaller organizations may find the pricing steep compared to lighter alternatives.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps us unify customer support, solving inconsistent experiences, slow responses, and high agent workload. It offers true omnichannel support with AI-powered assistance, allowing seamless interaction across platforms like social media and messaging apps, providing customer convenience and a unified timeline for agents.
Effortless Learning and Vibrant Interface
What do you like best about the product?
I love the way Sprinklr Service uses colors and its design. It's really easy for me to send a reply, and I appreciate how easy the platform is to learn. Sprinklr Service is way more developed than what I used before, and I prefer it for its ease of use.
What do you dislike about the product?
no
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage customer requests by email. I love the platform's design, speed of replies, and ease of learning. It's way more developed than what we used before.
Robust Social Media Management Tool with a Learning Curve
What do you like best about the product?
I like that Sprinklr Service provides a unified platform for all my social media tasks and really helps in managing agent workflows. The distributed platform works well with Sprinklr Service, and I found the initial setup to be easy.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Sprinklr Service provides me a unified platform for all my social media tasks and helps manage agent workflows.
Effortless Setup with Stellar Performance
What do you like best about the product?
I like the good response time and layout of Sprinklr Service. I appreciate the lag-free service it provides. It integrates nicely with passenger profiles, which is really helpful. The setup was very easy, making it convenient to start using the service quickly.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service for live chat because it provides good response time and layout. The service is lag-free and integrates nicely with passenger profiles, making it effective for resolving issues like flight delays. It's also very easy to set up.
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