Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Outstanding Support and Impressive Feature Set
What do you like best about the product?
The customer support and the number of features are both important aspects for me.
What do you dislike about the product?
The platform is not so easy to use, requires some training.
What problems is the product solving and how is that benefiting you?
With this platform, I am able to generate insightful reports about brand performance on social media and keep track of online conversations. Additionally, I can manage all messages received through social media, help prevent potential crises, and support customers throughout their journey.
Unmatched Customisation Powers Up Our Workflow
What do you like best about the product?
The amount of customisation we can do with the tool.
What do you dislike about the product?
Because it is so strong and customisable, it does get confusing and complex for a regular user.
What problems is the product solving and how is that benefiting you?
It allows automation, task distribution based on skills and organising and reporting on performance.
Powerful Omnichannel Capabilities, But Requires Expertise
What do you like best about the product?
I like Sprinklr Service for its true omnichannel support, which brings every interaction, whether it's a tweet, email, WhatsApp message, or phone call, into one unified timeline. This means agents don't have to dig through separate systems or ask customers to repeat themselves—everything is there at a glance. I also value the AI-powered agent assistance as it helps in managing customer queries efficiently. Additionally, the customer convenience is fantastic since customers can reach out on the platform they prefer—be it social media, messaging apps, email, or voice—and still get a seamless experience.
What do you dislike about the product?
The platform is powerful, but that also makes it complex. Initial setup, integration, and customization can take time and require expertise. Sprinklr is a premium solution, and smaller organizations may find the pricing steep compared to lighter alternatives.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps us unify customer support, solving inconsistent experiences, slow responses, and high agent workload. It offers true omnichannel support with AI-powered assistance, allowing seamless interaction across platforms like social media and messaging apps, providing customer convenience and a unified timeline for agents.
Effortless Learning and Vibrant Interface
What do you like best about the product?
I love the way Sprinklr Service uses colors and its design. It's really easy for me to send a reply, and I appreciate how easy the platform is to learn. Sprinklr Service is way more developed than what I used before, and I prefer it for its ease of use.
What do you dislike about the product?
no
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage customer requests by email. I love the platform's design, speed of replies, and ease of learning. It's way more developed than what we used before.
Effortless Setup with Stellar Performance
What do you like best about the product?
I like the good response time and layout of Sprinklr Service. I appreciate the lag-free service it provides. It integrates nicely with passenger profiles, which is really helpful. The setup was very easy, making it convenient to start using the service quickly.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service for live chat because it provides good response time and layout. The service is lag-free and integrates nicely with passenger profiles, making it effective for resolving issues like flight delays. It's also very easy to set up.
Seamless Feature Integration That Elevates Productivity
What do you like best about the product?
The connection between all features on the system
What do you dislike about the product?
needs to keep updating with new features
What problems is the product solving and how is that benefiting you?
my marketing and social media management
Highly Customizable and Effective Communication Tool
What do you like best about the product?
I currently lead a team of 15 people who chat with customers via the Sprinklr platform. It allows us to speak with customers via a new method, it has great reporting built-in to the backend and is customizable to our business needs. I enjoy the functionality of the Sprinklr Service page, the customization is the greatest feature in my opinion. We are able to build our reports directly around metrics that are important for our wider business. This allows us to drive engagement between our team members and our customers in a more refined way. I believe the initial setup was smooth, and I highly rate its functionality and the ability to handle chats from multiple online sources via one system.
What do you dislike about the product?
Sometimes because of the amount of customization available, it can be overwhelming at times. Possibly a clearer way to navigate the different options available.
What problems is the product solving and how is that benefiting you?
Sprinklr Service allows us to chat with customers via multiple online sources. It offers great built-in reporting and customization around metrics important for our business, driving team and customer engagement in a refined way.
Fast, User-Friendly, and Lightweight
What do you like best about the product?
I really like that Sprinklr Service is fast and user-friendly, which is a big advantage for me. It also doesn't require much computer load, making it efficient. I appreciate the really good chatbox, which is user-friendly for agents and unlike any other service. Additionally, the setup was really easy and care-free.
What do you dislike about the product?
I think Sprinklr Service could be improved by adding more customization options.
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service for handling calls and social media requests efficiently. It's user-friendly for agents, handles consumer data tracking well, and is fast and lightweight on the computer, which is a big advantage.
Consistent and Accessible, But Room for Improvement
What do you like best about the product?
I enjoy the ease of access to the platform, and I use it daily so I appreciate the consistency and integration of chatting to customers to offer customer support.
What do you dislike about the product?
Our company hasn't perfected the best possible route of using the platform - Mainly due to those in control of the platform do not and have not used it in the same manor we do. This requires a lot of back and forth.
What problems is the product solving and how is that benefiting you?
It's providing a direct contact between agent and customers.
Effortless Use with Minor Connectivity Hiccups
What do you like best about the product?
I find Sprinklr Service to be smooth and fast, which is really important in a call center environment. It's also easy to access and easy to use, making it convenient for my daily tasks. I also appreciate that the initial setup was straightforward and easy, which meant that everyone could use it without any hassle. Overall, I'm really satisfied with Sprinklr Service.
What do you dislike about the product?
I experience connection issues sometimes with Sprinklr Service. During calls, the voice can go silent and the system gets stuck, which means we can't reach customers. This is a problem that needs improvement.
What problems is the product solving and how is that benefiting you?
The product addresses call center needs by assisting in answering customer inquiries though it faces occasional connection issues, with calls sometimes becoming silent.
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