Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Review of Sprinklr used by MJN
What do you like best about the product?
The tool is highly effective for managing social media posts. We are utilizing it extensively alongside Salesforce Service Cloud, with which we have developed a custom integration. We are also seeking a roadmap for onboarding new social platforms. Our account managers are doing their best to address day-to-day challenges. The tool is easy to use.
What do you dislike about the product?
I find the collaboration with Sprinklr in the matter of the Success Plan disappointing; in my view, it is essentially nonexistent. After several changes in management, we finally have one stable manager. However, apart from handling tickets, he has not provided any additional value.
What problems is the product solving and how is that benefiting you?
Most task which are being solved by Sprinklr Service are problems with itnegration between Salesforce Service Cloud and Sprinklr.
Top Notch Product For Customer Experience
What do you like best about the product?
Sprinklr has great capabilities like Sprinklr services for customer experience management. One of the simplified product which demonstrates the much needed insights for any brand to acomplish there growth objectives. Personally i'm a big fan of Sprinklr Analytics.
What do you dislike about the product?
I would like Sprinklr to look more deeply on the Support side. This will play a major role in customer retention & growth momentum.
What problems is the product solving and how is that benefiting you?
It is completely helping our customer experience business with the social management capabilities.
Sprinklr the Super Best Solution
What do you like best about the product?
What I like most about Sprinklr is that it provides all the essential services in one platform. But honestly, I believe the real reason behind Sprinklr’s success is the team they are professional, skilled, and always cooperative with everyone I’ve worked with.
What do you dislike about the product?
Honestly, nothing so far and I truly hope I never do in the future 😆
What problems is the product solving and how is that benefiting you?
Alot and alot
Streamlining Multichannel Customer Support
What do you like best about the product?
Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently.
Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.
Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.
Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design.
Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.
Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.
Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design.
What do you dislike about the product?
One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities.
What problems is the product solving and how is that benefiting you?
Handling customer inquiries scattered across social media, email, chat, messaging apps, and more
A powerful tool for managing social conversations at scale
What do you like best about the product?
Sprinklr Service offers robust capabilities for handling high volumes of social media interactions efficiently. Its unified platform enables us to manage multiple social accounts, track SLAs, and collaborate seamlessly across teams. The smart workflows and automation save us a lot of manual effort.
What do you dislike about the product?
The platform can feel a bit overwhelming at first due to the sheer number of features and complexity. Initial setup and configuration can take time, and there’s a learning curve involved in fully utilizing all the functionalities. Occasional lags or syncing delays also affect the overall experience at times.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps us manage customer queries across multiple social media platforms in one place. It has streamlined our case handling process and ensures timely responses, improving overall customer satisfaction. The ability to tag, prioritize, and assign tickets has significantly boosted team efficiency and collaboration.
Easy-to-use, time saving and hassle free
What do you like best about the product?
It is a one-stop solution for all the platforms that I use. The best part is that it creates dashboards to analyze market trends, helps analyze the data, and shares it as a presentation for stakeholders, too.
What do you dislike about the product?
At times, a few basic features can take a few additional clicks, thus increasing the time taken to complete a workflow. But that is overshadowed by the fact that it can summarize what I did in that particular case.
What problems is the product solving and how is that benefiting you?
Before Sprinklr, we used to work on 4 different tools, plus analytics to scrub data. After sprinklr, everything comes under one roof.
This saves a huge amount of time, manual labor, and a lot of excel sheets. Additionally, integration of AI and its summaries have helped a lot to understand the data that we receive.
This saves a huge amount of time, manual labor, and a lot of excel sheets. Additionally, integration of AI and its summaries have helped a lot to understand the data that we receive.
Sprinkler service
What do you like best about the product?
Sprinklr Service's best features are its unified omnichannel platform and AI-powered automation, which streamline customer interactions, boost agent productivity, and improve service quality while reducing costs.
What do you dislike about the product?
Common dislikes about Sprinklr Service include prolonged wait times, frequent call transfers, and impersonal or templated responses to customer feedback, which can lead to customer frustration and missed opportunities for meaningful engagement
What problems is the product solving and how is that benefiting you?
Sprinklr Service solves the problem of fragmented customer interactions by unifying engagement across 30+ channels, automating routine tasks, and providing real-time AI insights. This benefits me by streamlining support processes, reducing resolution times, and improving customer satisfaction while lowering operational costs
Sprinklr Review
What do you like best about the product?
Sprinklr Service centralizes customer interactions from a wide range of social, digital, and voice channels into one platform. This unified workspace helps track and resolve customer queries efficiently.
I use it daily so it helps me a lot.
I use it daily so it helps me a lot.
What do you dislike about the product?
Some functionalities may lag, especially when processing large data volumes. There can be delays in syncing data or routing queries, which can slow down real-time responses.
What problems is the product solving and how is that benefiting you?
Provides powerful dashboards and real-time reporting tools, delivering data on customer satisfaction, emerging trends, and service performance.
Sprinklr makes managing reviews and comments easier with useful analytics.
What do you like best about the product?
I like that Sprinklr combines all platforms in one place, making daily engagement easy and efficient. It has a wide range of features and strong integration options, which save time and reduce manual work. Once you get used to it, the workflow feels smooth, and the analytics provide clear insights to improve responses.
What do you dislike about the product?
Sprinklr offers powerful features and great integration with multiple platforms, which I use daily. However, the interface isn’t very intuitive, and it takes time to learn and implement. Customer support is helpful, but I wish the platform were simpler to navigate, with fewer steps for basic actions.
What problems is the product solving and how is that benefiting you?
Sprinklr helps manage all customer reviews, comments, and messages from different platforms in one place, saving time and effort. It improves response speed, ensures no query is missed, and provides analytics that help track performance and engagement trends. This centralized approach makes handling large volumes of interactions much more efficient.
A tool where we can collaborate on all our products in a single place
What do you like best about the product?
Sprinklr Service has truly transformed the way we support our customers at Adobe. Its unified platform allows us to manage conversations across email, chat, and social media effortlessly, all in one place. The AI-powered case routing and real-time insights help us respond faster and more accurately, which means happier customers and smoother workflows. It’s a game-changer for delivering the kind of high-quality, personalized support Adobe is known for.
What do you dislike about the product?
Sprinklr has some shortfalls too, We also reply to reviews on AppStore and Play Store, Which is not as seamless as other tools that we use. I wish Sprinklr also looks into this so that we can use just one tool for all our needs
What problems is the product solving and how is that benefiting you?
Sprinklr uses a single window for all our different teams, this helps us save time collarabating with other teams, this saves us time.
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