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Sprinklr Review
What do you like best about the product?
It simplifies data collection, making it easier to gather and organize social media insights from multiple channels in one place.
The dashboards and analytics offer comprehensive performance metrics and real-time monitoring, allowing teams to track results effectively.
Automation tools help reduce manual work by streamlining routine tasks such as social listening, reporting, and handling common queries.
The dashboards and analytics offer comprehensive performance metrics and real-time monitoring, allowing teams to track results effectively.
Automation tools help reduce manual work by streamlining routine tasks such as social listening, reporting, and handling common queries.
What do you dislike about the product?
The platform is quite complex and overwhelming for new users due to its extensive range of features and settings.
What problems is the product solving and how is that benefiting you?
Assigns, tracks, and escalates cases within teams, ensuring nothing falls through the cracks.
Supports proper case resolution and easy collaboration—especially useful for customer service, marketing, and analytics teams.
Social listening tools identify potential issues early, enabling proactive responses before challenges escalate.
Helps manage brand reputation and swiftly address negative feedback.
Supports proper case resolution and easy collaboration—especially useful for customer service, marketing, and analytics teams.
Social listening tools identify potential issues early, enabling proactive responses before challenges escalate.
Helps manage brand reputation and swiftly address negative feedback.
Excellet tool to handle social media handles at one place.
What do you like best about the product?
The best in place to club all the messages from different social handles, all at one place. This helps work efficiently and keep things organised as a Online Reputation Manager.
What do you dislike about the product?
Sometimes it takes time to fetch keywords and create new cases, affecting our FRT.
What problems is the product solving and how is that benefiting you?
The ability to a users' all prev messages in once place, even years back, making sure you don't miss anything. It gives a clear idea of the user, showing the profile history. No need to switch between channels, everything at one place. Also, the interface is just amazing. I love it.
Helps manage customer interactions at scale with ease
What do you like best about the product?
The unified dashboard is a huge plus—it lets us monitor multiple platforms, assign tickets efficiently, and maintain SLAs. The tagging and filtering capabilities are also extremely helpful for tracking sentiment and categorizing feedback. It has helped streamline our social engagement and response processes across teams.
What do you dislike about the product?
At times, the UI can feel a little overwhelming, especially for new users. Some features like ticket reassignment or status filters can be unintuitive or require extra clicks. Also, real-time updates can lag occasionally, especially when handling high-volume inflow.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage high-volume customer interactions across platforms in one place. It’s solved the problem of scattered responses and delayed resolutions by offering a unified ticketing and engagement system. The ability to track escalations, monitor response quality, and tag trends has directly improved our resolution times and customer satisfaction.
Powerful, All-in-One Platform for Social Customer Service Management
What do you like best about the product?
Sprinklr Service gives us a unified workspace to track and resolve customer queries across all social channels. I love how its automation, like AI case routing, sentiment analysis, and quick replies..saves time and boosts efficiency. Plus, the CRM integrations and reporting dashboards make it easy to monitor team performance and customer satisfaction. It’s helped us deliver faster, more consistent, and scalable support.
What do you dislike about the product?
The interface is feature-packed but not always intuitive, so onboarding takes time. Setting up automation rules or workflows often requires technical support, and even small configuration changes can feel complex. We’ve also experienced occasional delays in social data syncs, which can slow down real-time customer escalations. Lastly, the licensing and pricing model can be expensive for smaller teams.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us handle a high volume of social media messages and escalations without dropping the ball. Before, we were jumping between platforms, which led to slow replies and some messages slipping through the cracks. Now, everything’s in one place, we can easily track conversations, assign urgent cases, and respond faster. The automation features take a lot of manual work off our plate, and the reporting tools help us understand how we’re doing and how customers feel.
Good tool to use
What do you like best about the product?
It’s easy to track, manage, and respond to customer queries all in one place.
What do you dislike about the product?
Sometimes it’s slow and complex to navigate, and a few tasks feel repetitive.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps manage large volumes of customer queries in one place, making it easier to track, respond, and resolve issues efficiently, which improves response time and customer satisfaction.
efficient and user friendly platform
What do you like best about the product?
its easy to use and helps manage all channels in once place
What do you dislike about the product?
the platform can be slow at times and takes time loan
What problems is the product solving and how is that benefiting you?
it centralizes customer massage and improves response time
Sprinklr is a very advanced and user friendly system
What do you like best about the product?
i like the easy dash reporting and the very transparent agent monitoring
What do you dislike about the product?
sprinklr comes in with a lot of bugs which sometimes makes it inconvenient to use
What problems is the product solving and how is that benefiting you?
we have introuduced chat bot and it has helped us in reducing the human job
specially for obtaining addresses for deliveries and tracking shipments
specially for obtaining addresses for deliveries and tracking shipments
Excellent
What do you like best about the product?
Very helpful in data analysis, data visualization etc.
What do you dislike about the product?
The interface can be overwhelming for new users, especially with its complex navigation and numerous modules.
What problems is the product solving and how is that benefiting you?
helping our social team efficiently manage and respond to high volumes of customer queries across multiple social media platforms in one unified dashboard. It streamlines issue tracking, assigns tickets, and ensures timely resolutions with proper tagging and categorization. This not only improves team productivity but also enhances customer experience by reducing response times, maintaining conversation history, and ensuring no customer query goes unanswered.
Sprinklr service
What do you like best about the product?
What I like best about Sprinklr Service is its unified platform. It brings together customer interactions from multiple channels—social media, email, chat, and more—into one place, which makes responding quickly and consistently much easier. The automation and AI-powered suggestions also help boost productivity and ensure accurate responses, especially when managing a high volume of tickets. Plus, the reporting and analytics tools give great insights into team performance and customer satisfaction
What do you dislike about the product?
“While Sprinklr Service offers a robust and unified platform, there are times when the interface can feel a bit overwhelming, especially for new users. Some actions take a few more clicks than expected, and the system can occasionally lag when handling a large volume of cases. However, with time and proper training, these issues become manageable, and the overall functionality still outweighs the drawbacks
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps solve the challenge of managing customer interactions across multiple channels by consolidating them into one unified platform. This streamlines workflows, reduces response time, and ensures consistency in communication. For me, it means I can handle a higher volume of customer queries more efficiently, with better tracking and automation, ultimately improving customer satisfaction and making my day-to-day work much more organized.
Has potential to be great
What do you like best about the product?
Customizable modules
Filter views
Scheduling
DAM
We can host many accounts
Customizable dashboards with external links - making it easy for stakeholder management
Filter views
Scheduling
DAM
We can host many accounts
Customizable dashboards with external links - making it easy for stakeholder management
What do you dislike about the product?
You cannot see the editorial calendar view well enough when scheduling unless you minimize the publishing window.
It is not an easy platform to learn as the UX is not intuitive, in turn it takes a lot of time to learn
Varying issues with modules saving incorrectly
Customer support: New features in the platform are not articulated well enough upon launch, there have been several instances of us finding a new feature ourselves prior to being told about it.
Every time I try to use it via mobile, a pop up comes up about ranking the platform that is unclickable - which causes me to have to close out every time.
It is not an easy platform to learn as the UX is not intuitive, in turn it takes a lot of time to learn
Varying issues with modules saving incorrectly
Customer support: New features in the platform are not articulated well enough upon launch, there have been several instances of us finding a new feature ourselves prior to being told about it.
Every time I try to use it via mobile, a pop up comes up about ranking the platform that is unclickable - which causes me to have to close out every time.
What problems is the product solving and how is that benefiting you?
Stakeholder clarity around content going live for their respective practice.
Global teams with one view.
Social media team data analysis + content performance.
Global teams with one view.
Social media team data analysis + content performance.
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