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1,870 reviews
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    Ron U.

Last Pass Review

  • April 24, 2025
  • Review provided by G2

What do you like best about the product?
Ease of use and overall security ability
What do you dislike about the product?
They were hacked, but assuming all of this has been remedied.
What problems is the product solving and how is that benefiting you?
Having to keep track of passwords and protection against spoofing websites/emails.


    Philippe R.

My experience has been good until I had questions about billing.

  • April 24, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to use and has been mostly reliable.
What do you dislike about the product?
I have been using Lastpass for several years. Other than billing, it has been smooth. HOWEVER, this year, we reduced our staff. I received notice that our annual bill was upcoming. I knew we had too many licences, but finding that information in the Vault or Admin panel is not clear. So I opened a ticket in the support site - a different site than the vault, why does it need a different site? - The response time was TERRIBLE. It took them a full TWO WEEKS to respond to my last question. Coincidentally, I had a technical issue. They responded to that one the same day. Clearly, they are under staffing the billing support. This is unacceptable and leads me to believe they do so in pursuit of profit. It's unfortunate, otherwise I would have rated them a 9 as the platform is easy to use. But the way they treat their customers on billing question is appalling and shows contempt for us. If this was my company I would fire the person responsible. If the CEO is aware of this, the clearly he or she doesn't care.
What problems is the product solving and how is that benefiting you?
It's easy to manage passwords


    Program Development

Security for passwords for all apps

  • April 23, 2025
  • Review provided by G2

What do you like best about the product?
Last pass not only generates safe passwords, it allows you to change them at anytime and has a facial recognition feature that allows you to not use the same user if on multiple apps
What do you dislike about the product?
Took me a week or so to figure it out and you must know your master pass password at inconvenient times, like when I screw up and need to reset the master pass password to get to your other passwords. As a senior citizen it can be difficult to set a really secure password and remember it when you don’t use it for an extended period of time.
What problems is the product solving and how is that benefiting you?
It remembers log ins and passwords and allows facial recognition to assist me in being more secure in my use.


    Don M.

LastPass Cyrpto's

  • April 20, 2025
  • Review provided by G2

What do you like best about the product?
I like the LastPass Dashboard with side panel view and the quick write in category for item listing. I also like the 2FA security key option, other password programs don't offer these options.
What do you dislike about the product?
I would like to see LastPass develop a crypto wallet option for each of the most popular crypto's like BTC-XRP-XLM-DOGE-ETH and SHIBA-INU...If LastPass wants to control their password market then a crypto wallet option with the best security will do it for them.
What problems is the product solving and how is that benefiting you?
LastPass benefits me in that all I have to do is enter the info and passwords and I don't need to worry about remembering where I stored my info, it's stored in LastPass when I need it.


    Financial Services

Excellent Password Manager for personal and business use

  • April 18, 2025
  • Review provided by G2

What do you like best about the product?
I use the LastPass everyday of my life. Easy way of generating and storing passwords for me and my family. Product is so easy to use so that all in my family can use it and it is easy to share across. I use it for my business passwords and credit cards as well. Software works for my PC and mobile phone.
Implementation and integration is as easy as downloading extension for browser and for mobile just downloading the app. Mobile software accepts fingerprint login which speeds up login.
My belief in their product is well deserved as I have been using it safely for many years and have been buying a family subscription each year. Best of all is that l have only one password(passphrase) to pass on if anything happens to me.
What do you dislike about the product?
Possible security risk in that if anyone finds out what my Master password is they will have access to everything. However that onus lies on me, the risk would have been just as great if I was not using Lastpass. I understand there were breaches before, but the thieves on were able to farm emails.
PC logins can be a bit of a slog as you have to login, then email verify, login again and then authenticate on mobile app, but is alleviated with trust for 30 days option.
What problems is the product solving and how is that benefiting you?
Providing me random secure passwords for sites that are not all the same.
I don't have to remember these and use the management software to have me login.
It also stores notes and credit card details that can be auto filled.
Sharing specific passwords to family members.
One password/passphrase to remember and pass on after death.


    Staffing and Recruiting

LastPass is terrible software

  • April 15, 2025
  • Review provided by G2

What do you like best about the product?
When it manages to not fail on the most basic services.
What do you dislike about the product?
Everything is a downside. Bad ui design through the service. Makes me sign up *multiple* times for a single login. Terribly unintuitive ui to find and create new passwords. Terrible ui concept where you need to refresh the page in order to use it. For my use case I have to open a separate tab and have it blank just so I can use the browser extension.

If it manages to not make me log in a literal nine times in a day, then I'm happy. Horrible. I've had times where I log in and it simply takes me back to the screen to login after I've validated myself on the phone app.

Writing passwords down on stickies and typing out safely randomized passwords would be less work by a large amount. I've never like a piece of software less.
What problems is the product solving and how is that benefiting you?
Well, I need a password manager. Is it benefitting me? no.


    cameron p.

Workable but UI is difficult

  • April 10, 2025
  • Review provided by G2

What do you like best about the product?
It is a secure place to store passwords and has integrations like browser extensions.
What do you dislike about the product?
The UI is not great, it is very difficult to find what you need to edit, mostly around the user management and access.
What problems is the product solving and how is that benefiting you?
Lastpass solves the problem of securely saving passwords and other sensitive information for company team use.


    Banking

Extensive feature set and reliable, marred by bugs and performance issues with workarounds

  • April 10, 2025
  • Review provided by G2

What do you like best about the product?
LastPass is extremely helpful for safeguarding secrets and coordinating shared accounts across our small business IT department. The vault search features are extensive and reliable. The Edge extension in particular has worked on every site thrown at it. The history feature prevents losing credentials from mistakes. Being able to share between employees in our department has been a massive boon. We use this constantly every day. Setup and implementation was trivial as well.
What do you dislike about the product?
3 major bugs/issues are present. Going by support forum posts the issues have been reported many times by many users over the years and are still not resolved.

While they all have workarounds, the delay they impose could be problematic in time-sensitive situations, especially when experiencing them for the first time.

The vault takes a VERY long time to load if you have many entries. Adding a new entry also takes a very long time from clicking the "Plus" button to when the window appears. This can be mostly bypassed by searching within the extension dropdown itself and opening the entry you need directly.

Sometimes the clipboard integration of the extension completely breaks. This can be fixed by toggling the extension being active in private windows on/off. This persists through reboots and affects non-private windows even if you never use private windows.

Sometimes the extension logs you out for no reason. The login screen loop-refreshes every 10 seconds or so and takes 2 minutes to load again before you can try again. This state can also trigger an account lockout which requires you to wait 30 minutes or contact an admin in your organization. Sometimes the login screen loop can be resolved by restarting the browser, sometimes not.
What problems is the product solving and how is that benefiting you?
Credential security for hundreds of devices and sites. Coordinating shared accounts for various departments. Secure shared notes on infrastructure.


    Erich W.

Easy to use secure password consolidation tool

  • April 08, 2025
  • Review provided by G2

What do you like best about the product?
LastPass is an easy to use platform to consolidate all my passwords and site logins. I like that it is secure with 2-factor authentication and that I can use Last Pass across browsers and computers. I also appreciate that I can separate corporate and private passwords but still operate seamlessly across both sets of credentials.
What do you dislike about the product?
Setting up the browser extension can feel like an extra step, especially when I work/live across multiple computers. Corporate constraints from some of my clients can limit my use of LastPass on other systems and as I become more reliant on LastPass I remember fewer passwords which can make operating on systems external to my LastPass environment harder.
What problems is the product solving and how is that benefiting you?
I use LastPass to securely consolidate site links and passwords for my corporate management and private web use. This makes it easy to start my corporate management tasks from one location (e.g., quarterly tax payments, invoicing in web-based systems, various reporting tasks) and means I don't have to store passwords physically or in a less secure manner.


    Trevor G.

Indispensible security and productivity tool

  • April 08, 2025
  • Review provided by G2

What do you like best about the product?
LastPass makes creating and storing secure passwords for all your sites across multiple devices easy. I have hundreds of passwords and this isn't easy to do otherwise. Using the business plan, I can share sensitive passwords with members of my team. The business plan also includes a free family plan.
What do you dislike about the product?
The admin section is clunky. Signing in on a new device can take a while but I suppose that is for the best.
What problems is the product solving and how is that benefiting you?
Storing and using a large number of secure passwords. Creating secure passwords. Sharing passwords selectively with my team. Generating 2FA codes.