What do you like best about the product?

Infor EAM is a fully-featured and mature asset management solution. Since it is configurable, its flexibility allows us to adjust more quickly to changing business priorities. The available dashboard and alert tools enable our Maintenance leadership to "manage by exception" which improves our reliability and directs our budget dollars where they're needed. The interface tools are robust and provide for both inbound and outbound integration activity near-real time resulting in seamless transitions to and from external business processes.

What do you dislike about the product?

The mobile application is not as mature, is not as fully-featured, and is not as configurable/flexible.

What problems is the product solving and how is that benefiting you?

Our first task for EAM was to help us better manage our MRO inventory. Our inventory value was growing but yet we didn't always have the parts we needed and had other parts collecting dust. By requiring a work order number at the time a part left the warehouse helped us to automatically establish a relationship between our stocked parts and the equipment where they're used. And by requiring a work order number when requisitioning direct material purchases helped us identify parts that we didn't stock and should have been. These along with periodic reviews of the usage and replenishment history helped us to establish more economical reorder quantities and reorder points. The result was an overall lower total inventory value made up of the parts we needed.

Our next task was to improve the traceability of our repairable spares. By designating these as assets in the system, issuing them to a work order related to the position in the equipment tree where it was installed, monitoring the core return, and generating a external repair requisition or internal repair work order for the core, provided the traceability we needed. This resulted in reduced "lost spares" thus lowering the cost of replacement and helped us measure the time each asset was in service.

Another solution worth noting is our Preventive Maintenance (PM) system used to meet our ISO requirements. We created PM schedules to perform periodic inspections of the equipment. The feedback from these inspections resulted in the creation of corrective work orders. The completion of the corrective work orders closed the maintenance loop which satisfied the ISO auditor's requirement.

What do you like best about the product?

Ease of navigation with the newest upgrades and purchase orders. Much easier to generate PO's than through Infor XA. Receiving PO's is a breeze.

What do you dislike about the product?

Can reports are about average in the information required.

What problems is the product solving and how is that benefiting you?

Project management puts everything in one place.

Recommendations to others considering the product:

Initial training was done onsite by Digital Thinker with several new users. Everyone trained came away with acceptable knowledge being that none of them ever worked with it. The latest upgrades offered a more user friendly environment by being able to switch between multiple tabs.

What do you like best about the product?

Ability to host calibration support, use task plans as revision controlled documents allowing for retirement of maintenance SOPs and ability to enforce 21CFR Part 11 electronic signature requirements.

What do you dislike about the product?

Availability of system support tools such as import and upload utilities along with availability of utility use procedures. Infor's cessation of supporting concurrent licensing to only supporting named user licenses..

What problems is the product solving and how is that benefiting you?

Reduction in maintenance SOPs, reduction of hard copy filing systems for calibration data.

Recommendations to others considering the product:

Dedicate resources to implementation.

What do you like best about the product?

Bentley University, located on 160 acres in Waltham, MA, comprises over 2,000,000 square feet across 54 buildings. The Facilities Management Department oversees the buildings and grounds with the goal of a well-maintained campus infrastructure and the highest quality service to its customers, notably the students, faculty, staff, and external clients. We have been an INFOR EAM user for over 14 years. This software has given us the ability to transform our Facilities operations.

Originally, this department was mired in manual processing across all maintenance functions. The work order process was laborious. There was no equipment identification and PM procedures did not exist. Managers would walk through buildings looking for problems and recorded them on a notepad. Facilities Management staff was receiving requests by phone, on a form, through an email, or on a note. The 25,000 work orders each year then required staff to perform the data entry step, which was regularly backlogged, as was the resulting work. Labor resources were being underutilized, not accountable and not being scheduled properly. In a nut shell, the department was highly inefficient.

Since EAM was installed the work order process has advanced into a self-service procedure. Customers now log directly into the work order system using their unique Bentley ID. The system provides the client’s name, location, phone, email, and cost center. The client simply selects the problem from a defined list, and types additional comments or details. The request automatically loads into INFOR EAM. No one has to key in the 25,000 work requests, reducing data entry staff dramatically. Clients can now view their work request status online, also reducing the call volume to Facilities.

Over the years, we have identified key assets, setting up PM’s and inspections on key components of an equipment. Checklists are also available for our technicians as they perform their PM tasks. Technicians are processing work orders on Ipads. Machine breakdowns have been reduced and emergency call-ins have gone down. We are now tracking our deferred maintenance and capital projects within the software. We even expanded into space planning using the Infor OpenCAD plugin. Now we are able to tie back our work orders and equipment to floor plans. OpenCAD also gives us insight to whether we are maximizing our space utilization capacity. The advanced reporting function in Infor allows us to customized various reports to track staff productivity and operational efficiency. We created our own reports to monitor time and costs spent on each work order which leads to better understanding of the true cost of serving our campus. Customized reports are written to specifically target various operational areas such as labor hours, department productivity, functions scheduling/close out, cleanable space. We use these reports to analyze cost allocation and appropriate staffing needs to address any inefficiencies in the process.

With the reduction in data entry and other noted tasks, the work has become more meaningful as productivity has soared. Professional pride and responsibility has risen as trades people directly enter information about their work, resulting in a 24% productivity increase. INFOR EAM has given our department the tool it needed to become more efficient and has helped use become national recognized among higher ed facilities management groups.

What do you dislike about the product?

Have not found anything that the software can't do.

What problems is the product solving and how is that benefiting you?

Facilities maintenance and operations.

Recommendations to others considering the product:

If you are looking for a Enterprise Asset System consider INFOR EAM.

What do you like best about the product?

Ease of login for multiple employee software

What do you dislike about the product?

It’s pretty straight forward so there’s no problem

What problems is the product solving and how is that benefiting you?

Easy log in to check your time sheets education and performance software

What do you like best about the product?

I like the ability to research and fine tune the search for work orders.

What do you dislike about the product?

I don't like that sometimes the interface can be slow especially with searching

What problems is the product solving and how is that benefiting you?

This is a great resource for tracking assets and also creating work orders for work projects.

What do you like best about the product?

Broad base of traceable data in a wide variety of activities and numberous employees.

What do you dislike about the product?

Very counterintuitive. Not user friendly. Rsther cunbersome on a wireless connection.

What problems is the product solving and how is that benefiting you?

Tracking activity

Recommendations to others considering the product:

I would explore all your options. If you don’t have a large number of employees, a simpler software package would probably serve you better.