
Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
124 reviews
from
External reviews are not included in the AWS star rating for the product.
Critical to customer insights
What do you like best about the product?
Alida has excellent account management and customer support, and the platform has all of the advanced features you'd want or need.
What do you dislike about the product?
When I think to a future state of surveys, I could imagine some sort of AI technology where it learns your business and recommends questions based on what type of survey you're trying to run.
What problems is the product solving and how is that benefiting you?
We want to learn what our customers want and answer business questions, and Alida helps us do just that.
Alida's platform has been a great help internally to get to know our players better
What do you like best about the product?
It's very intuitive, and gives the opportunity to get answers quickly and efficiently on any business problem
What do you dislike about the product?
Nothing really, we have enjoyed using Alida
What problems is the product solving and how is that benefiting you?
Helping the business come closer to our players. The time to run surveys/forums has reduced significantly.
Alida Very useful
What do you like best about the product?
I have been using Alida for over 8 years, at times for multiple clients It is user-friendly and flexible in how we are able to use it for both panel studies and "external" studies with other user groups and subscribers. The basic survey tool is easy to use.
What do you dislike about the product?
Alida's client feedback process is not the most transparent, and many requests seem to languish without getting addressed. In their quest for growth, I think they often ignore improving th ecore systems (surveys, IMO) in favor of other activities and platforms.
What problems is the product solving and how is that benefiting you?
To a large degree because ouf our ability to use it for external user stidues, Alida is a relatively cost-effective way to reach a small group of target consumers, and get regular product and industry feedback. It allows us to provide quick input to many departments, including production, ad sales and marketing.
Alida is an innovative, customer-focused company.
What do you like best about the product?
We’ve worked with Alida since 2016 and have been pleased with the innovation and growth of the company. They really listen to their customers to make their products and services the best they can be.
The SPARQ platform is easy to use.
Alida provides top notch customer service.
The SPARQ platform is easy to use.
Alida provides top notch customer service.
What do you dislike about the product?
The company's growth has led to multiple changes in customer success managers assigned to our account, but has stabilized in the past 2 years. The AI functionality for analyzing qualitative, open-ended questions needs to be launched. This type of analysis tool has been a request of mine for many years, and noted on Alida's roadmap as well, but isn't yet operational.
Data analytics in base SPARQ platform could be improved, particularly the ability to run reports by survey completion date.
Data analytics in base SPARQ platform could be improved, particularly the ability to run reports by survey completion date.
What problems is the product solving and how is that benefiting you?
We are gaining valuable insights from healthcare consumers and provider partners through use of Alida SPARQ and Power Surveys, which has enabled us to hear what our customers have to say and make changes and improvements where possible. The platform is also versitile in use for 'ad hoc' surveying, in addition to the Community we've established. It also allows us to gain insights relative quickly.
Recommendations to others considering the product:
Have a thorough understanding of what you want to use the tool for and how you want to report results and track findings to get the most out of it.
Extremely User Friendly
What do you like best about the product?
The platform is very easy to use, its so user friendly that you can get started exploring and building projects right away. If an issue does arise their customer support team is SO great! I have used both the chat support as well as calling into their hotline and both were seamless. They also have a lot of blog content that has tips and tricks as well as step by step instructions on how to implement activities.
What do you dislike about the product?
I enjoy a lot about the platform, but if I had to specify one thing I dislike it would be the training on the platform could have been more interactive, but they might have updated it since then.
What problems is the product solving and how is that benefiting you?
We use it as a way to talk to our customers and potential customers. Its a quick and easy way to get a read on business questions as they come up.
Recommendations to others considering the product:
We reviewed several platforms before deciding to implement this one and it has been a great tool from day 1. The team at Alida is always looking for ways they can improve the platform and regularly ask for feedback on features wed like to see. Its a great product and a great team.
Great tool with even better support
What do you like best about the product?
I think that the decision for a software tool depends heavily on your context. For us, Alida works very well. It gives us flexibility to work in multiple languages, provides cool dashboarding, and is a user-friendly and stable environment. But something you always need, independently from your context, is great support. And the Alida team is exactly that: Great support for our team, always pro-active, and we can really count on them!
What do you dislike about the product?
Not sure if you can call it 'dislike', but it would be even better if Alida had more possibilities outside of the panel software, for more general voice of the customer measurements. So that we can use it for everything related to CX.
What problems is the product solving and how is that benefiting you?
We use Alida as digital customer panels to get customer insights fast and scalable. It helps us to do the right things, based on insights.
Alida - Great link to your customers and fans
What do you like best about the product?
I've worked with many creative and smart individuals at Alida (formerly Vision Critical). Alida has consistently evolved and developed products to help companies with the resources needed to maintain feedback (and dialogue) with customers/fans.
What do you dislike about the product?
Their survey platform is always improving and the lack of some survey functionality before has been addressed. But pretty happy with the platform.
What problems is the product solving and how is that benefiting you?
We use Alida for a wide variety of business cases (engagement with content/products, feedback on new ideas, profiling, etc.)
Recommendations to others considering the product:
I have already twice spoken to two others that have considered working with Alida in the past. It is worth having a conversation with Alida to determine if they are a good fit for your organization and business needs. Recommended!
Fully-featured platform for Survey Creation and Processing
What do you like best about the product?
- I can create PQs to help me integrate internal data into the survey results, allow me to view historical data (from previous surveys).
- The module for creating surveys is easy to learn and get used to.
- The platform itself has so many features. A year into using it and I still sometimes get surprised by what it can do.
- VERY good support from Vision Critical counterparts! Our account managers and even the tech support team always respondents quickly and fully to our concerns. When there are features that are not yet available (especially in the creation of surveys), they even suggest workarounds.
- The module for creating surveys is easy to learn and get used to.
- The platform itself has so many features. A year into using it and I still sometimes get surprised by what it can do.
- VERY good support from Vision Critical counterparts! Our account managers and even the tech support team always respondents quickly and fully to our concerns. When there are features that are not yet available (especially in the creation of surveys), they even suggest workarounds.
What do you dislike about the product?
- Limited design options in creating invitations.
- Some PQ variables takes time to "refresh" in the back-end.
- NPS type survey displays only Promoter/Passive/Detractor in summary tables; would be useful to see the exact scores in the scale as well.
- Means/averages are not possible when my scale has titles (ex. 10-Very Satisfied). I have to extract Response-Level data and compute manually from there.
- Community data can get messy after a while. Needs tedious community management.. not the fault of the platform of course, but thinking if there's a way to help community managers with this.
- Some PQ variables takes time to "refresh" in the back-end.
- NPS type survey displays only Promoter/Passive/Detractor in summary tables; would be useful to see the exact scores in the scale as well.
- Means/averages are not possible when my scale has titles (ex. 10-Very Satisfied). I have to extract Response-Level data and compute manually from there.
- Community data can get messy after a while. Needs tedious community management.. not the fault of the platform of course, but thinking if there's a way to help community managers with this.
What problems is the product solving and how is that benefiting you?
Implementation of surveys, especially at this time with COVID-19, is very difficult on ground. Our VC platform has made insighting possible even when F2F interviews are on hold. Turnaround times are also much faster compared to F2F interviews.
Powerful survey tool for insighting
What do you like best about the product?
It's easy to set up surveys with their Sparq 3 platform. We can also run tables with several data cuts within the platform and generate shareable links for a quick view of running survey results. Customer success managers are very accommodating and responsive. However, subscription necessitates a dedicated insight community manager to organize the surveys, etc.
What do you dislike about the product?
Sometimes, Sparq 3 takes a long time to load, especially when running data tables with several data cuts and appended profiling variables. Experiencing log in issues at times, but the support team is just an e-mail away.
What problems is the product solving and how is that benefiting you?
Conducting multiple online surveys without worrying on cost; Means to get agile feedback/ insights from customers as you can quickly set up surveys.
Recommendations to others considering the product:
Have a dedicated insight community manager for organizing insighting activities/surveys, member engagement, collaboration with internal stakeholders, community expansion, etc.
Uncovering insights and shaping strategies
What do you like best about the product?
We love engaging with our brand influencers across all platforms and all brands. The Alida platform allows us to launch targeted activities to specific audiences and collect results quickly. Our research team is able to support multiple teams across all of our brands (including marketing, commercial, sales, product, UX), collecting valuable insights in just a few days, when needed. Having the commuities, with stored profile variables, gives us the ability to cut data and deepen understanding of a topic on hand, among many different subgroups. Having this personalized, cost-effective way to communicate with our audiences is an invaluable resource for us.
What do you dislike about the product?
While most of the reporting features are great, at the moment, we dislike having to create multiple email invites for each of our brands, depending on the activity. Although I am also aware, Alida takes the development of product features very seriously and is always working on finding solutions that fit customers' needs, with an extensive product update pipeline.
What problems is the product solving and how is that benefiting you?
From content development to exploring new trends, new verticals, to product testing, video testing and more, the Alida platform allows us to get insights quickly and seamlessly.
Recommendations to others considering the product:
While the platform requires a dedicated human resource - the insights collected can provide a important input on current customer behaviors, and help understand their needs.
showing 81 - 90