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Well-balanced qual and quant panel provider
What do you like best about the product?
Unlike other platforms, Alida's platform is almost all proprietary, so the integration between different parts like survey programming and reporting is seamless.
What do you dislike about the product?
I wish there were better qualitative options and analysis tools for open ends and a more engaging member hub experience.
What problems is the product solving and how is that benefiting you?
We're able to field longitudinal studies to track trends over time and gain instant feedback on new products & possible expansions. It's much more cost-effective and demographic data-rich to use Alida's panels than a traditional outsourced panel.
Attentive service & great tool for dialoguing with our consumers
What do you like best about the product?
Appreciate our partnership with Jason, our Sr. Customer Success Manager. Since he joined Alida, he's worked with our team to structure new strategies for us to improve recruitment strategies and engagement activities.
What do you dislike about the product?
Wish the tool was a little more sophisticated when it comes to in-survey skip logic and data filtering. I imagine the team will continue to improve the text analysis side of the tool.
What problems is the product solving and how is that benefiting you?
We utilize Alida to manage our customer panel end-to-end. Since onboarding this tool, we've grown our customer panel from zero to 3,400+ engaged individuals. We go to our panel to get candid feedback on the features and benefits of our service lines compared to competitors.
Recommendations to others considering the product:
Great tool to help you create, manage, and speak to a group of constituents for any number of reasons. We use Alida to talk to engage our patients. With Alida, we learn what matters to patients and uncover ways to further meet their needs across our service lines.
Easy platform, great customer service
What do you like best about the product?
Alida is easy to navigate and use. The customer service is excellent, and provide examples based on your organization's goals.
What do you dislike about the product?
I would love to see Alida advance their data analysis section in the tool, specifically with chart options to compare segments based on profiles.
What problems is the product solving and how is that benefiting you?
We're building our community panel through recruitment to improve alignment between our Alida community and patient populations.
Not resting on their laurels
What do you like best about the product?
Established community provider, yet they are continuing to innovate
What do you dislike about the product?
Anything I have previously disliked has been something they've worked on improving, can't ask for more.
What problems is the product solving and how is that benefiting you?
Uncovering how young people are navigating our world, and working with them to build a better one.
All your data sources, in one
What do you like best about the product?
Alida reconfigured as a new business for the past year and they have now established themselves as the best Online surveying and community-building tool out there. Their tools are easy to use, their executives and Points of Contact are experts in their field, and they go out of their way to provide timely and professional support, focused on doing what's best for you. On the field, the tool is attractive and delivers actionable data faster than others, and their deliverables are attractive and easy to share.
What do you dislike about the product?
On the dislikes, at this moment in time is hard to pinpoint something we dislike from Alida. For the past year, they have been working with us in generating unique and personalized solutions, and we have just closed a deal that felt like a win-win for everybody.
What problems is the product solving and how is that benefiting you?
We are using Alida to accelerate our transformation into a technology-based Marketing Consulting Firm, as well as join all of our data sources into their product. The main benefit was that we could do all the work in our native language and use the info we've spent years gathering to get a running start.
Good service with some improvement needed.
What do you like best about the product?
The staff are extremely helpful when needed.
What do you dislike about the product?
Uploading samples can take a lot of time, especially with 1000+ recipients.
What problems is the product solving and how is that benefiting you?
N/A
I've enjoyed my experience on Alida. The functionality of the platform is terrific.
What do you like best about the product?
The reporting feature is the best part..
What do you dislike about the product?
We can't add outside sources to Alida...
What problems is the product solving and how is that benefiting you?
We are efficiently sending surveys to our customers.
Intuitive
What do you like best about the product?
Using the platform is very intuitive. If there is any issues I have found it easy to get in touch with the Alida team, but because of the ease of use I rarely need to get in touch.
What do you dislike about the product?
When creating the survey the dragging is sensitive which can delay the survey process slightly.
What problems is the product solving and how is that benefiting you?
Through measuring NPS we are able to continuously assess different areas of the business and solve problems. This has benefited us to target areas that require improvement.
Useful with issues
What do you like best about the product?
informative insights and member community
What do you dislike about the product?
Customer success refuses to assist customers, constant system updates with little to no support to adapt
What problems is the product solving and how is that benefiting you?
Garnering viewer opinions around advertising
Recommendations to others considering the product:
More minor upgrades, more fine-tuning what they already have
Highly recommend
What do you like best about the product?
Alida is incredibly user-friendly, which makes everything else about it easier - designing surveys, introing new team members to the tool, manipulating and analyzing data, etc.
What do you dislike about the product?
The only thing I'd say I "dislike" about the tool are some limitations to programming capabilities (e.g. having respondents submit photos or videos)
What problems is the product solving and how is that benefiting you?
Gathering audience insights for our company and brand partners
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