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Hosting Platform for our Company's Customer Insights Panel
What do you like best about the product?
Survey functionality, expansive capabilities, self-serve platform
What do you dislike about the product?
Sometimes things can break and it can be hard to get resolve. It is truly self-serve in this respect
What problems is the product solving and how is that benefiting you?
They are currently working on streamlining/ updating their dashboards which will benefit us when it comes to quick deliverables/presentation to our clients
Customer service is pretty quick and can always get a hold of someone.
What do you like best about the product?
The best part is being able to get updates on the latest trends and updates from Alida, and being included in monthly meetups. The community is pretty engaging.
What do you dislike about the product?
I wish that it was more clear who to reach out to in order to get help in different situations. I've found it tricky sometimes to get technical support when there is a time sensitive issue.
What problems is the product solving and how is that benefiting you?
Alida is helping us track a unique community of patients in order to get their insights to improve our communications. It has surpassed PFAC in a lot of ways in how we can generate a lot of client feedback quickly.
Alida has been a great partner in the development of our organization's first research community
What do you like best about the product?
Alida have been great account managers, filling us in on best practices for keeping engagement in our community high.
What do you dislike about the product?
A noteworthy downside is that the Alida platform does not include a free, easy incentive distribution mechanism.
What problems is the product solving and how is that benefiting you?
Alida has made conducting research significantly faster, allowing us to inform business decisions with quick-turn research.
Great place for communities
What do you like best about the product?
Best: User interface and ease of use for any nontechnical person
Ability to have communities in different country and collect feedback, interacting with members of community through hub
Ability to have communities in different country and collect feedback, interacting with members of community through hub
What do you dislike about the product?
Improve: Some features that we need with programming are missing, like customizing the width of Grid, Bi-polar question type missing etc.,
In the Analytics feature, we would like to see an option to combine different studies and download them in Excel/csv
In the Analytics feature, we would like to see an option to combine different studies and download them in Excel/csv
What problems is the product solving and how is that benefiting you?
It helps us understand consumers' preferences for our products.
Heatmaps help us to understand what features of our product consumers like the most.
It shows demand for a product that can be launched into the market
Heatmaps help us to understand what features of our product consumers like the most.
It shows demand for a product that can be launched into the market
Easy to use Panel platform for customer insights
What do you like best about the product?
I really like how easy it is to program the surveys and make changes in real-time that are automatically updated with external links. I use external links with stakeholders and it is nice to not have to send them new links each time changes are made.
What do you dislike about the product?
I think the text analysis section of the survey reporting could be updated to automatically sort/code topics and sentiments more easily. We use another platform (Canvs) to code the open-end responses because they have a more robust AI for analysis of the open-ends, but it would be nice to do it all in one place under the Alida platform.
What problems is the product solving and how is that benefiting you?
They help us to leverage a panel of players to determine what concepts, campaigns, and other general factors affect their playing behavior when it comes to our products. We use those insights to provide products and services that players want most.
The community itself has proven very useful and could be excellent with a few tweaks
What do you like best about the product?
Simple to use report function, survey invites and the hub has some handy features
What do you dislike about the product?
Very annoying drag and drop function when scripting surveys - doesn't seem to work properly when adding in survey logic, it just flips around and ends up being added to the bottom.
What problems is the product solving and how is that benefiting you?
Quick turnaround surveys to serve a wide range of stakeholders
Smooth, versatile & user-friendly platform.
What do you like best about the product?
1. Having your community and your surveys/focus groups hosted on one platform lets you do so much with the data you have.
2. Progressive profiling enables targeted and efficient surveying with higher-than-your-average-CRM- reponse-rate.
3. Very engaged customer success and technical support teams. Promptly available, friendly & know their stuff!
2. Progressive profiling enables targeted and efficient surveying with higher-than-your-average-CRM- reponse-rate.
3. Very engaged customer success and technical support teams. Promptly available, friendly & know their stuff!
What do you dislike about the product?
1. Some technical issues with the website can occasionally interrupt an otherwise smooth experience.
2. Not being able to immediately get notifications of customers posts and emails.
2. Not being able to immediately get notifications of customers posts and emails.
What problems is the product solving and how is that benefiting you?
Hosting all our research in-house is creating huge savings.
An excellent research platform
What do you like best about the product?
Alida's platform has facilitated the growth of our online community, allowing us to become more customers focussed.
What do you dislike about the product?
It would be beneficial if the online qual elements were slightly improved as we've not been able to make too much use of things like forums.
What problems is the product solving and how is that benefiting you?
Alida allows us to conduct fast market research and meet tight deadlines around the business.
Seamless and User Friendly
What do you like best about the product?
You're able to grab insights across multiple perspectives, which can help cater to more than one voice - instead of only having one group of data to go off of.
What do you dislike about the product?
There is a minor learning curve using the software, though once you're able to play around with it long enough you're able to do so much.
What problems is the product solving and how is that benefiting you?
Helping us lead with the customer in mind, instead of doing the guesswork - we have real genuine data to use.
Easy to you, Well maintained and with lot of features
What do you like best about the product?
User Interface, Ease of use, variety of features
What do you dislike about the product?
The survey builder can be updated with more features.
Also, there should be functionality to download the newsletter report
Also, there should be functionality to download the newsletter report
What problems is the product solving and how is that benefiting you?
It allows to easily manage the websites and ease of uploading and managing the contents
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