Alida Research Platform
AlidaReviews from AWS customer
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Alida - The Perfect Partner
What do you like best about the product?
I like that they pay attention to the smaller customer and that they understand that relationships are central to forming a good partnership. They didn't just sell us a product and then disappeared. They are with me as much today as they were at inception, possibly even more.
What do you dislike about the product?
I have a platform that I can see has lots of capabilities but I don't think Alida always talks about the things you can get, that you don't currently have. We should always be made aware of what's out there and what we could do with those tools.
What problems is the product solving and how is that benefiting you?
Assisting with our Otter Voice community and helping us get the surveys out on time, with relevant content, constructed in ways to get actionable feedback from the customer. We are expanding our solution with them to include 5 embedded touchpoints and also working on a CSAT transactional survey with them. They are helping us grow our in our CX roles and helping us understand the customer journey.
Cost Competitive Solution - User Friendly Platform
What do you like best about the product?
My favorite thing about the platform is that it is very easy to program and test surveys with a good variety of question types, survey logic, and page elements.
The Premier Community Management service has reinivorgated our community to optimize customer experiences with the platform while collaborating with Alida team members.
The Premier Community Management service has reinivorgated our community to optimize customer experiences with the platform while collaborating with Alida team members.
What do you dislike about the product?
The look and feel of the survey designs could be improved somewhat. I do not always find every question type fits nicely on one page, which can create an awkward survey experience for survey takers.
What problems is the product solving and how is that benefiting you?
Alida creates a platform for us to create an online community of customers we can regularly engage with to improve product improvements and change.
Alida is a great tool!
What do you like best about the product?
I like that we can quickly get feedback from our actual customers which is really important to ensure we are hitting the mark as we develop products.
What do you dislike about the product?
I would like to see more usability testing options.
What problems is the product solving and how is that benefiting you?
It is taking the work out of recruiting customers and it makes our job easier and quicker.
Great Support and Functionality
What do you like best about the product?
Passed a very stringent legal review in a difficult category . The speed that you can answer questions with the panel is terrific. Customer success support is unparallellled. Always showing me new ways to use the platform and integrate with other tools in our tech stack.
What do you dislike about the product?
It is not Alida's fault but we are a low resourced department and we've had trouble recruiting a full panel.
What problems is the product solving and how is that benefiting you?
Marketing messaging, experience enhancement and new products
Fantastic partnership, user friendly insight tools
What do you like best about the product?
Alida helps us "accomplish more with less". We're all faced with budget limitations and economic headwinds. We've been able to continue to serve the needs of our business with customer insights for product development and innovation with our Alida tools and one person managing them. Saves time and money over sourcing external firms for one-off projects, and helps us be client focused in how we build and prioritize.
What do you dislike about the product?
We tend to be up-sold with every new cabability and innovation. This makes sense to a certain extent, and shows how they are continuing to evolve their tools which is something you want from a technology partner. But it would be nice to not have to keep going back to finance every year for more and more $
What problems is the product solving and how is that benefiting you?
Client insights, usability research, voice of the customer surveys, client advisory boards, etc.
Alida is a great partner
What do you like best about the product?
I have enjoyed that Alida is here to help me, we have weekly meetings that add value and help me to build and engage my community. The platform is very user friendly. Any time that I have needed techniacl support, the team is prompt in their response and very helpful.
What do you dislike about the product?
Nothing that I can think of. All interactions have been succesful and I don't have any opportunities.
What problems is the product solving and how is that benefiting you?
Alida is helping provide a survey platform that allows us to get near realtime VOC feedback that we use to make changes on certain prodcuts.
Does what you need it to do
What do you like best about the product?
Alida makes it super easy to have quick touchpoints with our customers. It's so simple to program and send out a survey using Alida and managing the platform is incredibly easy.
What do you dislike about the product?
While I feel that Alida is great for producing simple surveys, it is not a great platform for more complex programming. In order to do things such as equal distribution templates, you need to use Power Surveys and many Alida support technicians are not trained well on this platform.
What problems is the product solving and how is that benefiting you?
Alida help us connect with customers in quick, informal touchpoints. We are able to ask more about what brands they want at our company, what's currently on their mind, and how we can improve our assortment.
Incredible team, great platform
What do you like best about the product?
It's a combination of the entire team; from my sales person to the implementation team, to the technical experts and our day-to-day service lead, to the Alida platform itself. Everyone has been helpful, proactive, knowledgeable, eager to jump in, and friendly. The platform is easy to use and has numerous capabilities. It seems like whenever I ask whether it has XYZ capability, the answer is yes. If not, the team works with us to achieve our goal.
What do you dislike about the product?
There has been nothing that I have been disappointed with - it's all been positive.
What problems is the product solving and how is that benefiting you?
Custom research that we cannot get elsewhere and housing everything in one platform for cross-referencing and ease-of-use. We are not a national brand so it can be difficult to get local and regional information on our customers and our category. With Alida, we are able to ask whatever questions we want to various regions in the US that we cannot find anywhere else.
Unmatched Tools and Expert Support with Alida
What do you like best about the product?
I truly appreciate the unmatched suite of tools that Alida offers, which provides comprehensive capabilities for executing research much faster and cheaper than traditional methods. The ease of using these tools, such as the online surveys and forum discussion guide, is incredibly beneficial for gaining quality feedback easily. The integration with APIs like Discuss IO further enhances its usability, allowing hosting of virtual focus groups seamlessly. Additionally, I have a great admiration for the team at Alida, whom I consider best in class for their expertise and exceptional support. Their knowledge and readiness to solve issues greatly contribute to a smooth experience. Overall, the simplicity of the platform reflects the thoroughness and thoughtfulness put into creating an efficient user experience, making it a standout in its field. I would rate Alida a nine out of ten for recommending it to others due to its robust features and effective results.
What do you dislike about the product?
I find that Alida is designed for individuals who have no experience conducting research themselves, which can be very point-and-click. This simplicity sometimes becomes a limitation, restricting more advanced users who may need more flexibility or depth in the tool's capabilities. However, the customer support team is always available to work through any road blocks that pop-up.
What problems is the product solving and how is that benefiting you?
We can execute research faster and cheaper than traditional methods, enhancing our efficiency and reducing costs.
An easy, helpful, and resourceful experience that has brought a lot of impact
What do you like best about the product?
I enjoy that using Alida is for the most part user friendly and makes survey development easier. I think the community aspect is great and allows our brand to connect and bring value to our customers.
What do you dislike about the product?
I know this is in the works but I would love to see that simplicity and ease brought over to data visualization. It would be great to visualize trending data specifically and the ability to include weighting that is already in survey reports.
What problems is the product solving and how is that benefiting you?
Alida helps us to develop and field multiple studies in a short time frame while making data analysis easier for us through reports. This helps with the speed of our output and keeps all of that work in a centralized place.
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