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Simple but Robust tool
What do you like best about the product?
The tool is quite simple in use yet effective for working on the surveys and creating visually appealing reports for analysis.
The GUI is very user friendly and easy to understand.
The training videos are also very informative, which a new user can review and learn by their own without getting any exclusive training.
The GUI is very user friendly and easy to understand.
The training videos are also very informative, which a new user can review and learn by their own without getting any exclusive training.
What do you dislike about the product?
1. There are couple of setups which are not feasible in Alida to create which we usually receive in our surveys, like if we need to create an open end question along with a checkbox single option question (I.e. Don't know) in such a way to make both of these mutually exclusive. This is not looking feasible.
2. In Alida it is not looking feasible to enable one of their powerful feature of adding scripting in the questions for every user. I would suggest that a company admin should have authority to enable that powerful feature of some of their users if needed. If they enable this feature then it will ne more easy to customize the questions more effectively.
2. In Alida it is not looking feasible to enable one of their powerful feature of adding scripting in the questions for every user. I would suggest that a company admin should have authority to enable that powerful feature of some of their users if needed. If they enable this feature then it will ne more easy to customize the questions more effectively.
What problems is the product solving and how is that benefiting you?
Able to meet most of our survey Programming and Reporting needs.
Overall good experience
What do you like best about the product?
The platform is relatively easy to use. They are always adding new features. The Account - Customer success manageers are typically quite helpful.
What do you dislike about the product?
Customer success manageers dont seem to stay long in the position. Every year or so, there is a new one and have to rebuild relationships. The analytics platform has lot of bugs from data not syncing correctly to constantly requiring you to save dashboard so that you dont lose work.
What problems is the product solving and how is that benefiting you?
Alida is helping us get customer feedback, satisfaction, and various other feedbackon on services we offer.
Comprehensive Profiling
What do you like best about the product?
The ability to build comprehensive profiles about respondents. The platform is intuitive to use. The tech support team is exceptional at providing a quick response that addresses the issue at hand - along with supporting documentation.
What do you dislike about the product?
Infrequently, Tech support is not readily available. You must leave a message and they'll call back.
What problems is the product solving and how is that benefiting you?
Helping clients move consumer feedback in more decisions throughout the organization.
Great platform to engage our members for rapid-fire feedback on a variety of topics.
What do you like best about the product?
The platform is easy to use and offers a variety of features and functions. They proactively manage the 'heavy lift' of the community implementation process.
What do you dislike about the product?
Although Alida positively manages community support role transitions, these changes are made at least once a year or so.
What problems is the product solving and how is that benefiting you?
Platform allows us to engage members and obtain feedback by conducting A/B testing, concept/message testing, satisfaction surveys, product launch, and rebranding studies. Results and key insights, recommendations and detailed findings help inform the business and monthly community sharebacks let our members know how we have used the insights to help create change and/or innovate.
Great platform for hosting a research panel!
What do you like best about the product?
I love that I have quick and easy access to survey my customers. The survey tool is mostly easy to use and I'm able to export results quickly.
What do you dislike about the product?
The analysis tool is slow and finicky, so we often don't use it. Sometimes the programming drag and drop tool can also be a bit tricky.
What problems is the product solving and how is that benefiting you?
Getting customer feedback
Improving adequate product with tremendous support team
What do you like best about the product?
The level of support we receive is amazing. Love that I can connect with someone via phone, chat, or email and will get a reply well within 24 hours. I also have complete trust in our customer success team. Our bi-weekly meetings are productive and keep me properly informed. As a brand admin of Alida for my organization, I often need to create user accounts and provide assistance early on to those who may not be as familair with survey platforms. I find Alida to be somewhat user friendly with a simple userface that helps me guide new users.
What do you dislike about the product?
There was a lot of turnover early on. Once I got familiar with our support team, it felt like there would be an inevitable change. While the survey platform and community hubs are decent, there are plenty of missing capabilities that can be frustrating. While I appreciate they are willing to hear customers' ideas for innovating their platforms, I wish certain features were already set up.
What problems is the product solving and how is that benefiting you?
Alida allows my organization to recieve feedback from various internal and external audiences to help guide our business objectives and strategies. In my specific role as a research analyst, Alida provides me with the ability to offer expedited, low cost, and targeted research options for our marketing strategists. I rely heavily on their online communities and survey platform to meet the needs of our senior leaders.
Great tool to run surveys targeted to very specific set of participants
What do you like best about the product?
Easy to use, the UI is mostly intuitive. Survey building process is very easy. Allows you to test the email deployment before sengind out.
What do you dislike about the product?
Analysis tool and ways to view and work with the results data can be improved. For example, for stack ranking, it just spits out the results without weighting the responses so there is no easy way to understand that which item was ranked the highest. I cannot just take the report and use it, it needs expert knowledge to make sense out of it.
What problems is the product solving and how is that benefiting you?
Being able to quickly put together and deploy surveys and get answers at scale.
Alida - The Perfect Partner
What do you like best about the product?
I like that they pay attention to the smaller customer and that they understand that relationships are central to forming a good partnership. They didn't just sell us a product and then disappeared. They are with me as much today as they were at inception, possibly even more.
What do you dislike about the product?
I have a platform that I can see has lots of capabilities but I don't think Alida always talks about the things you can get, that you don't currently have. We should always be made aware of what's out there and what we could do with those tools.
What problems is the product solving and how is that benefiting you?
Assisting with our Otter Voice community and helping us get the surveys out on time, with relevant content, constructed in ways to get actionable feedback from the customer. We are expanding our solution with them to include 5 embedded touchpoints and also working on a CSAT transactional survey with them. They are helping us grow our in our CX roles and helping us understand the customer journey.
Cost Competitive Solution - User Friendly Platform
What do you like best about the product?
My favorite thing about the platform is that it is very easy to program and test surveys with a good variety of question types, survey logic, and page elements.
The Premier Community Management service has reinivorgated our community to optimize customer experiences with the platform while collaborating with Alida team members.
The Premier Community Management service has reinivorgated our community to optimize customer experiences with the platform while collaborating with Alida team members.
What do you dislike about the product?
The look and feel of the survey designs could be improved somewhat. I do not always find every question type fits nicely on one page, which can create an awkward survey experience for survey takers.
What problems is the product solving and how is that benefiting you?
Alida creates a platform for us to create an online community of customers we can regularly engage with to improve product improvements and change.
Alida is a great tool!
What do you like best about the product?
I like that we can quickly get feedback from our actual customers which is really important to ensure we are hitting the mark as we develop products.
What do you dislike about the product?
I would like to see more usability testing options.
What problems is the product solving and how is that benefiting you?
It is taking the work out of recruiting customers and it makes our job easier and quicker.
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