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Confusing due to the many learning curves involved.
What do you like best about the product?
I like that Alida provides transcripts with a keyword search feature, making it easy to find key insights and create highlight reels.
What do you dislike about the product?
I find Alida difficult to use due to frequent tech glitches, a complex interface, and a lack of integration with Outlook or other platforms.
What problems is the product solving and how is that benefiting you?
It allows for scheduling and videoing all in one platform.
Great plaform for gathering deep insgights
What do you like best about the product?
I've had the pleasure of using Alida for several projects, and I'm consistently impressed by its capabilities. Alida has become an invaluable tool in our quest to deliver actionable consumer insights to our clients.
What stands out most about Alida is its intuitive interface, robust reporting features, flexible community platform and advanced analytics. The real-time reporting dashboard allows us to quickly identify trends and share key findings with our clients.
What stands out most about Alida is its intuitive interface, robust reporting features, flexible community platform and advanced analytics. The real-time reporting dashboard allows us to quickly identify trends and share key findings with our clients.
What do you dislike about the product?
The licence fees can be a bit unaffordable for budget-tight clients
What problems is the product solving and how is that benefiting you?
Providing actionable insights in the quickest way possible
Great software
What do you like best about the product?
The different question types like Maxdiff
What do you dislike about the product?
I find that the randomization will only sometimes work
What problems is the product solving and how is that benefiting you?
connecting with our guest
Long time user
What do you like best about the product?
Easy to program and distribute surveys both to the recruited community as well as database customers.
What do you dislike about the product?
Lack of AI capabilities. Reporting tools / analytical capabilities are outdated.
What problems is the product solving and how is that benefiting you?
Survey capabilities
Simple platform but not entirely user friendly
What do you like best about the product?
Alida is an easily accessed tool and useful for daily needs for guest sentiment.
What do you dislike about the product?
You cannot preset rotational survey changes on the system, leading to difficulty in changing. For example, I am the only person in my team, I do not have anyone else to cover in my absence or day off in a 5/7 business so it can be challenging to change the rotations based on business planning.
I also find it non-user friendly in terms of extracting data and guest comments for an analysis purpose and involves using extra AI platforms.
My needs of the Alida platform is purely to extract data and understand themes, emotions and common problems in comments from guests, alongside NPS etc
I also find it non-user friendly in terms of extracting data and guest comments for an analysis purpose and involves using extra AI platforms.
My needs of the Alida platform is purely to extract data and understand themes, emotions and common problems in comments from guests, alongside NPS etc
What problems is the product solving and how is that benefiting you?
Alida allows us to rotate surveys based on different themes
Quant-heavy panel tool
What do you like best about the product?
The ability to send surveys to the panel is great and the back end reporting for those projects work well.
What do you dislike about the product?
It needs more work for moderating qualitatively. If a member comments on a post it's hard to go back and have a back and forth conversation because you can't find the original post. It's hard to create a community collaboration feeling
What problems is the product solving and how is that benefiting you?
We have ongoing surveys with members and previously were using a more qualitative focused tool. This allows us to manage reporting better.
Extremely valuable
What do you like best about the product?
The fact that we didn't just get a software suite and left to our own devices, but instead have a support team assigned to us has been invaluable. The community management aspect as been extremely helpful. And the software itself is extremely useful as well. Being able to create custom member groups, profile variables, etc. All very helpful. I also find the survey creation tool very usable.
What do you dislike about the product?
There isn't much focus on mobile testing features. If the mobile app allowed sharing their phone screen while in a call, we'd be able to use Alida for our full testing processe. As it stands, we use Alida to recruit for playtests, but then conduct the playtests through Microsoft Teams on their phone, allowing them to share their screen while in a call.
What problems is the product solving and how is that benefiting you?
Helps us recruit players for playtests, both locally and remote across North America. Keeps our members engaged, increasing their likelihood to respond to playtest recruitment surveys.
Alida product and service is fantastic
What do you like best about the product?
Alida has a great interface that it intuitive and easy to use and when I get stuck, my customer success manager is always wiling to jump in and help me, and teach me how to do it next time. I also love the support we get for communicating with our research group - the team at Alida make it so easy!
What do you dislike about the product?
Honestly, I've been really happy with the product and the services/support. If I had to pick something, I'd say, I wish it were less expensive, but we get the value out of it.
What problems is the product solving and how is that benefiting you?
Alida is helping us get closer to our customers.
Every business needs this!
What do you like best about the product?
There's so many benefits to having an Alida community but if I had to pick what I like best, it would be that I feel more connected to my customers. We have a community of power users who are super engaged and interested in our surveys and products. It is very easy to engage with them and get feedback that will help shape our product. Every business needs an Alida community so they can work backwards from their customers.
What do you dislike about the product?
There's no real downside about having an Alida community. There's so much you can do with your community and its set up so you can build upon the community as your business changes or evolves. Only downside was setup time. This is less of an Alida problem, and more of an internal challenge. But Alida was with us every step in the process and did all they could do to help us move implementation along. While onboarding was painful (and self-inflicted), the results were well worth it.
What problems is the product solving and how is that benefiting you?
We are trying to understand what our customers love about our product and get their feedback to help us improve upon existing features or help us shape our product roadmap. Direct feedback from our most active customers allows us to build the features our customers want most.
Alida community management has allowed us to scale our Research Ops quickly
What do you like best about the product?
The team's communication is always, always best in class. They are accessible quickly through any number of channels, always willing to jump in and assist, and able to think creatively to find a solution even to unique business issues. They are amazing at predicting our needs and consistently keep our community engaged and active.
The platform itself is easy to use and I find very intuitive. Making a survey and sending it out to just the right cohort is a snap. It's also easy to pull down responses and quickly turn those into insights, whether it be a survey I launched or a quick poll put together by our community management team.
The Analytics tab has been a great way to share metrics out to wider org stakeholders as well, easing our ability to show value to those not on the platform.
I am quite literally on the platform every day and have used other big names in the industry and have really enjoyed using Alida this year.
The platform itself is easy to use and I find very intuitive. Making a survey and sending it out to just the right cohort is a snap. It's also easy to pull down responses and quickly turn those into insights, whether it be a survey I launched or a quick poll put together by our community management team.
The Analytics tab has been a great way to share metrics out to wider org stakeholders as well, easing our ability to show value to those not on the platform.
I am quite literally on the platform every day and have used other big names in the industry and have really enjoyed using Alida this year.
What do you dislike about the product?
It would be helpful to have a bit more control over sending research insights off-platform, though I recognize the assocaited risks of this. And there are ways to mitigate those besides. Some of the survey building features can feel a bit redundant at times, such as always having to drag question type back from the main screen to the side panel instead of quickly adding a new question on the side panel itself.
Occasionally sales can be perceived as a bit pushy though this likely goes with the business territory.
Still, my team and I are very happy with the Alida experience and look forward to continuing this partnership in 2025.
Occasionally sales can be perceived as a bit pushy though this likely goes with the business territory.
Still, my team and I are very happy with the Alida experience and look forward to continuing this partnership in 2025.
What problems is the product solving and how is that benefiting you?
We had ongoing issues recruting and retaining niche research participants for our field of study. It's not enough to go get these people; you have to work to keep them engaged and in community. Alida continues to do that and has grown our community substantially in the last two quarters.
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