Merge
MergeReviews from AWS customer
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Using Merge’s Unified API to add 10 European-focused HRIS integrations within a week
What do you like best about the product?
We primarily serve European companies and so data security and data minimization are incredibly important to us. Since Merge complies with regional data security and privacy regulations like GDPR and offers features that let our customers pick and choose the data they want to sync (via Scopes), we’ve been able to provide HRIS integrations that exceed our customers’ security requirements.
What do you dislike about the product?
We'd always love more integrations, but the team is very responsive and open to adding them!
What problems is the product solving and how is that benefiting you?
Our customers use a very fragmented set of HRIS providers. Merge's standardised integrations help us to connect clients with differing HRIS with just one integration.
Krystal has been very helpful from our first conversation until final decision making.
What do you like best about the product?
Comprehensive service offerings for payroll companies.
What do you dislike about the product?
The pricing structure is hard to predict for start up technology companies.
What problems is the product solving and how is that benefiting you?
One intergration to several payroll providers.
Integration made easy
What do you like best about the product?
Easy to navigate and understand, specially for someone from the non tech side. They have made integrating easy with ability for us to have custom mapping. Their support team too is amazing!!
What do you dislike about the product?
I wish they had the endpoint names from HRIS' mentioned in their documentation.
What problems is the product solving and how is that benefiting you?
For a non technical person, understanding the logs is easy now. Their team too is helpful
Solid product and service
What do you like best about the product?
Merge allows us to add new integrations to our product quickly. We've been very happy with the results so far. We were initially nervous about outsourcing our integrations, but the product and team has been great so far.
What do you dislike about the product?
Nothing right now -- Merge has been very solid and reliable. I highly recommend.
What problems is the product solving and how is that benefiting you?
Without Merge, we would have to build dozens of integrations in-house. With Merge, we save money and can rely on a specialized partner.
Seamless service and great product
What do you like best about the product?
Helped us offer hundreds of integrations in under 4 weeks.
What do you dislike about the product?
We haven't seen anything we dislike yet.
What problems is the product solving and how is that benefiting you?
Our customers demand new integrations constantly and now we can provide them without additional investments.
Powerful API
What do you like best about the product?
Documentation is clean, so is the platform and capabilities are added on a regular basis. The team is mostly reactive on our support channel.
What do you dislike about the product?
For some specific providers we need to define custom logic, it would be great if it was trully 100% unified.
Also there is no way to use different webhook endpoints for Sandbox/Production environment so we need other Merge accounts specifically for our Staging / Dev environment.
Also there is no way to use different webhook endpoints for Sandbox/Production environment so we need other Merge accounts specifically for our Staging / Dev environment.
What problems is the product solving and how is that benefiting you?
Having the hability to integration multiple providers using a single logic, which works I would say 95% of the time.
Top tier product and company, in a technically difficult space
What do you like best about the product?
Merge's product is excellent. The integrations are robust and reliable and the admin tools allows for very useful insights into your integrations and for very efficient debugging. The only thing better is probably their customer and technical support. The Merge team is always available, responds promptly to every requests, and even helps out with some of the integration efforts with our clients. We've used some other competitors in the space and are thrilled we landed on Merge.
What do you dislike about the product?
Really no dislikes here. Integrations are never fun, but Merge is the company to partner with if you have to.
What problems is the product solving and how is that benefiting you?
We are a healthcare company that needs to connect to multiple other systems. Merge allows us to focus on our core offering while providing robust connections to our customer's systems.
An immense timesaver for HR integrations!
What do you like best about the product?
Merge does a good job of abstracting away the complexity and pain of maintaining many API integrations. We would not be able to support nearly so many HRIS options for our clients if we were integrating each ourselves!
I have been most appreciative of the prompt and personal support we have received from Merge since the very beginning. When dealing with the intersection of so many complex systems, it's inevitable that things won't always work perfectly. Merge is always very supportive if we need help debugging data problems or a friendly explanation of how to connect a new system.
Additionally, it's been great to have a close working relationship as Merge's product has evolved. We have appreciated seeing our feedback worked into the product, sometimes on short notice if we need it.
From a technical perspective, I've found the Merge API to be intuitive and well-documented. The provided SDKs are also useful. Visibility is quite good with logs within the Merge dashboard.
I have been most appreciative of the prompt and personal support we have received from Merge since the very beginning. When dealing with the intersection of so many complex systems, it's inevitable that things won't always work perfectly. Merge is always very supportive if we need help debugging data problems or a friendly explanation of how to connect a new system.
Additionally, it's been great to have a close working relationship as Merge's product has evolved. We have appreciated seeing our feedback worked into the product, sometimes on short notice if we need it.
From a technical perspective, I've found the Merge API to be intuitive and well-documented. The provided SDKs are also useful. Visibility is quite good with logs within the Merge dashboard.
What do you dislike about the product?
There are still differences per integrated system which can make things difficult to debug. An example of this is the process to connect each system. Merge has been making strides by adding more detail to the Link component, but sometimes clients still struggle to make it through these steps successfully.
What problems is the product solving and how is that benefiting you?
Merge is allowing us to pull employee data from a wide range of HR systems. This is taking manual data maintenance work away from our clients while improving the richness and accuracy of the data we hold.
Great coverage of SaaS integrations
What do you like best about the product?
Most connections are available, and anything that's not there is serviceable by the Merge team. Makes the experience very useful.
What do you dislike about the product?
After using a connector for a while, you may experience some gotchas. The way a field is interpretted may be very specific to a SaaS. E.g. for CX, the user field being null may be because the author field is not null, meaning that the comment is actually by the author. Things like that are hard to find out of the box by developers.
What problems is the product solving and how is that benefiting you?
Integrating with various SaaS applications.
Merge is miles ahead in polish compared to all the competition
What do you like best about the product?
Thought through APIs, excellent documentation, and stable product.
Customer support is top notch!
Customer support is top notch!
What do you dislike about the product?
Things that don't fit into the unified schemas aren't easy to work with, but there is always a path forward.
What problems is the product solving and how is that benefiting you?
Support 100+ data sources with a single implementation.
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