Merge
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All your HRIS & ATS needs wrapped into a beautiful API and web application
What do you like best about the product?
I started integrating into HRIS systems one by one and quickly realized that the industry is very fragmented and complicated. I was going to need an API partner that took care of all of the subtle details from a 1:many perspective as it relates to HR data. Merge API team did this with excellence with their API, their easy-to-use web application, and their AMAZING team. The engineering team and even the founders would even get on with me on a shared slack channel to help us figure out edge cases.
What do you dislike about the product?
The number one thing I dislike is how complex this industry makes it to get sandbox accounts if you want to integrate with a new HRIS provider. The Merge API team helps us get through that pain, and they seem to release new integrations every month!
What problems is the product solving and how is that benefiting you?
The core problem we're solving with Merge API is we needed a 1:many API for all of these different HRIS & ATS tools.
1. We don't need to partner with these companies direct anymore, saving a lot of time.
2. The Merge API has a standard schema to it; it's kind of like Segment for the HRIS & ATS industry.
3. The web application lets the Customer Success team sign in and deep dive into a customer issue without getting engineering involved.
4. All of this added up, saves us on our engineering head-count budget, and allows our engineers to build more product features.
1. We don't need to partner with these companies direct anymore, saving a lot of time.
2. The Merge API has a standard schema to it; it's kind of like Segment for the HRIS & ATS industry.
3. The web application lets the Customer Success team sign in and deep dive into a customer issue without getting engineering involved.
4. All of this added up, saves us on our engineering head-count budget, and allows our engineers to build more product features.
Recommendations to others considering the product:
There are a few other players in this space. I've worked with a couple of them, and NONE OF THEM support you as the Merge team does. Their commitment to their customers is a 10/10, and their commitment to clean API data is top-notch!
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