Sugar Market (Additional)
SugarCRMReviews from AWS customer
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Best Product
What do you like best about the product?
long-lasting product and very nice product
What do you dislike about the product?
Price should be middle class user friendly
What problems is the product solving and how is that benefiting you?
It will sell products on every retail market as well as business to business so it will be available easily
Good product overall, no major issues
What do you like best about the product?
I love how easy it is to visualize data as that can be helpful for reports.
What do you dislike about the product?
Randomly crashes once in a while but it could be the internet.
What problems is the product solving and how is that benefiting you?
With automation, the problem of transferring data among different departments and team members becomes easier to manage.
Social media management
What do you like best about the product?
That you can find various marketing automation solutions
What do you dislike about the product?
It is very focused on clients or sales departments.
What problems is the product solving and how is that benefiting you?
That works through artificial intelligence AI and summarizes the processes to make them more agile and functional in a work team
It's ok
What do you like best about the product?
It has a lot of available information that can be seen
What do you dislike about the product?
Honestly, it's more information than we need
What problems is the product solving and how is that benefiting you?
Ideally it would help make the selling process faster but it really doesn't for our need.
Not a great experience so far
What do you like best about the product?
I think there's a lot of opportunities with Sugar Market.
What do you dislike about the product?
Not very easy to use and its not as functional with Sugar as we hoped.
What problems is the product solving and how is that benefiting you?
It doesn't connect with SugarCRM 100% without needing additional development/engineering
All in one, everything I need to see.
What do you like best about the product?
Having a complete view from where I am getting leads, making my efforts more valuable.
Having the dashboard already configurated with the most common data gave the marketing leader a step forward from the beggining.
Having the dashboard already configurated with the most common data gave the marketing leader a step forward from the beggining.
What do you dislike about the product?
Sugar Market does not have a direct ROI calculator, making it difficult to track the investments.
Also the reports and list making is very difficult to get at first.
Also the reports and list making is very difficult to get at first.
What problems is the product solving and how is that benefiting you?
Having a clear view of my Marketing efforts, giving the sales team also a clean view of the prospect interests.
Also having our social media connected is a huge plus, because we can clearly see the audience engagement.
Also having our social media connected is a huge plus, because we can clearly see the audience engagement.
Marketing automation platform that does the trick with excellent customer service
What do you like best about the product?
Great customer service and reactivity - not just an impersonal platform
What do you dislike about the product?
Complexity/user-friendliness of some parts of the interface, but getting better
What problems is the product solving and how is that benefiting you?
Providing (almost) all the tools I need in one, interconnecting to our CRM & our webinar solution and hence saving our small Marketing team a lot of time & helping us gain efficiency
Big company robust features for a price a small company can pay
What do you like best about the product?
The setup of all different digital campaigns, from nurtures and triggers to one-off emails, forms, landing pages; the features are robust and you can do a ton with them.
What do you dislike about the product?
It is weird that the quirkiest CRM integration I've experienced with Sugar Market is with Sugar CRM; it is counterintuitive to me, but I've had more success with dynamic lists, lead creation from forms, and task creations from behaviors in nurtures in other CRMs than in their own.
What problems is the product solving and how is that benefiting you?
Being able to reach people en masse, and also tailor messages based on behavior.
Offers most of what I expected from a Marketing software with a few extra perks.
What do you like best about the product?
I love Nurture 2.0. It is an awesome way to set up drip campaigns and also automate a lot of customer contact. I also love the flexibility with email details such as domain names and send from.
What do you dislike about the product?
Their form program does not allow picture submissions. This is an important aspect for us. The program also forces you to put stuff in folders but you are unable to access the folders. The customer service team is also very hard to get in touch with.
What problems is the product solving and how is that benefiting you?
The nurture program is helping us create automated communication which is very helpful for our small team. It also helps us organize our marketing campaigns which would get lost in other programs.
Horrible customer service and platform
What do you like best about the product?
The connection to Netsuite is nice. Once the sync is set up it works okay.
What do you dislike about the product?
The customer service is awful. It takes days before anyone gets back to you and months to set up the system.
What problems is the product solving and how is that benefiting you?
Nothing...
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