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SurveySparrow

SurveySparrow

Reviews from AWS customer

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External reviews

2,026 reviews
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External reviews are not included in the AWS star rating for the product.


    Higher Education

Successful Experience with Survey Sparrow for Undergraduate Thesis

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
I thought the site was highly user-friendly. It was my first time creating a formal survey, and Survey Sparrow made it very easy to accomplish. I also like how it makes a report for you at the end with graphs and tables to analyze the data seamlessly.
What do you dislike about the product?
I thought there were too many emails asking if I wanted help using the site. Although a nice feature in theory, in actuality, the emails were a little spammy. I think it would be better to have customer service available if an issue arises.
What problems is the product solving and how is that benefiting you?
I wanted to conduct a survey in Cuba. Survey Sparrow was the only site that allowed me to reach Cuba which made it extremely useful for my research. I would not have been able to accomplish this without having Survey Sparrow.


    Market Research

Solid system, nice graphical UI.

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
Well presented, clean and modern looking
What do you dislike about the product?
Pricing for feature set. slightly pushy CRM
What problems is the product solving and how is that benefiting you?
Short quick surveys.


    Adam M.

Decent Free Survey Option

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
I liked the fact that you could try out the software for free. As far as survey programs go, it was fairly average with a good selection of question types to keep respondents engaged. The 10 questions allowed in the free plan was generous and the amount of responses allowed was a good amount to test everything out.
What do you dislike about the product?
They were very persistent with the follow up emails when I didn't move onto a paid plan.
What problems is the product solving and how is that benefiting you?
I used it to gather customer feedback on their experience entering one of our giveaways. The thank you page feature was particularly beneficial as it allowed me to direct respondents directly to the website at the end.


    Civic & Social Organization

Nice looking and simple to use

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
The interface of Survey Sparrow is nice and simple yet attractive
What do you dislike about the product?
They don't offer plans that are suitable to organizations that only need a couple of surveys done at a time. I don't have a fleet of kiosks, I don't do trade shows, I simply need 2 surveys running in my lobby. Survey Sparrow was too expensive to justify for my use.
What problems is the product solving and how is that benefiting you?
I am capturing immediate impressions of the quality of services provided to clients.


    Marketing and Advertising

Everything Survey Monkey and Formstack wish they were

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
the logic of the surveys and the personalisation
What do you dislike about the product?
sometimes the logic didn't respond as needed. BUT. customer service is on point and very helpful
What problems is the product solving and how is that benefiting you?
Building CRM's and having more meaningful dialogue with customers and targets


    Charlie S.

A lot more expensive for an upgrade than other services

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
I like the custom logo and URL's as well as the tracking feature
What do you dislike about the product?
How expensive the upgrade is and how we can't get white labeling
What problems is the product solving and how is that benefiting you?
Unified survey with a customized brand festuee


    Ronan R.

Perfect 🤩 It’s a good tools for any team

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
SurveySparrow is really easy to use and scalable for any purpose
What do you dislike about the product?
I still search lol 😂... honestly a desktop app would be good
What problems is the product solving and how is that benefiting you?
Take informations from operations


    Research

Great chatbot surveys for collecting research data

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
Chatbot surveys and client assistance is The best
What do you dislike about the product?
A little bit slow when adding or changing survey questions
What problems is the product solving and how is that benefiting you?
Adherence to surveys in long term research


    Duncan R.

Easy to use and very helpful!

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
I like that it's integrated to my already existing account with Sendinblue. It's easy to use and great for our clients.
What do you dislike about the product?
It was a little confusing at first, but once diving in it's much easier to understand!
What problems is the product solving and how is that benefiting you?
We have been using it to reach our clients to collect performance surveys. We've realized it's streamlined our processes as a whole.


    Financial Services

Good survey tool

  • April 15, 2021
  • Review provided by G2

What do you like best about the product?
The chatbot based survey is a huge help and lets you make great interactive surveys
What do you dislike about the product?
Not much, but would have liked a bigger glossary of existing questions
What problems is the product solving and how is that benefiting you?
Lead generation is being solved by SurveySparrow, the chatbot base
Recommendations to others considering the product:
Great tool if you need a handy chatbot based survey