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    SurveySparrow

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    Free Trial
    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40 percentage.

    Overview

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    The all-in-one Omnichannel Experience Management Platform.

    Our key features include: *Chat-like Surveys that switch from static to dynamic conversations.

    • Classic Surveys that ask one question at a time.
    • Offline surveys that let you collect feedback from even the remotest of places, internet-free.
    • Offline Survey App that serves as a kiosk for offline data collection.
    • NPS surveys to measure customer sentiment with a single question.
    • NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
    • 360 assessments to evaluate employee performance across various competencies and create personal development plans.
    • Multilingual surveys to translate your surveys into the languages of your choice.
    • Wide range of question types to gather a variety of data from respondents.
    • Click-free dashboard and highly advanced report filters for generating insightful reports.
    • Efficient user management to optimize your workflow.
    • White labeling to customize every element of your survey.
    • Sub Accounts to manage surveys independently under one parent account.
    • Single Sign-On to log in to our platform with just a single click.
    • IP Restriction to restrict account access only to trusted locations and networks.
    • Survey automation with recurring mode to gauge customer or employee pulse at regular intervals.
    • Survey sharing across a plethora of channels with the easiest sharing options.
    • Efficient integrations to avoid the hassle of using multiple software.
    • Custom CSS to add your own personal touch to every survey.
    • Workflows to automate recurring tasks and increase action efficiency.

    Highlights

    • Build conversational surveys of any type, for any purpose, in any language. Get 40% more responses.
    • Access the consolidated performance in one place & keep it convenient. Be where your customers are.
    • Drive impactful actions by design & kick-start Response Management. Serve customers proactively.

    Details

    Delivery method

    Deployed on AWS

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
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    Pricing

    Free trial

    Try this product free according to the free trial terms set by the vendor.

    SurveySparrow

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    1-month contract (1)

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    Dimension
    Description
    Cost/month
    Basic
    For individuals and students who value simplicity and affordability.
    $39.00

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Customer reviews

    Ratings and reviews

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    2001 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Bhanuprasad S.

    Simple tool for collecting feedback easily

    Reviewed on Sep 24, 2025
    Review provided by G2
    What do you like best about the product?
    It’s easy to set up surveys and share them with my team or customers. The chat-like format makes it more engaging, and I get responses faster.
    What do you dislike about the product?
    Some of the advanced customization options can be tricky, and I wish integration with a few other tools was smoother.
    What problems is the product solving and how is that benefiting you?
    It helps me collect feedback without much effort. I can quickly create surveys, share them, and track responses in one place, which saves time and keeps things organized.
    Vijay S.

    Easy way to get the client feedback

    Reviewed on Aug 23, 2025
    Review provided by G2
    What do you like best about the product?
    The tool is very simple for us to collect feedback from our clients about our EOR services. The surveys look nice, more like chat so the clients actually reply. We also like that we can change the design to match our brand. The background and everything looks good and interactive and its really easy to use and create surveys.
    What do you dislike about the product?
    The response could be little faster sometimes but overall it's a great platform
    What problems is the product solving and how is that benefiting you?
    We use it for employee feedback collection, exit process surveys and also when we need to ask new requirements from clients. The interface looks intuitive so its easy for people to fill and we get better response rates compared to normal forms
    Emmanuel A.

    A Modern Conversational Survey Tool for Business and Team

    Reviewed on Aug 05, 2025
    Review provided by G2
    What do you like best about the product?
    SurveySparrow’s conversational interface makes surveys feel like natural chats, boosting engagement and response rates. Its sleek design, automation features, and easy integrations help businesses collect feedback smoothly while offering a modern, user-friendly experience across devices.
    What do you dislike about the product?
    SurveySparrow can get pricey for small teams, especially on higher plans with advanced features. Some users also report limited customization in lower tiers and occasional lags in real-time analytics or reporting. Integration depth could be improved for niche tools.
    What problems is the product solving and how is that benefiting you?
    SurveySparrow solves the problem of low survey engagement by offering a conversational, chat-like format that feels more interactive. It also automates recurring surveys and centralizes feedback, helping businesses track customer or employee sentiment over time boosting retention, satisfaction, and decision-making.
    Krati M.

    One stop solutions to get to know your customers well - Survey Sparrow

    Reviewed on Aug 01, 2025
    Review provided by G2
    What do you like best about the product?
    - Easy to navigate around the website.
    - Quick and easy to create new surveys.
    - Customer support is proactive.
    - Grievance redressal is quick.
    - Integration with Salesforce is effective.
    - It's a one stop solution to understand all our customers better.
    What do you dislike about the product?
    - Basic plan has limited features - not enough to use at an enterprise level.
    - Dashboard feature is not effective to derive insights.
    - Not enough languages to support global clientele.
    What problems is the product solving and how is that benefiting you?
    Survey sparrow is helping us collect the feedback from our customers and understand their sentiments as well as analyzing it at the same time.
    We now know our customers well with the help of Survey sparrow.
    Jonathan M.

    Smart, Simple, and Engaging Surveys

    Reviewed on Jun 10, 2025
    Review provided by G2
    What do you like best about the product?
    I like the ability to create recurring surveys and track responses over time is a big win for continuous improvement.
    What do you dislike about the product?
    the mobile interface could use some improvements for smoother navigation
    What problems is the product solving and how is that benefiting you?
    The ability to be able to engage with the team and obtain their opinion in an efficient manner.
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