Sold by: SurveySparrow
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SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40 percentage.
4.4
Overview
The all-in-one Omnichannel Experience Management Platform.
Our key features include: *Chat-like Surveys that switch from static to dynamic conversations.
- Classic Surveys that ask one question at a time.
- Offline surveys that let you collect feedback from even the remotest of places, internet-free.
- Offline Survey App that serves as a kiosk for offline data collection.
- NPS surveys to measure customer sentiment with a single question.
- NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
- 360 assessments to evaluate employee performance across various competencies and create personal development plans.
- Multilingual surveys to translate your surveys into the languages of your choice.
- Wide range of question types to gather a variety of data from respondents.
- Click-free dashboard and highly advanced report filters for generating insightful reports.
- Efficient user management to optimize your workflow.
- White labeling to customize every element of your survey.
- Sub Accounts to manage surveys independently under one parent account.
- Single Sign-On to log in to our platform with just a single click.
- IP Restriction to restrict account access only to trusted locations and networks.
- Survey automation with recurring mode to gauge customer or employee pulse at regular intervals.
- Survey sharing across a plethora of channels with the easiest sharing options.
- Efficient integrations to avoid the hassle of using multiple software.
- Custom CSS to add your own personal touch to every survey.
- Workflows to automate recurring tasks and increase action efficiency.
Highlights
- Build conversational surveys of any type, for any purpose, in any language. Get 40% more responses.
- Access the consolidated performance in one place & keep it convenient. Be where your customers are.
- Drive impactful actions by design & kick-start Response Management. Serve customers proactively.
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Dimension | Description | Cost/month |
|---|---|---|
Basic | For individuals and students who value simplicity and affordability. | $39.00 |
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Customer reviews
Anna H.
SurveySparrow helped us segment feedback without losing confidentiality
Reviewed on Aug 18, 2026
Review provided by G2
What do you like best about the product?
We use Employee Pulse Surveys for short, recurring check-ins on priority clarity, workload, manager relationships, and confidence during change. With scheduling and automatic reminders, HR doesn’t have to rebuild the process each cycle, and the Conversational Surveys format has worked better for us than placing twenty questions on a single long page. Seeing one question at a time feels lighter—especially on mobile—and Conditional Logic lets us go deeper only when a response actually calls for it. For development conversations, we also use 360 Assessments to combine manager, peer, direct-report, and self-feedback. We’re careful not to treat this as a popularity score. The value comes from defining specific competencies and looking for repeated patterns across different perspectives, rather than reacting to one sharp comment in isolation. Being able to review results by individual, team, or department gives us helpful flexibility, but we still decide how far to segment based on whether the group is large enough to protect confidentiality.
What do you dislike about the product?
Pricing is something I would review early if SurveySparrow is going to become part of a broader HR program. There is a free plan and a 14-day trial, but the available tiers vary across Surveys, CX, Research, and 360 Assessment. A smaller team can probably start with basic surveys without much friction. Once the program depends on more advanced segmentation, assessment workflows, or premium reporting, it is better to understand the full cost before building a process people will expect to keep using.
What problems is the product solving and how is that benefiting you?
After a reorganization, we were hearing two very different stories. Several managers said their teams were adjusting well, but voluntary exits and one-on-one conversations suggested the transition was rougher than it appeared. To get a clearer read, we built a short Employee Pulse Survey in SurveySparrow focused on priority clarity, workload, confidence in leadership, and cross-team collaboration. We also used Conditional Logic so follow-up questions only appeared when someone gave a low score. Our first draft was still too long, and completion rates started dropping about halfway through. We cut questions we could already answer from HRIS data and reduced how often we sent the survey. After that, we segmented results by department and tenure, but stopped before any group became small enough to make responses identifiable. That safeguard mattered, because the strongest pattern was concentrated among employees with less than six months at the company. Rather than presenting “low morale” as a vague, organization-wide issue, we used the findings to partner with two managers on onboarding, expectations, and communication. SurveySparrow gave us a cleaner way to collect and compare feedback, but the bigger value was turning a broad concern into specific action without compromising the trust behind the responses.
Selena P.
Conversational Surveys and No-Code Builder That Boost Response Rates
Reviewed on Jul 27, 2026
Review provided by G2
What do you like best about the product?
Higher response rates thanks to conversational layouts, an intuitive no-code builder, and offline data collection capabilities.
What do you dislike about the product?
The reporting depth is limited, the billing terms feel restrictive, and costs keep rising as my contact lists expand.
What problems is the product solving and how is that benefiting you?
We have low customer survey engagement, too much friction in the manual workflow, and feedback loops that feel disconnected and hard to close.
Shalu S.
Love Sparrow labs’ Feature Set
Reviewed on Jul 01, 2026
Review provided by G2
What do you like best about the product?
Sparrow labs features is what i like about
What do you dislike about the product?
Homepage UI can be imporved. AI can be imoproved a little
What problems is the product solving and how is that benefiting you?
The analysis they provide is very helpful.
Rahul S.
Effortless Survey Creation with a Clean UI, Automation, and Insightful Analytics
Reviewed on Jun 28, 2026
Review provided by G2
What do you like best about the product?
Its easy to use, offers a clean and modern interface, and makes survey creation effortless. i especially like the conversational survey format, automation features, and insightful analytics, which help collect better feedback efficiently
What do you dislike about the product?
The free and lower tier plans have limited access to advanced features. I'd also like to see more customization options, additional templates, and more flexible reporting capabilities
What problems is the product solving and how is that benefiting you?
It helps streamline feedback collection, automate survey workflows, and analyze responses in one place. This saves time, improves responses in one place. This saves time, improves response rates, and provides actionable insights for better decision making.
Consumer Goods
Easy to Use, Feature-Rich, and Great for Survey Insights
Reviewed on Jun 23, 2026
Review provided by G2
What do you like best about the product?
Easy to use. Lots of functionalities. Very valuable in conducting surveys and extracting insights
What do you dislike about the product?
At times, becomes a bit difficult to understand the functionalities
What problems is the product solving and how is that benefiting you?
Conducting surveys and extracting insights from them