SurveySparrow
SurveySparrowReviews from AWS customer
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Very easy to use - had all the functions and features needed
What do you like best about the product?
It was easy to navigate through the site, and the features that SurveySparrow was what we were looking for. Reporting was simple, and the option to download each survey into a PDF made it easy to share with the necessary parties.
What do you dislike about the product?
I wished that it could remove 'names' from the PDF reports to keep anonymity.
What problems is the product solving and how is that benefiting you?
Being able to have large amounts of people take a survey at once in different regions.
Informative
What do you like best about the product?
Easy to access online. .
What do you dislike about the product?
No mobile application only browser. .
What problems is the product solving and how is that benefiting you?
Finding courses or other subjects that fit my needs
Recommendations to others considering the product:
Consider a mobile app so personal info is easier to save
Very easy to use UI, lots of ready made template, make you go live in 5 minutes
What do you like best about the product?
Very easy to use UI
lots of ready-made templates
make you go live in 5 minutes
quick support and handholding
lots of ready-made templates
make you go live in 5 minutes
quick support and handholding
What do you dislike about the product?
None as such, all good far, no complaints, it's very easy to use fully DIY
What problems is the product solving and how is that benefiting you?
Able to automate my customer onboarding survey and able to track & do analysis with ease of use
Recommendations to others considering the product:
Go for it
Easy to Build, Easy to fill
What do you like best about the product?
I like how easy it is to build forms and how clean and creative the surveys look.
What do you dislike about the product?
I dislike the costs associated with the freemium model and limitation to responses.
What problems is the product solving and how is that benefiting you?
Being able to capture data in a creative way from different groups of participants
Snappy & Chatty - Dosage of awesomeness!!!
What do you like best about the product?
- SS is a complete experience management platform which helps businesses to refine CX, EX, Product, Sales and Marketing experience.
- Harris the Sparrow bot was helpful when you need guidance on How, When and Where questions arises.
- Case management was effective in converting enquiries, Inbound emails and NPS scores into ticket for better handling.
- The ability to track your audience and surveys with great visualisations and monitor them through dashboards was EPIC!
- Integrations made easier, they infact support most of the popular integration out there in the market.
- I personally loved their Chat and 360 survey which had better compeletion rates.
- Ready to go templates to satisfy our Survey needs - Top notch!
- Finally, switching cost is less compared to other legacy softwares which makes Sparrow to win the race ahead than Monkey and other competitors.
- Harris the Sparrow bot was helpful when you need guidance on How, When and Where questions arises.
- Case management was effective in converting enquiries, Inbound emails and NPS scores into ticket for better handling.
- The ability to track your audience and surveys with great visualisations and monitor them through dashboards was EPIC!
- Integrations made easier, they infact support most of the popular integration out there in the market.
- I personally loved their Chat and 360 survey which had better compeletion rates.
- Ready to go templates to satisfy our Survey needs - Top notch!
- Finally, switching cost is less compared to other legacy softwares which makes Sparrow to win the race ahead than Monkey and other competitors.
What do you dislike about the product?
- I'm expecting more of a Minimum usable product than viable product.
- Beta testing needs to be improved prior to public releases.
- Display logics and reasoning needs more options to customize usecases.
- Trial period can be increased to 21 days instead of 14 days.
- Beta testing needs to be improved prior to public releases.
- Display logics and reasoning needs more options to customize usecases.
- Trial period can be increased to 21 days instead of 14 days.
What problems is the product solving and how is that benefiting you?
- With survey sparrow, I feel my surveys are answered quickly. In other words, improved completion ratio comparatively.
- Offline Survey will help us to resolve remotely inaccessible requirements.
- Honestly, creating a survey with Survey sparrow is not rocket science - The UI is simple, effective, and ergonomic to fit everyone's requirements.
- The reports and analytics are even more refreshing and easy to review.
- No more boring old school survey forms, which are tiring and time-consuming - Yes, to SS for engaging Surveys.
- Offline Survey will help us to resolve remotely inaccessible requirements.
- Honestly, creating a survey with Survey sparrow is not rocket science - The UI is simple, effective, and ergonomic to fit everyone's requirements.
- The reports and analytics are even more refreshing and easy to review.
- No more boring old school survey forms, which are tiring and time-consuming - Yes, to SS for engaging Surveys.
Recommendations to others considering the product:
Switch to survey sparrow - It's simple, affordable, effective, and chatty, which helps to refine your business experience.
Great value for money!
Great value for money!
Easy and friendly tool for customer experience
What do you like best about the product?
The platform is straightforward to use and includes advanced features that can move your cx program forward
What do you dislike about the product?
The operational data was a little bit difficult for me to figure out
What problems is the product solving and how is that benefiting you?
You can achieve quick wins in the deployment of your VoC program
Easy to learn and very scalable
What do you like best about the product?
Simple and user-friendly UI. Has all the features required to get the work done. Great customer support.
What do you dislike about the product?
Nothing much, few concerns we had were easily resolved soo props to support!
What problems is the product solving and how is that benefiting you?
Running employee and customer surveys and engagement campaigns.
Safe Survey Software.
What do you like best about the product?
It is an intuitive software, it allows the personalization of the surveys, to configure the questionnaires, with options that go from adding unlimited questions to the design.
It allows you to choose the best communication channel to offer surveys via SMS, Web Link, E-Mail, considering some of the most popular social networks.
It allows you to choose the best communication channel to offer surveys via SMS, Web Link, E-Mail, considering some of the most popular social networks.
What do you dislike about the product?
SurveySparrow is my ultimate survey software. This allows you to maximize productivity through its fast, intuitive and easy-to-use interface. Any user without prior survey experience is able to use this software effectively. I can create, design and manage surveys of any length and complexity. It is only a matter of following a sequential logic.
What problems is the product solving and how is that benefiting you?
SurveySparrow offers many different customization features.
It is flexible, adapting to almost all platforms that are used to distribute surveys. This Slack tool can also be integrated which means that survey results are also visible on your dashboard.
It is flexible, adapting to almost all platforms that are used to distribute surveys. This Slack tool can also be integrated which means that survey results are also visible on your dashboard.
Recommendations to others considering the product:
If you want to use all the features that the SurveySparrow tool has, you have the possibility to contract their paid plans and get the most out of your online surveys.
Great UI/UX & support service
What do you like best about the product?
You can create a custom plan by combining the needed features from different pricing plans.
What do you dislike about the product?
It's pretty expensive for a small organization. However, the support team is very helpful and can find the best deal for you.
What problems is the product solving and how is that benefiting you?
Automation of surveys, NPS
Almost amazing, but a little buggy.
What do you like best about the product?
The creative/logic-based way I can create a survey to be unique for each person.
What do you dislike about the product?
Lack of customization inside the survey questions. Little to no formatting options beyond the general building segment of the app. Also, some questions (i.e. the contact form) don't let you move the options around, which forces you to recreate question/option lists every time you want to change/correct something.
What problems is the product solving and how is that benefiting you?
We have used it to gauge the heartbeat of our church and get people plugged into ministries.
Recommendations to others considering the product:
It's a good alternative to SurveyMonkey for those on a budget, but definitely nowhere near a replacement. The user interface is slick and easy to use, but functionally limited. The customer service is little to non-existent. And the exporting process for gauging data is illogical and requires a TON of post-work on the part of the user. Still, with enough elbow-grease and compromise, it's served my church well. Just know you get what you pay for.
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