Tines
TinesReviews from AWS customer
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Amazing workflow builder with very less learning time required
What do you like best about the product?
Tines has a neat and straight-forward UI that didn't take a lot of time for me to pick up as a new user some time ago. The workflow and automation building components are easy to understand and are robust enough to power complex or large workflows. The use-cases definitely go beyond just security orchestration and take away the overhead of programming a solution where a low to no-code Tines story could do the same thing.
The test mode inside stories works really well and allows you to test out pieces without impacting production in most cases.
The other thing worth mentioning is really quick turnaround on asks or support cases from the Tines team. Bugs are fixed fast and we see new improvements releasing pretty frequently too.
The test mode inside stories works really well and allows you to test out pieces without impacting production in most cases.
The other thing worth mentioning is really quick turnaround on asks or support cases from the Tines team. Bugs are fixed fast and we see new improvements releasing pretty frequently too.
What do you dislike about the product?
Overall, I'm pretty satisfied with my Tines experience. There are some UX improvements that could be made, one of the things that comes to mind would be support for better change control experience. 'Highlighting' the areas where change is made would be really helpful.
What problems is the product solving and how is that benefiting you?
Mostly incident response processes, case management and SOAR automation building.
Innovative Service, Outstanding Team
What do you like best about the product?
By far the best thing about Tines is the team. Our Acoount Managers are extremely knowledgable, timely, and supportive. While the system offers almost too much functionality, support has been amazing and we have never not been able to find a solution. Most times, I am introduced to an easier or better way then what I was previously thinking
Secondly, I truly enjoy the company's attitude around progress. They are constantly making the prodcuct better, whether its adding new templates or usability features.
Secondly, I truly enjoy the company's attitude around progress. They are constantly making the prodcuct better, whether its adding new templates or usability features.
What do you dislike about the product?
There is a bit of a learning curve using the platform. While its super powerful, and there is a ton you can do, it can be difficult to tap into all of that without diving deep into the system. You are truly the bottleneck to your experience, and can be frustrating at times when trying to create something.
What problems is the product solving and how is that benefiting you?
We use Tines for a wide range of automation including, offboarding tasks, security alerting, and reporting
Automation Simplified - Integration Galore
What do you like best about the product?
Almost Everything. Tines has proven to be a leader in low-code / no-code automation. The platform is relatively easy to learn while also being very powerful and handling the most demanding use cases.
What do you dislike about the product?
Change management not at a level that it should be
What problems is the product solving and how is that benefiting you?
Tines is our primary SOAR platform and helps us integrate several of our security tools. We benefit from its no-code approach that allows us to automate several workflow in a short amount of time.
Total Game Changer
What do you like best about the product?
Tines is uniquely designed to enable teams of any skill level and job function to develop insanely fast. It removes essentially all of the tedious parts of development, allowing users to focus on the process they're seeking to automate rather than boring things like scheduling job runs and handling errors. It truly levels the playing field between seasoned developers and the technically curious, and I believe it is a force multiplier for any organization.
What do you dislike about the product?
The key difference in using Tines as opposed to many other automation solutions is that it has no concept of integrations. If you want to use Tines to interact with another service, you have to configure the connection yourself. With that said, Tines is able to connect to ANYTHING with an API without any other dependencies on third parties, and they have several dozen out-of-the-box templates to make connecting to other apps a breeze.
What problems is the product solving and how is that benefiting you?
Tines helps us solve nearly all of our automation challenges. We use it for Incident Response Automation, as a SOAR tool to enrich, respond to, and notify the information security team of security alerts, and as a general automation solution that allows us to monitor anything, generate metrics on anything, and for data analysis/reporting. Our Cyber Detection and Response team began using it, but once we demonstrated the power to other teams, it has spread like wildfire in our organization
Tines enables fast and efficient impact
What do you like best about the product?
I love the usability of the tool and the fact that you can develop and host things efficiently and quickly.
Tines, and especially Tines AI, works out of the box and helps we solve issues fast.
Our Tines support team and account manager are also great at answering questions in our shared Slack channel and helping with problems.
Also, the swag is exquisite.
Tines, and especially Tines AI, works out of the box and helps we solve issues fast.
Our Tines support team and account manager are also great at answering questions in our shared Slack channel and helping with problems.
Also, the swag is exquisite.
What do you dislike about the product?
File upload and download has limits which prevent me from using the tool for some usecases.
Collaboration is challenging due to change control being only limited to one change at a time.
I can't see my AI credit usage as a non-admin.
Collaboration is challenging due to change control being only limited to one change at a time.
I can't see my AI credit usage as a non-admin.
What problems is the product solving and how is that benefiting you?
- categorising our security inbox emails
- detecting spam
- integrating with Jira and Slack to spin up incident tickets, channels etc
- detecting spam
- integrating with Jira and Slack to spin up incident tickets, channels etc
Amazing tool and Gold standard for support!
What do you like best about the product?
Tines has helped our team that does not have a strong handle on programming, to start thinking programmatically and helping us put and end to all of the papercuts! Besides the tool being incredible, our CSM, Support staff, SE and everyone we have worked with over tehre are insanely attentive, and willing to jump in and help you over the finish line when you hit a snag. Tines is by far the gold standard for supporting their customers!
What do you dislike about the product?
No gripes other than I wish we had budget for all of the bells and whistles! (I don't feel it is overpriced for how useful the tool is though, just fyi.)
What problems is the product solving and how is that benefiting you?
We have scaled all of our security ticketing across all of our scanning tools, reduced our manual triage work of security events significantly!
Saves us hours!
What do you like best about the product?
For me personally, the UI and design of Tines makes it very simple and quick for me to learn. Also having the close relationship with Paula and Ian means any questions are promptly sorted.
What do you dislike about the product?
Any thing that could possibly be automated, we try to, even booking desks!
What problems is the product solving and how is that benefiting you?
A lot with Tenable automation - saving us huge amounts of manual hours from manually submitting tickets, also keeping us up to date with vulnerabilitys and exploits via automations with CISA etc
Hands Down the Best Workflow Automation
What do you like best about the product?
We've been using Tines for quite some time. Before Tines, we had a very complex open-source project that we customized to fit our needs. However, the management, knowledge, and resources required were problematic. Bugs were tough to trace, data wasn't easy to munge, and it just wasn't easy to visualize.
With Tines, we were able to migrate everything into a beautiful Tines actions that are very easy to understand and follow. The best part is we can quickly and easily extend functionality much quicker than before. And with the built in Live/Test Change Control feature, it's been flawless in testing our workflows before we push them to production.
Not to mention, their customer teams are amazing and top notch! They have always been friendly, welcoming and supportive!
Everything is well documented with multiple samples/examples, not to mention the Tines Story Library! That's a wealth of information.
All in all, we're with Tines for the long haul and I'm glad we are.
With Tines, we were able to migrate everything into a beautiful Tines actions that are very easy to understand and follow. The best part is we can quickly and easily extend functionality much quicker than before. And with the built in Live/Test Change Control feature, it's been flawless in testing our workflows before we push them to production.
Not to mention, their customer teams are amazing and top notch! They have always been friendly, welcoming and supportive!
Everything is well documented with multiple samples/examples, not to mention the Tines Story Library! That's a wealth of information.
All in all, we're with Tines for the long haul and I'm glad we are.
What do you dislike about the product?
The biggest downside to using Tines is that you want to try and find a way to automate everything through Tines.
What problems is the product solving and how is that benefiting you?
Tines is the glue that sticks our processes together. From SlackOps to integrating with our ticketing systems, Google Workspace, to even customer and engagement management. It makes us way more efficient.
Tines has helped us to move our SOC to a next level
What do you like best about the product?
That it is very easy to get started and with little effort you are able to implement very nice stories (automations), but that does not mean it is simple, if you have the knowledge you can complicate stories as much as you want.
What do you dislike about the product?
There is not much we do not like, in fact maybe the amount of new features is a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Before deciding to purchase tines we tested or had meetings with the SOAR leaders, and we finally decided to go with tines for several reasons:
- It was cheaper
- It was more flexible
Indeed you can't use it out of the box, but we liked the tradeoff and the challenge. All the team has learned a lot because of developing stories or story parts on tines.
- It was cheaper
- It was more flexible
Indeed you can't use it out of the box, but we liked the tradeoff and the challenge. All the team has learned a lot because of developing stories or story parts on tines.
Tines has been an amazing product to work with.
What do you like best about the product?
The thing I like best about Tines is the ease of use, and the ability to build automations very quickly. I also like all the different vendor support they have which allows for the ability to integrate with a lot of different products.
What do you dislike about the product?
There aren't really any downsides to Tines.
What problems is the product solving and how is that benefiting you?
Tines allows us to automate a lot of processes and response controls for our customer base.
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