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Good tool with very helpful support
What do you like best about the product?
The people who are there to support me in the Smartling tool. They are always there and always helpful with us. I like the tool as well, but as a person who does not spend every day in it, it can get confusing. Luckily the support is there for us.
What do you dislike about the product?
The clarification questions which I need to answer on a daily and weekly basis.
While the tool is great and has a lot of functionality, it isn't always built for my needs. There are some additional features which I would like.
While the tool is great and has a lot of functionality, it isn't always built for my needs. There are some additional features which I would like.
What problems is the product solving and how is that benefiting you?
We are able to translate our whole site into 32 languages with ease. We see the many benefits including the great visibility into the status of the translations. It also takes a lot of the manual pain away from us.
Recommendations to others considering the product:
Allow Smartling to demo it for you. A demo is needed to see all functionality.
Best Translation/localization Partners
What do you like best about the product?
Smartling has a great customer service, they are highly responsive and willing to help your company gain efficiency in translation and localization processes. Having a team of AI experts shaping the TMS features is defintely is a plus.
What do you dislike about the product?
As a relatively new TMS, there are still some feature limitations but as Smartling is very open to hear their customers and take into consideration their needs, they have a very extensive road-map which covers most of them.
What problems is the product solving and how is that benefiting you?
With the help of Smartling we are streamlining translation processes more efficiently, saving time and money as well as ensuring a consistent messaging around the globe.
Recommendations to others considering the product:
Provide a better performance in China (Great Firewall)
Seamless workflow for localizing native mobile apps
What do you like best about the product?
Smartling works well to set up a workflow to input strings from an Android app or iOS app, get them translated via the Smartling marketplace, and export back into the apps. It's made our localization process more streamlined and straightforward.
What do you dislike about the product?
Some confusing interfaces make it hard to find strings by file vs app vs something that matched a previously translated string.
What problems is the product solving and how is that benefiting you?
We localize our apps into 20 languages. After the initial implementation, it's quite easy to localize any new features.
Great Translation Management & Services Platform
What do you like best about the product?
Smartling has been a great choice as our translation service management platform because of their flexibility and ease of use. Smartling's APIs allow us to automatically pull/push translations into our software, making translation management simple and contained. Additionally, the Smartling Translation Services team does an excellent job providing fast, high-quality translations and great support, simplifying the translation management process for our team.
What do you dislike about the product?
I wish that Smartling allowed for more on-page customization so we could translate different marketing pages in specific pages. That said, it is a great platform overall, and I know the team is working on this type of functionality.
What problems is the product solving and how is that benefiting you?
Smartling has allowed our team to translate our product into 5 languages quickly and easily, giving us the ability to expand our user base to global, non-English speaking users.
Speedy, accurate, and agile
What do you like best about the product?
The best thing is the ability to go back and forth with a translator on a single string all from within the application. The software is a huge plus, they continue to amaze me with new integrations and development of new features that make it easy to support multiple languages.
What do you dislike about the product?
The most difficult part about Smartling today is the lack of ability to invoice for a bundle of translations. The monthly translation invoice is great for our business-as-usual costs, but when we bring a new language online, we would prefer to pay for that whole bundle as a single lump sum.
What problems is the product solving and how is that benefiting you?
We were able to cut our translation time in half and maintain accuracy while improving our collaboration with translators and internal reviewers.
Smartling
What do you like best about the product?
Smartling allows us to reach customers all over the world by customizing our content to better communicate with them
What do you dislike about the product?
Translating web content is great, but sometimes information can get miscommunicated when translating to another lamguage
What problems is the product solving and how is that benefiting you?
Reach a broader range of customers all over the world
Recommendations to others considering the product:
I'm still in the evaluation phase, but all seems well so far
We use it to help translate strings for our apps.
What do you like best about the product?
It provides a platform where we can get translated strings for our apps. It has web apis for us to upload strings and fetch them back down in a particular format.
What do you dislike about the product?
I haven't found anything that I dislike yet. I usually upload strings to smartling and another team handles the interaction with smartling.
What problems is the product solving and how is that benefiting you?
This helps us internationalize our product.
Great Localization Tool
What do you like best about the product?
Smartling makes it easy to get your web or mobile product translated into any language by real people
What do you dislike about the product?
The UI can be a bit confusing and difficult to navigate and keeping track translations can still be challenging
What problems is the product solving and how is that benefiting you?
Translating our website and mobile apps. Translating our products into over 9 different languages!
Good product if you're trying to translate your website
What do you like best about the product?
This is a great product if you're trying to do a 1-1 translation of your website, either for a different language in your country, or a different language in a different country.
What do you dislike about the product?
The product is far from ideal if you're trying to manage websites that are at all dissimilar. If you want to serve up certain pages in only certain countries, or change things like global CSS or fonts, you have to either manage that in individual components or using javascript in your code - neither solution is ideal.
What problems is the product solving and how is that benefiting you?
Serving up US, Canadian, and Australian website. Smartling has allowed us to launch these websites in a fraction of the time that it would have taken us to do a full-on development of the additional sites.
Recommendations to others considering the product:
DON'T use smartling for anything besides simple text changes and minimal interface changes.
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