Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Marie Rocks
What do you like best about the product?
Marie's customer service is 100%. She goes above & beyond.
What do you dislike about the product?
There have been some technical challenges but Maries has stepped up to help at all hours of the day.
What problems is the product solving and how is that benefiting you?
Translation of entire new website
Super useful tool with great support
What do you like best about the product?
It is easy to use and fast. The best thing though is that it connects with multiple tools and is able to provide live context to the translators so the quality of the outcome is better. We can translate different websites, using different technologies and make them share translation memory and glossaries and use different CMSes and PIMs at the same time. It's extremely useful for leveraging merges and acquisitions when new brands come on board but they need to be adapted to the group standards.
What do you dislike about the product?
It's sometimes tricky to personalize what exactly needs to be sent to translation, so the flexibility suffers. Sometimes we need to change the configuration depending on the needs so there is a room for improvement.
What problems is the product solving and how is that benefiting you?
It helps scale up the business fast and reuse the content across different platforms, without the need to share databases.
Complete tool
What do you like best about the product?
I love the integration with WordPress and basic features just like character limit, string exclusion...
What do you dislike about the product?
I would like the TM to be more sofisticated: make comments on strings, being able to add penalties or mention when a string was not reviewed even though was saved.
What problems is the product solving and how is that benefiting you?
I had to make too much manual integration. With the WordPress integration my translated content is built in my CMS. I don't need to spend hours copy/pasting content.
Recommendations to others considering the product:
The tool is complete and pretty easy to use. I LOVE the support, always ready to help.
Amazing company with even better staff
What do you like best about the product?
I like that Smartling will always be available to work through any situation at any moment to support the success of out team.
What do you dislike about the product?
The ability not to be able to get a count on pages submitted as opposed to just strings.
What problems is the product solving and how is that benefiting you?
Being international available to customers. Furthering our brand identity.
Very Handy Tool
What do you like best about the product?
The easy of use and the automatic translation feature. Support is always there to help and make quick time of getting back on any issues.
It is really useful to have the file upload job type - this allows us to upload files of copy to get translated.
It is really useful to have the file upload job type - this allows us to upload files of copy to get translated.
What do you dislike about the product?
Sometimes we have strings ingested that do not need to be and I have to manually exclude from being translated.
What problems is the product solving and how is that benefiting you?
We are trying to continuously have our site translated into local language for our website and marketing. Smartling allows us to either have this set up to happen automatically or one off jobs which we can complete with a file upload.
Recommendations to others considering the product:
If you want the full package then this is the translation tool for you. Complete website integration to allow automatic updates to strings being add across you site.
Feature rich platform and excellent customer service
What do you like best about the product?
They offer a strong and competitive offering of services and plans accompanied by excellent customer service. Their account management team and customer success managers are top notch. Always willing to jump on a call and troubleshoot an issue or answer any question you may have. Their service is quick, high quality, and also offers nice integrations with other services like Slack.
What do you dislike about the product?
While there have been some improvements, I think the dashboard could continue to evolve to be more user friendly.
What problems is the product solving and how is that benefiting you?
Automated and continuous translations of our product using their API. We've found increased efficiencies with their MT options and repo connectors.
Smartling took us global
What do you like best about the product?
Quick, easy and high quality. We get an estimate for the work, accept it and the work is complete within days for the small jobs and just a few weeks for full websites. Our account managers are responsive and delightful. When we were doing our initial platform setup we ran in to some hiccups, but the technical team worked through them alongside us methodically until we were all ready to go.
What do you dislike about the product?
That more of our agencies/vendors/partners aren't more like Smartling.
What problems is the product solving and how is that benefiting you?
We have rapidly expanded in to new markets. Smartling enabled us to localize our new website into 8 languages and launch 22 country sites in six months following our Global English site launch. We saw growth in traffic from natural search and in leads.
Smartling allows us to localize at the scale we need.
What do you like best about the product?
I love how all the strings are loaded into the interface and then I can work with them however I want through various batching and automation capabilities. The visibility into the workflows is fantastic, and the UI update from a year or so ago made everything very easy to find and use. What really sets Smartling apart for me is the support. The customer service is so excellent that I thought for a while that we were their biggest and most important customer, before I learned they have much larger clients. The responses to our questions are practically immediate and very detailed, and nothing is left unanswered. If an answer doesn't exist yet, they will work hard to find what you need until you're happy. I can't say enough good things about it.
What do you dislike about the product?
The capabilities of the product are extremely robust, which is wonderful, but can also be difficult to get the hang of at first. It was a challenge for me to get used to the interface since I wasn't there when it was implemented and had to poke around and figure things out for myself.
What problems is the product solving and how is that benefiting you?
Since we update our site so frequently, managing a separate site for each of our target languages is simply not possible. Smartling allows us to keep all of our localized sites synced, without us having to do five times the coding. This is obviously a massive timesaver for our dev team.
By far the most advanced and easy-to-use TMS I've worked with.
What do you like best about the product?
Friendly and fun people. Good and fast Support.
What do you dislike about the product?
Feature improvement requests are sometimes super fast, sometimes it can take a while, but they're always actioned.
What problems is the product solving and how is that benefiting you?
MT implementation, improve translation TAT, dynamic workflows, in-context visuals, APIs with dev teams.
Reliable and user friendly TMS
What do you like best about the product?
Reliable, almost no down time
User Friendly
Excellent customer support
User Friendly
Excellent customer support
What do you dislike about the product?
Search function need improvement, report function
What problems is the product solving and how is that benefiting you?
Use Smartling to manage website translation, GDN allow real time update which makes the translation update can be done timely, API integration for process automation works pretty well with our internal tool.
Recommendations to others considering the product:
If you work on website localization Smartling is perfect match!
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