Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Translation done easy...and right
What do you like best about the product?
The best thing about Smartlings is the ability for the services to grow as you do; starting with hosted services and then getting more robust as you grow.
What do you dislike about the product?
Some of the string viewing options are difficult to map; I'd like to see the translated strings in the context of the actual page being translated when I set up my jobs
What problems is the product solving and how is that benefiting you?
We were able to launch our portal into another country with a minimal impact on our daily job functions. Smartlings opened up a LOT of time savings for us.
Recommendations to others considering the product:
Smartlings made the process of translation simple and straightforward. I would make sure that you properly understand what, exactly, you want translated before you start and work with Smartlings to create the proper rules to auto-translate this content.
Great translation management platform
What do you like best about the product?
Smart and intuitive product constantly developed to suit customer needs. Great customer service. Responsiveness. Loads of resources in the help center.
What do you dislike about the product?
I'd like to be able to push translation strings to a step of my choice in the workflow rather than just the next step as it is currently. For example, for languages where the review step isn't necessary at a given time, I would like to push directly to 'Publish' step.
What problems is the product solving and how is that benefiting you?
Improving time to market. Reducing manual steps and resources required, and therefore allowing to be more productive. Cost saving and leveraging translation memories.
I enjoy working with Smartling
What do you like best about the product?
I've been working with Smartling for a while now, and it's always been an enjoyable experience. They're quick to respond to my questions and willing to help us with one-off tasks that we couldn't complete independently. The Smartling team is excellent; they always tell us about new products and how we can improve our translation processes.
What do you dislike about the product?
I can't think of anything right now. Everything is good.
What problems is the product solving and how is that benefiting you?
Smartling has helped us significantly increase the number of users we can reach by translating our product, websites, and other assets.
A powerful translation management tool
What do you like best about the product?
Great CAT tool
Automatization possibilities
Great support from the customer success manager
An excellent translation memory and glossary features
Overview about the jobs in progress
Automatization possibilities
Great support from the customer success manager
An excellent translation memory and glossary features
Overview about the jobs in progress
What do you dislike about the product?
I don't have a good understanding of the differences in UI for the different roles, so it is sometimes challenging to advise translators or product managers
I would need more help understanding how to get the best out of the reporting tool
I would need more help understanding how to get the best out of the reporting tool
What problems is the product solving and how is that benefiting you?
Automatization of workflows, cutting out manual steps, allowing us to keep our localization team quick and lean
Quality assurance
Consistency across platforms
Cost-effective
Easy to add context
Quality assurance
Consistency across platforms
Cost-effective
Easy to add context
Recommendations to others considering the product:
Great tool for centralization the localization process and bringing the translators and project managers into one place
Smartling is efficient and easy to use
What do you like best about the product?
- How the solution is out of the box and so easy to integrate with our internal systems. They have many out-of-box API and connectors, and it's easy to get up to speed quickly with your internal/external platforms that need localization.
What do you dislike about the product?
So far it's been good. I haven't explored other tools that much, so it's hard to compare.
What problems is the product solving and how is that benefiting you?
- CMS localization
- Web app localization
- Web app localization
Very good
What do you like best about the product?
Fast responses, helpful team, quality of translations
What do you dislike about the product?
The platform is a bit complex and sometimes for a small update there are several steps to it
What problems is the product solving and how is that benefiting you?
Quality of translations as increased, fast delivery
Working with Smartling makes localization easier
What do you like best about the product?
It's easy to use, intuitive and the support is very responsive.
What do you dislike about the product?
I can't use it on smaller devices. And sometimes the content display is not so good.
What problems is the product solving and how is that benefiting you?
I can help my client organize their localization projects.
The Most Disappointing SaaS Experience
What do you like best about the product?
We used the GDN and their version of the WordPress WPML engine. The GDN served the pages in real time to our customers. The WordPress PlugIn gives you more control to let you decide what content you want localized or not.
What do you dislike about the product?
The company really doesn't know the meaning of customer success. We had to chase our CSM every time there was an issue. There was almost no support. It felt like we were in a bad marriage. We tried other competitors, and nothing worked with our instance of WordPress.
Also, when you use the GDN, your content sits on the Smartling server, and they basically "own it."
Also, when you use the GDN, your content sits on the Smartling server, and they basically "own it."
What problems is the product solving and how is that benefiting you?
It makes it much easier to track the content that needs to be localized on the website. It makes the entire process automated, allowing translators to localize in context. That means they can see if the text doesn't fit within the frame of a button. They also integrate with ZenDesk, which made it easier to localize the knowledge base.
Potential to disruptive technology product
What do you like best about the product?
The ease of upload is awe-inspiring. Also the downloading all content in one go is a unique feature.
What do you dislike about the product?
Pricing could have been fairer spaced. The pricing is entirely on the higher end for someone who is just starting in business.
What problems is the product solving and how is that benefiting you?
Reduce the manual translation and development work. Instead, I used saved time developing some unique and advanced features for the website.
Its ok. During the sales pitch Smartling didn't fully understand our business or needs.
What do you like best about the product?
It seems like a great product, just need to ensure you select a solution that fits your needs best.
What do you dislike about the product?
Not getting enough technical resources to support the implementation. Relied on a single developer.
What problems is the product solving and how is that benefiting you?
Trying to make our site French compatible and expand our space in Quebec, Canada
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