Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Excellent customer service and communication
What do you like best about the product?
It was relatively easy for someone like me (a complete novice to a TMS) to find my way around and use it. This has been bolstered by our very helpful Smartling liaison, Emily, and the rest of the team assigned to our account (shoutout to Jose). They are prompt in responding to our questions and helping us translate our needs into actionable items. They are willing to listen and get creative with us. Most of our integrations have been pretty straightforward to set up. If there are integrations we'd like to see added, they hear us out (and have added a few of our requests since we've been working together). Our linguists seem satisfied with the tooling as well.
What do you dislike about the product?
There are a few small navigational irks, things aren't always in the place I think they're going to be. I also wish I could see the translator's view more easily to help my linguists troubleshoot, and I would love to be able to add multiple roles to users. The only other item on my wish list for now is breaking up long-form text, or having the option to do so. We will be translating more HTML pages with long paragraph blocks of text, and without the ability to break up those big blocks of text more easily, we won't be able to get much use out of the translation memory created from this particular project. It is rare we will see this long-form blocks of text repeat themselves exactly, but we could see phrases and sentences repeating themselves.
What problems is the product solving and how is that benefiting you?
We use it to translate our app, web-based assets, and occasional marketing materials for our international markets -- keeps our international products on pare with the main EN prroduct.
Technical Project Manager
What do you like best about the product?
Ease of Use: They have a very userfriendly interface the get translations performed in a timely bases.
Ease of Implementation: If you are a newer user your account manager and or technical support contact can assist to get your translations setup and translated in short order.
Customer Support: You always have support@smartling which is the email address for the technical support team who can handle anything from the most simple to the more complex asssitance in a timely manner.
Smartling translations completed for your company that have been processed remain in the portal and when setting up new translations for another project does not incure additional cost unless there are some small changes or additional text that needs to be translated.
Ease of Implementation: If you are a newer user your account manager and or technical support contact can assist to get your translations setup and translated in short order.
Customer Support: You always have support@smartling which is the email address for the technical support team who can handle anything from the most simple to the more complex asssitance in a timely manner.
Smartling translations completed for your company that have been processed remain in the portal and when setting up new translations for another project does not incure additional cost unless there are some small changes or additional text that needs to be translated.
What do you dislike about the product?
I'm a newer user and can't think of anything that I don't like about Smartling. I also don't see any downside of using Smartling.
What problems is the product solving and how is that benefiting you?
In some cases my clients have have international reach and Smartling helps me support multiple product catalog translations for many language and country combinations.
Fantastic translations and support
What do you like best about the product?
We have been using it for over a year and it is making translations a breeze. Great platform & fantastic support.
What do you dislike about the product?
With SFCC we have some manual steps to take to tranlate the contetn within Page Designer.
What problems is the product solving and how is that benefiting you?
We are able to tranlate all our FR Canadian content and will be using it for our EU languages this year.
Best translation tool out there that saves money and time thanks to the Translation Memory
What do you like best about the product?
Translation memory
Support for various file formats
Directives in HTML and CSV
Support for various file formats
Directives in HTML and CSV
What do you dislike about the product?
The errors tool - difficult to understand to which string the translator or reviewer refers to ad in which language.
What problems is the product solving and how is that benefiting you?
It solves spending tons of money and time on re-translations of pre-translated strings.
Localization Partner: Effective CSM and Support
What do you like best about the product?
Having the opportunity to engage with our Customer Success Manager, Tanner LaCorte, has been incredibly valuable. We've established regular sessions for him to connect with our team, and this has greatly contributed to our associates' knowledge and proficiency with the tool. Additionally, the support team consistently demonstrates a willingness to promptly address our concerns and provide swift resolutions.
What do you dislike about the product?
The MTS is cost prohibited at this time.
What problems is the product solving and how is that benefiting you?
We need content localization to engage and communicate with our non-English speaking clients.
Smartling and its usability
What do you like best about the product?
Real-time analytics and reporting: I love the reports sections and getting valuable data from a click.
Smartling's translation memory and glossary functionalities and the automation capabilities.
Smartling's translation memory and glossary functionalities and the automation capabilities.
What do you dislike about the product?
I find Smartling is not very intuitive in some situations.
I find confusing the terms "job" and "project".
I find confusing the terms "job" and "project".
What problems is the product solving and how is that benefiting you?
Easy project management: user-friendly interface that allows monitor progress, assign tasks...
Automation capabilities
Integration options
Real-time analytics and reporting
Automation capabilities
Integration options
Real-time analytics and reporting
Easy process, good comments left in regard to clarifications.
What do you like best about the product?
How easy to translate all macros without needed to submit often.
What do you dislike about the product?
User face could look a bit better or provide step by step on how to process certain actions.
What problems is the product solving and how is that benefiting you?
Translating macros to multple languages
The best TMS I have worked so far
What do you like best about the product?
Automatisation and the ease of integartion
CAT tool with MT, TM and all the other auxiliary pillars to speed up the translation
Great support
CAT tool with MT, TM and all the other auxiliary pillars to speed up the translation
Great support
What do you dislike about the product?
Smartling is rather expensive for the smaller companies and the pricing model is not really transparent.
What problems is the product solving and how is that benefiting you?
Automating the workflows thus reducing manual steps
Speeding up the translation turnaround times - allowing company to move on quicker pace
Reducing costs by recycling translations from the translation memory
Reporting tool - helps to calculate the work done
Cost forecasting - budgeting
Quality assurance
Speeding up the translation turnaround times - allowing company to move on quicker pace
Reducing costs by recycling translations from the translation memory
Reporting tool - helps to calculate the work done
Cost forecasting - budgeting
Quality assurance
Localization Specialist
What do you like best about the product?
Clear UI, easy to use and get around, diverse features
What do you dislike about the product?
Slow TM and context feature does not alway fetch correctly from the image
What problems is the product solving and how is that benefiting you?
We work and onboard internal reviewers so it is important they understand and now how to use smartling pretty quick which the tool allows
Modern, user-friendly TMS
What do you like best about the product?
The best part about Smarlting for me is the light-weight and user-friendly UI without sacrificing too much of the typical TMS functionality. The colorful layouts and additional information on the support pages make it easy to learn how to use the CAT tool and its various features.
What do you dislike about the product?
The downside of a modern system like Smartling is its limitation in computational speed/ability, as well as missing some features. Compared to older TMS, Smartling tends to struggle with bulk TM updates (large or small) and miss some Glossary tool features.
What problems is the product solving and how is that benefiting you?
Smartling is solving the issue of having many different types of content that need to be translated while using the same TMs and linguistic assets. It is quite flexible so I never have to worry about file formats or cross-referencing material - it can tackle web-pages, documents, subtitles, app integrations, and more.
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