The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes.
Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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Invaluable insights and trend analysis
What do you like best about the product?
Nexthink provides a comprehensive platform which enables you to monitor, analyse, optimisn.e and resolve operational issues. The platform allows you to collect real-time insights from without your organisation, make data-enabled decision making and provide a more seamless approach to your end-users. It allows you to streamline processes, enahance productivity and improve users satisfactio
What do you dislike about the product?
Learning the system can take time and some of the knowledge available is not granular enough. The NQL Data Model can be difficult to understand and implement.
What problems is the product solving and how is that benefiting you?
The real-time data analysis is enabling my organisation to make decision-lead operational choices. This has has been critical to a few projects and saved copious amouts of time. We are also using it for application lifecycle, understanding our estate and how device management is not what we thought it was.
Nexthink provides so much data we didn't have
What do you like best about the product?
A lot of details data and insights. Remote Action to fix issue or proactively avoid issue
What do you dislike about the product?
Interaction with end users can be improved such as allowing user to retrieve missed campaign or put in some robustness to detect that user is ready to receive campaign before show it (instead of failed due to user not there). Need more options to schedule remote action (such as allow schedule base on device's local time so that we can deal with world wide users)
What problems is the product solving and how is that benefiting you?
Lots of out-of-the-box scripts we can use. Nice dashboard and lots ot data
Real-time data and insights with a smooth UI
What is our primary use case?
What is most valuable?
Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.
What needs improvement?
Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.
For how long have I used the solution?
I have been using Nexthink for a total of five years - four years on-premises and the last year in the cloud.
What do I think about the stability of the solution?
The solution is stable. I rate it ten out of ten.
How are customer service and support?
Technical support sometimes has delays, similar to SysTrack, and I rate it nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Nexthink, I started my journey with it and then moved to SysTrack. I've also used MDM and TechUnit but primarily Nexthink and SysTrack.
What about the implementation team?
We have two dedicated resources for the implementation and administration of Nexthink.
What was our ROI?
Both Nexthink and SysTrack offer comparable functionality, including automation and dashboards.
What's my experience with pricing, setup cost, and licensing?
Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.
What other advice do I have?
Overall, I would recommend Nexthink as a first priority and rate it ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Our Journey
What do you like best about the product?
We have been on our journey goingon 1 year since this implimenation we have managed > 95K endpoints (Windows, Mac, VDI), targeting them with over 47 remote actions, 70 Applications with performance measurements, 22 software packages tracked via software metering, and 5 published campaign. we have already seen measurable reduction of helpdesk tickets.
What do you dislike about the product?
One update I would like to see in the future is more scheduling options in the remote actions that include a maintnace window.
What problems is the product solving and how is that benefiting you?
One of our latest issues we have tackled was Teams versioning clean up in our environment, With nexthink we were able to have a more targeted approach vs. targeting the whole envoronment.
Nexthink Data - Power and Opportunity
What do you like best about the product?
Nexthink provides valueable insight into a large data set of PC related telemetry, use and web based application which when properly mined and used, offer the opportunity to create quick effective solutions to solve PC related issues, insights into user activities, resource scoping and consumption and compliance. It is integratable into numerous systems and offer lots of possibilities to creatively problem solve and provide enterprise insight. From data gather, to automation, alerting, orchestration, and communication, Nexthink is second to none.
What do you dislike about the product?
The length of data retention is still a slight limitation of the product. Currently it provides 30 days and it would be of extreme benefit to expand this to at least 60 days. This allows more scoping and investigational work to be done to figure out when issues started and how they were potentially solved through updates, patchings or automations available.
What problems is the product solving and how is that benefiting you?
Currently we have a vast array of self heal, on-demand, and API called automations that provide quick easy solutions to issues detected by nexthink, used by technicians to cut down time to resolve, and called through utterances through our chatbot. Additionally, we used Nexthink to monitor our environment for issues, help scope enterprise issues and guard the resources of our machines through constant agent monitor built into our change process and continouing state operations.
Nexthink enabled smarter ways of working and resolving issues at scale
What do you like best about the product?
The community interaction and user idea implementation.
The holistic and modular product mechanisms allowing me to get what i want out of it
The holistic and modular product mechanisms allowing me to get what i want out of it
What do you dislike about the product?
some key products of Nexthink are locked behind a paywall
What problems is the product solving and how is that benefiting you?
Nexthink is helping us solve various problems at scale rather than locally on a device. It allows us to take an issue, identify indicators for that issue in nexthink, and then be able to identify any other devices that have that issue, where we can then apply quick (sometimes automated) fixes
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink: An incredible tool to go beyond IT excellence
What do you like best about the product?
The great capacity it brings for proactive and preventive IT support.
What do you dislike about the product?
The DEX Score has capacity to be improved.
What problems is the product solving and how is that benefiting you?
With Nexthink we are able to offer preventive and proactive IT support, being able to discover issues before it becomes massive disrupting employee productivity.
the tool that every large company should have
What do you like best about the product?
the most important thing for me with nexthink is that you can reach the online computers in seconds and query the information either from data model or by sending powershell script
this saves a lot of time because you dont have to remote the computer to understand the problem
also the other capabilities are used like dex score to understand the computers with problems
alerts and diagnostics also , application , live dashboards etc.
this saves a lot of time because you dont have to remote the computer to understand the problem
also the other capabilities are used like dex score to understand the computers with problems
alerts and diagnostics also , application , live dashboards etc.
What do you dislike about the product?
i dont dislike anything, the only thing ican say here is that it still needs improvement on NQL editor like commenting the lines etc or ability to create better charts for live dashboards etc
What problems is the product solving and how is that benefiting you?
as i sad earliert we have a lot of scripts to find and troubleshoot devices and solve different problems
alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions
alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions
Nexthink Iwona Rimmer - Feedback
What do you like best about the product?
Nexthink Infinity stands out as a comprehensive solution for organizations aiming to enhance their operations and digital employee experience. Having implemented this platform, we've observed several benefits that make it a valuable addition to our IT toolkit. I cant imagine not using it!
One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution.
One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution.
What do you dislike about the product?
There is a learning curve associated with using the platform effectively, which may require additional training for IT staff, can be expensive, especially for smaller organizations with limited budgets. The support could br improved
What problems is the product solving and how is that benefiting you?
Software deployments,Nexthink enhances IT support by providing real-time data and actionable insights, allowing for faster and more effective problem resolution.
Nexthink: A Vital and Resourceful Tool in Our Kit
What do you like best about the product?
What I like best about Nexthink is its utility for our 1st and 2nd line support teams. Nexthink is a tool used daily and it enables us to proactively monitor issues and reduce initial ticket numbers effectively. Additionally, it simplifies remote tasks, making them just a click away. The customer suppport is very reactive and quick, the team at Nexthink are very delightful to work with on integrating new tools and make it easy for us to use nexthink as a whole.
What do you dislike about the product?
I have not encountered any downsides with Nexthink, as it has consistently proven to be a positive tool for our team.
What problems is the product solving and how is that benefiting you?
Nexthink is allowing us to have a more proactive approach towards our technical issues, this allows us to make more time to upskill our support desks and to have a good technical experience for our customers
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