Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
355 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The glue that links all our software together
What do you like best about the product?
We use adopt to give our employees one place to go for support across all of our applications. This has been an amazing help since a lot of our employees are now remote. The product is easy to use, and AppLearn is really helpful.
What do you dislike about the product?
Not much really, they did have a couple of missing features when we first bought the product but they quickly caught up.
What problems is the product solving and how is that benefiting you?
Disconnected employees and a poor support experience
Great Product, even better people!
What do you like best about the product?
The product is simple to use and does what it says on the tin! I've used other DAPs and found them to be overly complicated. I have to say the AppLearn employees are great to work with and so helpful.
What do you dislike about the product?
At first, there were a few features missing, but regular improvements have resolved these gaps.
What problems is the product solving and how is that benefiting you?
software adoption and ongoing software utilisation.
Great for multiple enterprise applications
What do you like best about the product?
ApplLarn is more than just steps, it is about processes. It not only shows you how, but with the why which is important to our teams.
What do you dislike about the product?
They seem to be improving this, but getting it to be fully self-supported will be helpful. With that said, the team at AppLearn is great in getting you configured.
What problems is the product solving and how is that benefiting you?
We seem to have very consistent updates to processes or we have a process that only happens occasionally. Being on the executive team, I did not do some of the activities on a regular basis and when I did AppLearn helped me walk through the process so I did not have to get my admin or another individual in to help me out. We also were able to communicate items like how to do an annual review and what it means to rank someone a 5 (top performer) when it should be sparingly. In the past, everyone got a 5 and then we had to go back and level set the review process.
Nexthink tool has bring in a lot of productivity in work, the automation has made work easier.
What do you like best about the product?
Automated remote actions are outstanding. They remediate the issue and generate results in a flick of seconds, saving a lot of time and workforce. The campaign feature is lovely, and so many things can nudge users without even contacting them.
What do you dislike about the product?
Nothing I can think of now. I like everything so far, be it support, technical staff, etc.
What problems is the product solving and how is that benefiting you?
We solve many issues like Outlook crashes, system restart issues, disk cleanup, application crashes, and many more.
There are many benefits
-save time
-efficient results
-increase productivity
There are many benefits
-save time
-efficient results
-increase productivity
Recommendations to others considering the product:
Just go for it without giving a thought. Trust me, and you guys will love your decision.
Very effective and would highly recommend it
What do you like best about the product?
Remote actions and Campaign feature which reduces the manual efforts
What do you dislike about the product?
Integration with ITSM tool is complicated or not clear
What problems is the product solving and how is that benefiting you?
Broadcasting messages, Device Performance issues
Nexthink implementation and value recognition experience
What do you like best about the product?
Its unique proposition for corporate end user community
Easy to configure portals and dashboards
Multiple level of drill down to find cause for a trend and ability to resolve
Timeline view of device performance, further connected view
Ability to easily integrate with ITSM like Remedy, SNOW, workplace tools such as SCCM
Easy to configure portals and dashboards
Multiple level of drill down to find cause for a trend and ability to resolve
Timeline view of device performance, further connected view
Ability to easily integrate with ITSM like Remedy, SNOW, workplace tools such as SCCM
What do you dislike about the product?
Dasboards for IT management view can be more modern and interactive. The version I worked with had limited options
What problems is the product solving and how is that benefiting you?
Outlook isssues
Password reset proactive prompts
File space/disk space issues
Mass communication on outage, preventive and reactive
custom user survey based feedback for specific or all groups
Custom solution build for PC diagnostics
Asset inventory management for enterprise
Complementing SCCM in resolving PC issues related to software distribution, patch compliance
Password reset proactive prompts
File space/disk space issues
Mass communication on outage, preventive and reactive
custom user survey based feedback for specific or all groups
Custom solution build for PC diagnostics
Asset inventory management for enterprise
Complementing SCCM in resolving PC issues related to software distribution, patch compliance
Recommendations to others considering the product:
Nexthink is a market leader. But there are other companies offering similar products and services for some one to review and take a decision on whats best for them. What makes Nexthink unique is its thoughtful design of solutions required for the IT support serving corporate end user community. Its ability to integrate seamless with IT support, ITSM tools, Management dashboards and friend communication with end users along with its core ability of analytics and remote self heal makes it a great choice
Nexthink helps in proactive monitoring and providing solutions by identifying the root cause.
What do you like best about the product?
It has option to drill down to identify the root cause for any issue. It gives real time data.
What do you dislike about the product?
We can identify the issues but to implement the solution have to depend on different team.
What problems is the product solving and how is that benefiting you?
BSOD issues, crash issues, High CPU utilization etc.
In Like a Lion Out Like a Lamb
What do you like best about the product?
- Receptiveness to feedback
- Frequency of updates and feature changes
- Ease of use
- Implementation is easy for simple use features (e.g., smart pages, slit screen, tooltip)
- Quick adoption, small learning curve - easy for administrators to pick up
- Frequency of updates and feature changes
- Ease of use
- Implementation is easy for simple use features (e.g., smart pages, slit screen, tooltip)
- Quick adoption, small learning curve - easy for administrators to pick up
What do you dislike about the product?
- Implementation process, significant roadblocks, and hurdles
- Feature limitations
- Sales process, lots of significant promises that were not possible
- Employee (AppLearn) turnover
- Trails
- Lack of connectivity between systems
- Lack of support for navigiating between pages in the same system
- Lack of security configuration support (granted, also limitation caused by other vendor API options)
- Hours of support - we had assumed AppLearn would meet customer hours in North America, however, we have had to adapt to UK hours
- Feature limitations
- Sales process, lots of significant promises that were not possible
- Employee (AppLearn) turnover
- Trails
- Lack of connectivity between systems
- Lack of support for navigiating between pages in the same system
- Lack of security configuration support (granted, also limitation caused by other vendor API options)
- Hours of support - we had assumed AppLearn would meet customer hours in North America, however, we have had to adapt to UK hours
What problems is the product solving and how is that benefiting you?
Giving support to the organization with access to training and resources where they are—reduction in training hours and HelpDesk tickets—increased confidence and experience with processes. Currently available across three enterprise systems and pending release and configuration to several others.
Recommendations to others considering the product:
- Complete comprehensive references prior to signing the contract
- Have a comprehensive legal review of said contract
- Confirm your desired processes and configurations are possible
- Set clear expectations and level of professionalism with the implementation team immediately
- Use a respectable level of assertiveness when dealing with AppLearn
- Have a comprehensive legal review of said contract
- Confirm your desired processes and configurations are possible
- Set clear expectations and level of professionalism with the implementation team immediately
- Use a respectable level of assertiveness when dealing with AppLearn
Application Support Wingman!
What do you like best about the product?
Seamless integration with our cloud systems for a great user experience
What do you dislike about the product?
Need support for on-prem applications (non-browser based)
What problems is the product solving and how is that benefiting you?
We are reducing training effort and calls to the Help Desk by putting our tailored training material literally right at the users' fingertips
Innovative proactive Monitoring and Analysis Tool
What do you like best about the product?
-It shows indepth activites of devices including executions, number of connections.
-We can analyse and get the hint of an issues before creating a huge impact on infrastructure or End User's systems.
-We can fetch users/Computers details from Nexthink including there OS, hardware configuration.
-We can check what application has installed and at what time the installation happened.
-To create dashboards, Metrics, Categories, Service is very easy process or task.
-We can analyse and get the hint of an issues before creating a huge impact on infrastructure or End User's systems.
-We can fetch users/Computers details from Nexthink including there OS, hardware configuration.
-We can check what application has installed and at what time the installation happened.
-To create dashboards, Metrics, Categories, Service is very easy process or task.
What do you dislike about the product?
-Sometimes Nexthink Finder gets crashed while creating categories or metrics.
-Aprt from that nexthink is and handy tool
-Aprt from that nexthink is and handy tool
What problems is the product solving and how is that benefiting you?
-Extended logon Duration which improved logon time of users
-Failed connections
-Application crashes
-Working to improve network response time
-Failed connections
-Application crashes
-Working to improve network response time
showing 241 - 250