I use Nexthink to monitor application crashes of processes or how the device works in our environment. We monitor more than 1,00,000 devices in our company with Nexthink. Our company also creates campaigns and helps create campaigns for some end users of Nexthink. If sometimes a user runs low on space, in our company, we send an automated notification with the help of the tool asking them to delete some files from their device, along with the ability to send some scripts as well. In our company, we can use Nexthink to monitor the performance of applications and send some PowerShell scripts to check whether the services are running. You can perform an investigation if sometimes something is not working fine. Without taking remote access, you can capture all the logs from a particular application in the back-end to see how it behaves and what applications. Sometimes, you can see what is wrong or enhanced with the solution's taskbar before collecting all the data from this tool.
Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
External reviews are not included in the AWS star rating for the product.
A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability
What is our primary use case?
How has it helped my organization?
Nexthink saves a lot of time for the technicians who work on the troubleshooting side since you don't have to wait for someone to connect remotely to help you troubleshoot the issues in several devices, as it will give you an overview if you want to check devices to see what is happening with them. You will get an overview of all the devices you want on the same screen and show you what is happening while also allowing you to export the details in an Excel file, which you can use to compare and check if some application is working on a particular system or not. If an application is not working on a particular system, you can find out why it is not working by grabbing the logs and checking the process, which can save a lot of your time. If I were to create a matrix to explain how the solution saves time, I would rate it an eight out of ten, meaning that the solution's ability to help save time is 80 percent.
What needs improvement?
Nexthink is just a monitoring tool. In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink, but you can create your dashboard in Splunk. I am unsure whether Nexthink is a monitoring tool with built-in features since we don't have access to many of its features in our organization. If the solution sends alerts through the dashboard or automated emails, especially when things are not working fine, it can be a great improvement and add to the solution's features. Some other tool sends automated emails if things are not working fine in Nexthink. One should be able to schedule monitoring in Nexthink. The aforementioned areas can be considered for improvement in the product.
For how long have I used the solution?
I have been using Nexthink for more than two years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
How are customer service and support?
I have never contacted the solution's technical support.
Which solution did I use previously and why did I switch?
BigFix was one of the solutions that I worked with in the past.
How was the initial setup?
The solution is deployed on the cloud. Earlier, we had the solution on an on-premises server, but right now, we have it on a private cloud from Azure in our company.
What other advice do I have?
There is a different team consisting of seven to eight people, a mix of engineers and administrators in my company, who maintain and upgrade the application.
I recommend the solution to those planning to use it. Nexthink provides its users with a very good point of overview and presentation.
There are many benefits of Nexthink since it allows a person to check in seconds which applications are running or if there are any crashes, thereby giving a good overview to the user that can be helpful during troubleshooting. Instead of connecting to a tool remotely, from Nexthink itself, you can see what works fine.
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Great Overview of the digital employee experience and good insights on device performance
Nexthink Evaluation
- Detecting causes of Problems
- Follow up migrations from Crowdstrike to Defender by exemple
Amazing way of monitoring devices and remediating popular issues
Remediation of popular issues
Reporting of deployment projects
Self-healing applications
G2 Review - Nexthink is the best tool I have ever seen in terms of Digital Employee Experience
Nexthink improves devices activities visibility
- Realtime metrics
- API and scripting capabilities
- Computers issues anticipation
- Hidden problems detection
- New Nexthink Infinity cloud platform (vs On-prem infra)
- Cloud platform version management (every month, new version, new functionalities,...) requesting frequent test and validation.
Improve business process outcomes
Create internal/operational efficiencies
Improve business process agility
Improve compliance & risk management
Great product for Organization specific Help content in Finance System.
Monitor and Observe your business
The people working on the tool are continuously working to make it better and listening to the feedback from customers.
Nexthink - the IT Multitool
- potential to cover many use cases (self repair mechanics, licence tracking, user interaction)
- drive innovation
- the Agent runs reliable hardly any issues
- overlaping functions to other established products
- lack of reporting to display impact of measures
- IT-Agent triggered skripts on clients to avoid local admin rights
- basic licence monitoring
- client visibility tool for IT-support team
Best DEX product
2) Remote actions make remediation very easy
3) Engage module is really effective