Submittable Grants Management Software
SubmittableReviews from AWS customer
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Excellent Customer Service, Easy to Setup and Use
What do you like best about the product?
Submittable has excellent customer service. I've experienced it as an administrator, working with a dedicated Submittable staff member to set up our organization's program (an application for a fellowship) and throughout administration of the program. I always received quick, thorough responses via their chat or email customer service. Often, I could find the answers to my questions in their online library of "how-to" articles. This allowed me to use Submittable effectively and confidently.
Their customer service extended to applicants/fellows, meaning that I did not need to answer their questions but, rather, they could contact Submittable and receive a quick, accurate response.
I used Submittable daily to create an application and administer the program, throughout the application selection rounds and with the chosen applicants, who became members of the program.
Their customer service extended to applicants/fellows, meaning that I did not need to answer their questions but, rather, they could contact Submittable and receive a quick, accurate response.
I used Submittable daily to create an application and administer the program, throughout the application selection rounds and with the chosen applicants, who became members of the program.
What do you dislike about the product?
Submittable reports export only to .csv or Excel files well. They do not export well to PDF in that you cannot modify what information is/is not exported to the PDF. Since applications in Submittable can include personally identifying information or details beyond what you need in the PDF, not being able to modify what is pulled from the platform into the PDF is an issue. Also, the PDF has the Submittable logo at the top, not your organization's, so it cannot be used externally. The ease of integrating Submittable with Adobe Acrobat can therefore be improved.
What problems is the product solving and how is that benefiting you?
Submittable made contacting applicants and successful applicants (who became fellows) very easy. It eliminates the need for mailing or marketing lists/bulk emails from Outlook. When I needed to collect additional information from applicants and/or successful applicants (fellows), I was able to create the right type of form in Submittable and email it to an individual user or in bulk to a list of users of my choosing. This also demonstrates how easy it is to create and format emails in Submittable's messaging system. Submittable even allows you to create email templates. I used these for monthly updates to applicants and for periodic update emails to bulk groups of users (e.g., end of application and not selected).
Streamlined Submission Management Made Easy
What do you like best about the product?
Submittable makes it easy to collect, manage, and review submissions in one place. Its intuitive interface, customizable forms, and collaborative review features simplify complex workflows and save time for both applicants and administrators.
What do you dislike about the product?
While the platform is very functional, some advanced customization options require extra effort or support from the Submittable team. Reporting features could be more flexible, and the pricing can become steep for larger programs or growing teams.
What problems is the product solving and how is that benefiting you?
Submittable helps streamline the entire grant and application process by centralizing submissions, automating reviews, and enabling better team collaboration. It eliminates the need for manual tracking via spreadsheets or email chains, which has saved us time, reduced errors, and improved the experience for both reviewers and applicants.
Bright Funds by Submittable
What do you like best about the product?
The easy sign-up process and intuitive user friendly features.
What do you dislike about the product?
Not applicable at this time. I am still learning the software.
What problems is the product solving and how is that benefiting you?
Submittable is helping to provide a solution for an employee engagement program.
Easy platform for employers!
What do you like best about the product?
We love how easy it was to set up this platform and integrate with our HRIS. So easy to use!
What do you dislike about the product?
There's nothing I dislike about the platform or team.
What problems is the product solving and how is that benefiting you?
Allowing employees to make donations that the company can match with ease and agility.
Good customer service available
What do you like best about the product?
Submittable keeps track of the submissions to Writer Advice's Contests. Their people have been very helpful when I couldn't get things to work.
What do you dislike about the product?
I've had some trouble setting up new contests without help, since technology isn't my strength, but I've gotten some good help. I miss the newsletter that listed our contests.
What problems is the product solving and how is that benefiting you?
Not sure this applies. FYI, I still use it for submissions to our writing contests, but that wasn't an option.
The agent I spoke with was exceedingly helpful.
What do you like best about the product?
The process was relatively simple and the agent was friendly that assisted me.
What do you dislike about the product?
When trying to submit my application the screen was not sized properly on your end, making it where the application butten was hidden.
What problems is the product solving and how is that benefiting you?
I requested assistance due to a natural disaster in my area.
Easy to use for workflows!
What do you like best about the product?
I like the ease of building forms, and building workflows. Being able to plan and structure step-by-step processes for work is extremely helpful when training team members and ensuring nothing gets missed. I also like how easy it is to build in tables.
What do you dislike about the product?
One thing I've always wanted from the workflows, is the ability to auto-assign different stages in a workflow based on whoever was assigned on a previous stage. From conversations I've had with Submittable, I found that that is not possible.
What problems is the product solving and how is that benefiting you?
It provides an easy way to have online applications.
Easy to use for both staff and applicants
What do you like best about the product?
The back end is very intuitive and easy to adjust as needs arise. Help for grantmakers and applicants is responsive and easy to find. Getting projects up and running is easy, and it's easy to adjust for quality
What do you dislike about the product?
The few things I have complained about have been updated, like not being able to see applications in draft to support applicant orgs better, that was just updated recently.
What problems is the product solving and how is that benefiting you?
Previously any grant applicant or RFQ applicant had to submit a paper application and attachments, often in multiple duplications so that every reviewer had a copy. We are making it easier for applicants and reviewers; cutting down printed materials significantly. As a grant manager, Submittable makes my job easier from the beginning to the end of the funding. The data management across programs has been a game changer as well!
Great service
What do you like best about the product?
Easy to keep track of submissions and an excellent customer service team. Super-responsive when we've had issues
What do you dislike about the product?
The ability to run reports has been a challenge, despite the massive integration of our entire back catalog of stuff
What problems is the product solving and how is that benefiting you?
Makes the online application process easier for more people to access. We're a state agency, and Submittable has created a home for all of our submission material. The ability for clients to edit their applications has been a great feature, as well.
Excellent support via email
What do you like best about the product?
Bright Funds support helped me get a small nonprofit on the IRS list and also on my company's approved list of nonprofits. Extremely helpful!
What do you dislike about the product?
It could be better if there was a section in FAQ for what to do if a nonprofit is not in the list of approved nonprofits.
What problems is the product solving and how is that benefiting you?
Helping me support a nonprofit that I am passionate about.
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