Outreach Sales Execution Platform
OutreachReviews from AWS customer
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The best there is for automated outreach
What do you like best about the product?
Outreach is simply the best at what they do, and I'm surprised that there aren't more reviews on here for them. I have tried probably 5 other pieces of software to see if they can keep out with Outreach, and I always come back to Outreach because I know that I can rely on them.
Their campaigns, reply detection, template handling, and even their CRM areas are all top notch. While some software claims to do almost everything Outreach does, there is one thing that it does better than every one else and it has saved me so many times. If I send an email to bob@domain.com, but susie@domain.com responds, it notifies me someone else has responded for bob and stops him from receiving more emails in the campaign. It's unbelievable how good that level of reply detection is.
Their campaigns, reply detection, template handling, and even their CRM areas are all top notch. While some software claims to do almost everything Outreach does, there is one thing that it does better than every one else and it has saved me so many times. If I send an email to bob@domain.com, but susie@domain.com responds, it notifies me someone else has responded for bob and stops him from receiving more emails in the campaign. It's unbelievable how good that level of reply detection is.
What do you dislike about the product?
The really isn't much I dislike about Outreach. The price? Other than that, it's very reliable and always gets the job done. I honestly don't think there is something I could suggest that it could do better. Maybe shareable templates across their user base?
Thinking more about it, their customer service is lacking. They have nice people that work it, but they're one of the only companies I use where I am regularly misunderstood when I ask a question. Maybe it's the complicated software, but it's frustrating having ask the same question 2-3 different ways to get an answer. I've just stopped trying.
Thinking more about it, their customer service is lacking. They have nice people that work it, but they're one of the only companies I use where I am regularly misunderstood when I ask a question. Maybe it's the complicated software, but it's frustrating having ask the same question 2-3 different ways to get an answer. I've just stopped trying.
What problems is the product solving and how is that benefiting you?
Outreach is my main software for automated outreach in my business development company. Without it, I wouldn't have a company and I wouldn't be successful. It is a software I'm confident in to always send out my emails, it has unbelievable reply detection, and it has all the settings I need to make sure my email looks personalized.
Recommendations to others considering the product:
One thing that I have started to do recently is to use Outreach as my CRM and my email software. While it doesn't do quite everything that other CRMs do, it does quite a bit. After many many months of searching and using other CRMs and even really liking some, I discovered it just made more sense to do what I needed in Outreach.
A CRM is only as useful as how often you use it, and setting tasks, tracking emails, and managing contacts is super easy in Outreach. Since my whole database has to pass through there as they get emailed, it made sense just to use it as a CRM as well.
A CRM is only as useful as how often you use it, and setting tasks, tracking emails, and managing contacts is super easy in Outreach. Since my whole database has to pass through there as they get emailed, it made sense just to use it as a CRM as well.
SDR using Outreach
What do you like best about the product?
It's extremely easy to stay organized and make sure hot or warm leads don't fall through the cracks. I like that it tells you as soon as someone opens your email. The customer support is quick and very responsive. If they don't understand a question they will ask for screen shots or examples of the problem to make sure it is fully addressed.
What do you dislike about the product?
There are some bugs where it seems Emails are opened less than in actuality. When a prospect is out of the office and you get an auto response from their email the sequence that prospect is in will be put on pause. You have to manually unpause those prospects to keep them going in the sequence.
What problems is the product solving and how is that benefiting you?
The automation of emails is fantastic. It customizable to territories so emails go out during business hours. The Tagging makes it easy to group prospects by certain trade shows attended, softwares used, time zone, drip campaign, ect. Makes it easier to find all prospects according to how they are associated to our outreach efforts.
Very useful, use it everyday
What do you like best about the product?
The simplicity of search and being able to group people with tags
What do you dislike about the product?
Trying to connect with Salesforce has it's difficulties
What problems is the product solving and how is that benefiting you?
Strategic emails with sequences
Recommendations to others considering the product:
Give it a try!
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