Outreach Sales Execution Platform
OutreachExternal reviews
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Great for customer "outreach"
What do you like best about the product?
The ability to design sequences that can manually send themselves is invaluable when designing a "drip" marketing campaign to users. The way outreach syncs with Salesforce is also an INCREDIBLE time saver so information doesn't have to be logged or uploaded in two places.
What do you dislike about the product?
You can't upload contacts into a template without making it a one-email sequence which is rather annoying. Oftentimes outreach will drop calls and/or you are not able to use the "menu" on a call (ie. press 1 to speak with X) when calling through the platform.
What problems is the product solving and how is that benefiting you?
Marketing, user outreach, email performance metrics
Business Development Representative
What do you like best about the product?
Scheduling your daily activities.
Quality of Volume (Emails/ Calls/ LinkedIn Messages).
Quality of Volume (Emails/ Calls/ LinkedIn Messages).
What do you dislike about the product?
Sometimes you might lose focus on making things personalised for prospects.
What problems is the product solving and how is that benefiting you?
Sparking interest with inbounds outbound leads - gaining the qualification needed to raise an opportunity.
Outreach Review
What do you like best about the product?
I love everything about Outreach! This company has created an amazing piece of technology that any company can use for outbound prospecting.
What do you dislike about the product?
Nothing - anything that we thought we could not handle with Outreach, they're technology support worked through with us to make sure that all of our processes could be housed within Outreach.
What problems is the product solving and how is that benefiting you?
We are utilizing Outreach for outbound prospecting.
Average UX, but functional
What do you like best about the product?
The outreach academy help, and the plugin outreach everywhere
What do you dislike about the product?
Not very intuitive, much preferred salesloft and hubspot. Seems like it’s missing some features re: drip campaigns but might just be hard to use. Many options and menus are available only in the hover state which doesn’t seem like good practice.
What problems is the product solving and how is that benefiting you?
Mass and targeted outreach to warm and cold leads
OtReach Review
What do you like best about the product?
It allows you to manage your sales pipeline effectively by sequencing contacts.
What do you dislike about the product?
Sometimes its difficult to import prospects in different ways.
What problems is the product solving and how is that benefiting you?
I use it on a day to day basis to complete my sequenced sales activity. Be this basic cold calling or different campaigns.
Recommendations to others considering the product:
Its a great tool for managing your sales force and your own individual needs.
Outreach is my sales brain
What do you like best about the product?
I love the task automation tool. By putting my leads and opportunities into sequences, I can just push play and let Outreach tell me what to do next. The less I have to think about what comes next, the more I can just smile and dial.
I also love all the software integrations that are offered!
I also love all the software integrations that are offered!
What do you dislike about the product?
Sometimes the permissions can be frustrating. I'll need to call someone, but the software will tell me I don't have rights to contact them, but I won't know why. Probably just an admin setting, but it would be nice to have a little mk ore visibility into the restrictions, even if I can't change them.
What problems is the product solving and how is that benefiting you?
Emailing, calling and organizing leads and lead campaigns.
Amazing Software for Contacting and Tracking Leads
What do you like best about the product?
I love that Outreach is very easy both to learn and to use. I had not used Outreach prior to my current position at the software company I work for, and it only took a few hours before I knew how to effectively use Outreach in order to carry out my daily tasks. Outreach is an amazing tool for combining the power of both emailing and calling prospects into one platform that automates everything possible, and keeps good leads in the contact loop to ensure that no opportunities fall through the cracks when you are cold or warm calling.
I also love that Outreach allows you not only to track your own activity in regards to emails, calls, voicemails, etc. but you can also track the activity of the coworkers that you have been given permissions to follow. This is a tremendous help in making sure that multiple people don't accidentally or intentionally reach out to the same prospect.
I also love that Outreach allows you not only to track your own activity in regards to emails, calls, voicemails, etc. but you can also track the activity of the coworkers that you have been given permissions to follow. This is a tremendous help in making sure that multiple people don't accidentally or intentionally reach out to the same prospect.
What do you dislike about the product?
I dislike that it can sometimes be slow when you are going through prospects. It can take several seconds for each new prospect to load and overtime this can add up to a fair bit of time.
What problems is the product solving and how is that benefiting you?
Outreach helps me as a business development representative to automate my email blasts without spamming a prospect, and it helps me to not let any opportunities fall through the cracks.
Recommendations to others considering the product:
If you want a software to automate your email blasting without overwhelming your prospects, and to make calling prospects, whether they be cold or warm, to be efficient and easy, then I strongly recommend Outreach.
A Good Sales Automation Solution
What do you like best about the product?
The minimalistic design and the handy features for admins to get the ball rolling in under 3 days is awesome.
What do you dislike about the product?
The Support. Currently only serviceable in PST time zone - by the time something has broke if you are in IST - it would have blown beyond proportions by the time Outreach support wakes up to pick it up for you.
What problems is the product solving and how is that benefiting you?
1. Customized templates based on audience
2. Stats to A/B test what kind of content gets most conversions
2. Stats to A/B test what kind of content gets most conversions
Recommendations to others considering the product:
If you have an SDR team in place and are in Growth mode - consider having Outreach to track email delivery rates, the response rates, to auto-generate tasks for SDRs, to measure conversions.
Positive Outreach review
What do you like best about the product?
Customer support
Reliability
Lauren K. is the best, give her a raise
Reliability
Lauren K. is the best, give her a raise
What do you dislike about the product?
Slow product improvement process
Too much reliability on Salesforce
Too much reliability on Salesforce
What problems is the product solving and how is that benefiting you?
I need reps doing more activity, more efficiently. Outreach has been able to meet those needs somewhat, but not to the level I would have hoped. This might be an unfair statement since other competing products haven't been able to meet my expectations as well.
Recommendations to others considering the product:
It's Outreach v. SalesLoft. There are many other smaller players that can give you more customization at a cot, just depends on your business. Outreach is already trying to stick us with "add-on" costs.
Any sales professional NEEDS this product.
What do you like best about the product?
Love seeing who has opened my emails! No longer wasting time on those not interested!
What do you dislike about the product?
Sometimes it can be difficult to keep track of people in/out of sequences. Like sending an automated email to someone who didn't respond via email, but gave me a call.
What problems is the product solving and how is that benefiting you?
SAVING SO MUCH TIME no longer having to individually email each prospect.
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