Outreach Sales Execution Platform
OutreachExternal reviews
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Productivity focused software
What do you like best about the product?
Outreach has a sense of urgency when it comes to updating their product. They are always coming out with new additions to their product.
Also, setting up the product and onboarding our SDRs was very smooth and our CSM was very helpful along the way.
We used LinkedIn is quite a few of our sequences and the new feature of being able to declare the different types of takes has been a huge help on defining each task.
The new task panel is awesome! It has helped speed up our slower tasks such as the different LinkedIn task types.
Also, setting up the product and onboarding our SDRs was very smooth and our CSM was very helpful along the way.
We used LinkedIn is quite a few of our sequences and the new feature of being able to declare the different types of takes has been a huge help on defining each task.
The new task panel is awesome! It has helped speed up our slower tasks such as the different LinkedIn task types.
What do you dislike about the product?
The support team needs to pay more attention to detail when reading and responding to emails.
What problems is the product solving and how is that benefiting you?
They have drastically improved our prospecting. Our old software was nowhere near as customizable and reliable as Outreach, from support being helpful to the software uptime.
Cancelled within 6 months of using - multiple problems, poor support, negative offboarding
What do you like best about the product?
Nothing. The sales process was painful, the licensing was clunky (which forced me to plan out exactly what I would need, as opposed to just adopting the service naturally), and the functionality never met expectations.
What do you dislike about the product?
Product did not deliver what was promised. Poor customer support experience. Took more time to manage than was acceptable. We also ran into email deliverability problems, which was a severe blow.
What problems is the product solving and how is that benefiting you?
Increased efficiency for sales development and prospecting. While we increased activity, we were never able to run reports, and our email deliverability issues handicapped the team for weeks. We are terminating not even 6 months into our 1yr contract, despite the fact that they will not issue a refund.
Recommendations to others considering the product:
Look elsewhere. I will refuse to do business with them ever again.
Has done what we need and continues to add value
What do you like best about the product?
One of our big frustrations in the past was that the platform we used was unreliable (i.e., several crashes a day). Outreach is reliable. They've also continued to improve the product offerings. Meetings is and will continue to be a great addition.
What do you dislike about the product?
The searching is very robust. However it's not the easiest to use and almost takes learning a whole system to do so.
What problems is the product solving and how is that benefiting you?
We've been able to become much more targeted with our outbound sales
Recommendations to others considering the product:
Obviously it depends on your needs, but it's been a great addition for us.
Automate your Sales process
What do you like best about the product?
Outreach alleviates a lot of the manual emailing we were doing before. I know have an organized sequence of events to reach out to prospects. In addition to that I love using A/B testing to prove which emails are proving to have more successful open/click/reply rates.
What do you dislike about the product?
There have been a couple technology misses that are on the roadmap but not currently available with the tool.
What problems is the product solving and how is that benefiting you?
The way in which we communicate with our prospects is far more organized and standardized. Our team now speaks the same language and we have analytics to prove whether or not our emails are efficient.
Recommendations to others considering the product:
This is a staple for people who spend a large amount of their time emailing/calling prospects.
BDR and AE Task Management
What do you like best about the product?
Task management, activity and sequence metrics.
What do you dislike about the product?
I still can't believe that to this day Outreach still doesn't have a home screen for frontline managers. The "360 view" should be geared towards helping a manager help their team! Reports aren't the most intuitive.
What problems is the product solving and how is that benefiting you?
Task Management, call/email analytics.
Powerful.. when it works.
What do you like best about the product?
I love the robust feature set and ability to track workflow and engagement in the platform.
What do you dislike about the product?
Outreach is ALWAYS experiencing issues whether it’s with dialing, integrating, loading simple menus, logging calls, etc. Lately, it has disturbed our team’s workflow.
What problems is the product solving and how is that benefiting you?
Outreach is allowing many more email engagements thus resulting in higher output and more two way communication.
Recommendations to others considering the product:
Be aware that it does not cross integrate with Salesforce, and support will be less than helpful for larger scale issues.
Sales Industry changing software
What do you like best about the product?
Outreach Voice and Email Sequencing are by far the best features for our sales team.
One of the best features of Outreach Voice is the Voicemail Drop. Being able to "drop" a pre-recording voicemail into a prospects voicemail save my reps time and improves efficiency across the board. Our reps gain an extra hour every day from this feature alone. That's 20+ hours a month per rep!
One of the
We are now able to auto-engage every marketing lead within minutes – this helps us when we are unable to immediately respond to leads when we’re away from our desk/phone.
We can create custom sequencing touchpoints – being able to ensure timely, custom-tailored “auto” follow-ups.
For example: Free SEO audit submission on our website > triggers and sends custom “thank you” email with a CTA > no response after 5 days > triggers second custom email with CTA > no response after 10 days > triggers custom 3rd email….so on and so forth. All of this is happening in the background while the sales reps are nurturing and closing warm/hot leads.
One of the best features of Outreach Voice is the Voicemail Drop. Being able to "drop" a pre-recording voicemail into a prospects voicemail save my reps time and improves efficiency across the board. Our reps gain an extra hour every day from this feature alone. That's 20+ hours a month per rep!
One of the
We are now able to auto-engage every marketing lead within minutes – this helps us when we are unable to immediately respond to leads when we’re away from our desk/phone.
We can create custom sequencing touchpoints – being able to ensure timely, custom-tailored “auto” follow-ups.
For example: Free SEO audit submission on our website > triggers and sends custom “thank you” email with a CTA > no response after 5 days > triggers second custom email with CTA > no response after 10 days > triggers custom 3rd email….so on and so forth. All of this is happening in the background while the sales reps are nurturing and closing warm/hot leads.
What do you dislike about the product?
I've run into some outbound spam problems, but I don't think that's Outreache's problem. Maybe if they could better coach on how to better craft an email that's less spammy, that would be helpful.
What problems is the product solving and how is that benefiting you?
Freeing up reps time through better task management and automated email follow-ups. This helps our team focus on what matters - warm/hot leads.
I think the headline here is that every sales rep on our team be will able to focus a couple more hours every day on the most important tasks while the less important tasks are working in the background, and we can close the sale rep performance gap with intelligence gathered by the software.
I think the headline here is that every sales rep on our team be will able to focus a couple more hours every day on the most important tasks while the less important tasks are working in the background, and we can close the sale rep performance gap with intelligence gathered by the software.
Streamline team operations
What do you like best about the product?
Enables various teams to have visibility into the prospecting process. Leveraging some communication automation but still giving the ability to personalize. Also the streamline feedback loop and recording all touches and activities in a consistent manner making tracking and reporting really easy.
What do you dislike about the product?
The learning curve can be steep if someone has not used a tool like this in the past.
What problems is the product solving and how is that benefiting you?
Providing a way for sales to be efficient in their prospecting while still tracking activities so we can see what is working and what is not working. Using the governances also allows us to provide visibility to leaders and managers that need it for coaching and team improvement.
Recommendations to others considering the product:
Ensure your operations team is involved from the start. Decide and set up governances, team structures and some essential triggers before rolling it out to the team. Do not let everyone create their own sequences because it will create disparate reporting and you will loose a lot of the key insights that could be gained. So having some sequences pre-built for the team. Allow for feedback and iteration. Identify key roles that are leveraging the program better than others and use them as tool advocates.
Outreach improved our effectiveness and visibility
What do you like best about the product?
I like the ability to automate certain functions of the prospecting process, while making things like personalization easier. As we implemented Outreach's platform, out business development team was able to analyze what messaging was working, what cadence was appropriate for our target prospects, and plug all of that in to sequences that everyone trusted. Also - as a manager, the data that Outreach gives you to help coach your reps is excellent.
What do you dislike about the product?
While the data is excellent to have, it's not always easy to find exactly what you're looking for. If you have a large team and/or want to insert a bit of gamification related to activity, it can be difficult due to some of the pre-programmed leader boards and dashboards.
What problems is the product solving and how is that benefiting you?
One of the main problems we had before we started using Outreach was getting all the BDRs on the same page as far as what messaging was working. We also struggled to find out what KPIs to focus in on since the data was siloed by each individual. Outreach is helping us solve both of those issues by giving our reps the data-proven messaging that they need, and our managers the visibility to be able to coach their teams. The benefits of that is more quality meetings for our sales team. We are setting more meetings than ever before and they are higher quality because of the ease of using Outreach.
Recommendations to others considering the product:
Make sure you test it out first. It's definitely a learning curve for reps and account managers who are coming form different tools or not tool at all.
Outreach helps my team be more efficient with their time and close more business.
What do you like best about the product?
I love the customization of the sequences and the data behind each one. We use the data behind the sequences to create best practices for our team.
What do you dislike about the product?
I with Outreach also had a more robust calendar function so we didn't have to use another software.
What problems is the product solving and how is that benefiting you?
We solve for maximizing the efficiency of our account executives.
Recommendations to others considering the product:
I would recommend implementing Outreach if you want to maximize time and scale your sales team!
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