Outreach Sales Execution Platform
OutreachExternal reviews
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User-friendly sales tool
What do you like best about the product?
We just implemented outreach and I'm still getting the hang out of it. I appreciate that the interface is clean and self-explanatory. However, there are still a few things I wasn't able to figure out on my own.
What do you dislike about the product?
So far, it isn't clear which workflows to execute in Outreach vs. salesforce. It has also been a bit difficult to set up and run email sequences as well as import leads from salesforce.
What problems is the product solving and how is that benefiting you?
sales automation, outbound email sequences and tracking, cold calling, prospecting, scheduling
Recommendations to others considering the product:
test it out before you commit
Heavy reliance and usage, Great UX/UI
What do you like best about the product?
I'm a big fan of their tasks features as I no longer have to utilize sticky notes, or spreadsheets. It's as if I have a personal assistant. Also, the UI is very clean and easy to navigate.
What do you dislike about the product?
Some of the actions still need some work. For example, when I attempt to schedule an email with a specified time, it will auto default to send at 9am. Also, the tasks aren't great for time specific matters, they work best to remind you about a task on a specific day.
What problems is the product solving and how is that benefiting you?
I'm able to utilize their sequence features to reach out to many more prospects than if I had to manually sequence.
Gets the job done!
What do you like best about the product?
Outreach makes it so easy to reach a large volume of people while being targeted with your messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It helps sales reps become more data-driven. This platform is the best of its kind.
What do you dislike about the product?
Outreach can be a bit difficult to use. Their UI is not very user-friendly. Sometimes completing the most simple task can take a while due to tricky UI. The Salesforce integration has it's ups and downs, but overall everything works great and our marketing department loves it
What problems is the product solving and how is that benefiting you?
Our sales team uses Outreach to reach a mass number of prospects. Outreach allows us to be very targeted in our messaging and creates efficiency for the team. Also, by looking at interaction stats, we are able to tell who is interested and needs follow up.
Recommendations to others considering the product:
Look more into the Salesforce integration to make sure it accomplishes what you need it to. Also, make sure to get sales buy-in. This platform works best for the sales team to use. If your team needs to reach a large volume of prospects and wants data around open rates and interactions, this is for you.
One of the most user friendly CRM clients I have used
What do you like best about the product?
I like that it is very customizable. I haven't been able to use all of the features yet but love the way I can pull data with just a flew clicks.
What do you dislike about the product?
Just that I haven't been able to learn all the features. I need to register for more webinars I suppose
What problems is the product solving and how is that benefiting you?
I've been able to keep track of my leads in a very organized and effective way. Benefits could be that I need less clicks and involvement to reach the data I need in the way I need it.
Recommendations to others considering the product:
Customization of the platform and data presented is awesome.. Easy to use and has a great appearance which is always a plus.
Good for small teams, horrible for enterprise. Integration is never good.
What do you like best about the product?
Outreach probably has the most advance features out there. The UI looks really cool and modern. It has everything a sales rep would ever need in a automation tool.
What do you dislike about the product?
Integration - Integration of any product also have flaws. Also has holes in security. You have to understand how integration works to know what I mean.
Extremely hard to learn. Outreach is the hardest automation tool to learn.
Twilio - Great if you have a very small team. The more users you get the worse sound quality becomes. Because Twilio everyone shares one line per account. so long story short, when you have 100 reps they'll all be sharing one Twilio line.
Extremely hard to learn. Outreach is the hardest automation tool to learn.
Twilio - Great if you have a very small team. The more users you get the worse sound quality becomes. Because Twilio everyone shares one line per account. so long story short, when you have 100 reps they'll all be sharing one Twilio line.
What problems is the product solving and how is that benefiting you?
automating sales process. making my team and I more efficient. There are benefits but after you use outreach you'll realize that the benefits are cut short because of the maintenance tasks you need to do to upkeep outreach and its integrations.
Recommendations to others considering the product:
Don't let their amazing marketing strategies fool you. Outreach definitely has very sophisticated features but the product itself is not that well done. I cant emphasize how bad Twilio is for team's with many users and how tedious integration upkeep is. My company switched from Outreach to Salesloft to now Dialsource. I would recommend checking out Dialsource before deciding to go with either Salesloft or Outreach.
OutReach, data driven pipeline development
What do you like best about the product?
The clear user interface makes the adaption and onboarding and set up seamless. On top of that, the powerful cross-platform synchronization expedites the list building process. Lastly, if there are any snags the high-quality customer support and account management teams are fantastic.
OutReach is the cornerstone of my team's technology stack, even beyond our CRM.
OutReach is the cornerstone of my team's technology stack, even beyond our CRM.
What do you dislike about the product?
The only adoption struggle I've seen is when customers struggle with content development, and I wish they went the extra mile to be thought leaders in that space.
I wish the Reporting was more granular and felxible.
I also wish the account to contact synchronization was more fluid and automatic
I wish the Reporting was more granular and felxible.
I also wish the account to contact synchronization was more fluid and automatic
What problems is the product solving and how is that benefiting you?
Scale! The platform helps build colaboration between our reps and helps us focus on the critical task to build our business. It also helps us be a more data driven sales engine.
Recommendations to others considering the product:
Give it a try. the platform is very powerful and the team deeply cares about making you successful.
Great, complex sales automation tool
What do you like best about the product?
The myriad of options for composing emails with dynamic elements, as well as the ability to link up your calendar for instant appointment bookings.
What do you dislike about the product?
Steep learning curve, lack of initial training, and email-only support. We've had instances where critical issues/bugs affecting our correspondence to prospects without response for hours and resolutions that have taken over a day. Lack of phone support can lead to very costly gaps in service.
What problems is the product solving and how is that benefiting you?
We were looking for a way to streamline our prospecting efforts without adding additional headcount or creating an SDR channel. The sheer horsepower of a sales automation tool allows an individual to reach more contacts than an entire team utilizing the old-school "one-off" outreach. A&B testing and the subsequent reporting has allowed up to continue refining our messaging.
Recommendations to others considering the product:
Make sure you have a dedicated Salesforce Admin or the know-how to implement this complex solution. It's not exactly turn-key.
Great product and team!
What do you like best about the product?
Outreach has built a really great product that we leverage for many of our customers at OutboundWorks and are constantly building great new features to handle all aspects of engagement.
What do you dislike about the product?
There's nothing much to include here. The engagement space is still at it's infancy, it'll be interesting to see what comes next.
What problems is the product solving and how is that benefiting you?
We are partnering with Outreach to consistently deliver emails on behalf of our customers.
Can't Rave Enough - This is a MUST
What do you like best about the product?
The personalized approach to email marketing, and how much time we are saving by not sending individual emails or reminders
What do you dislike about the product?
Honestly - nothing, we have had so much success utilizing outreach, we can't rave enough!
What problems is the product solving and how is that benefiting you?
Saving time - we're not wasting time day after day sending individual emails, or completely ignoring emailing at all. We have eliminated a must for B2G emailing and that is html emails (i.e. traditional email automation tools).
Recommendations to others considering the product:
As they continue to grow and expand, don't get too ahead of themselves by over-adding new features
🚀 Transform your sales development team into a weapon of mass friendliness.
What do you like best about the product?
I love being able to see exactly what's going on with my outreach - really great visual layout and workflows to understand what's happening by account, persona, message... you name it! I could (seriously folks) go on all day about what I love so here's just a quick list: Powerful SFDC integration, automated workflows, automatic OOO detection (pauses and restarts!!), native calendar sharing/booking, BEST DYNAMIC TAGS i've ever seen, and it works like a dream!
I used to run a team on SalesLoft and it would crash 2-4 times per week and I had zero visibility into what was going on. I've also used Yesware, Hubspot Sales, Contactually, Toutapp, and Cirrus. This is by far the best sales engagement platform I've ever used.
I used to run a team on SalesLoft and it would crash 2-4 times per week and I had zero visibility into what was going on. I've also used Yesware, Hubspot Sales, Contactually, Toutapp, and Cirrus. This is by far the best sales engagement platform I've ever used.
What do you dislike about the product?
There is a steep learning curve for integrating with SFDC - far more options and work flows to think through than with SalesLoft/Yesware/Toutapp/etc. Since I am not at the package level that includes white-glove setup, I've spent a bunch of time on their knowledge base and figuring stuff out. Support does do a great job and they now have The Peak for advanced best practices, etc. that's super helpful.
What problems is the product solving and how is that benefiting you?
I've booked over 70 cold outbound meetings since implementing Outreach 9 weeks ago. If you're looking to build pipeline with persona-lized & high quality messaging - this is the weapon you need.
Recommendations to others considering the product:
Make sure you'll have a real product champion - Outreach has soooo many functionalities - have someone who will bring the enthusiasm and pursuit for best practices.
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