Outreach Sales Execution Platform
OutreachExternal reviews
3,494 reviews
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This software was a game changer for my company.
What do you like best about the product?
The ability to build and use Sequences to target different ypes of customers is incredible.
What do you dislike about the product?
I wish that it was more prone to syncing with outside software. It is able to sync with other tools easily but I wish the sync was deeper in terms of the data traded back and forth.
What problems is the product solving and how is that benefiting you?
We've been using it to organize our leads and targeting them based on their location and their needs.
Can't Imagine my Sales Process Without Outreach
What do you like best about the product?
First of all, it was easy to setup and get started. I had no problem with syncing my mail server and Salesforce. If another user had a problem, they were able to reach out to our CSM and she would respond very quickly; the mini how-to videos on the site were key as well.
What do you dislike about the product?
There aren't too many things that i dislike about the platform. They are constantly adding new features and it sometimes gets overwhelming with new things. The bi-weekly touch points with our CSM definitely help.
What problems is the product solving and how is that benefiting you?
Before using the tool, our conversion rates were horrendous. After implementing and making a few tweaks, our conversion rates have dramatically increased throughout the company.
Recommendations to others considering the product:
Designate a team/person as the admin. Don't give the ability to create content available to everyone because users will be overwhelmed with the amount. Also, work with marketing to provide input for content so admins aren't overwhelmed with creating. The ability to designate teams is helpful for reporting.
Dedicated to scalable inside sales success
What do you like best about the product?
As a Sales Automation tool, Outreach enables our sales reps to engaged a large volume of prospects on a very personal level. It's high email deliverability rate, ease of use, and exception customer support, makes OutReach a necessary technology in our Sales Stack.
What do you dislike about the product?
The reporting within OutReach is not as centralized as it could be and some of the metrics are not aligned with the overall reporting structure within our Marketing Department. The information is spread around in various location within the tool.
What problems is the product solving and how is that benefiting you?
Prior to OutReach, Sales reps created and managed their own templates in word documents with no insight into their effectiveness. OutReach has deliver a reliable solution that delivers unparalleled insight into the effectiveness of our reps.
Skyrocketed our SDR efforts/Overall efficiency increases
What do you like best about the product?
Top uses:
1.) Sequences with automated reply threads when there is no response. Easily quadruples (or how every many is setup) touch points per prospect without need to send additional emails manually.
2.) Better sales task management. Previously used task management in salesforce. This was great but Outreach allows a real-time activity log to show past interactions on one page. I can run custom task list to execute on to stay on track with higher priority prospects.
3.) Next level call management. Outreach Voice enables us to track/report on number of calls easily (instead of in salesforce which would have had to be created as separate call tasks which is tedious). We also use the local dialer phone bridge that allows us to call a prospect from a number that has their area code. This makes it more likely for them to pick up.
4.) Various efficiency increases. We now have a comprehensive shareable email template library with answers to objections, no-reply one-offs, past campaign emails, etc. Tagging prospects is a lot quicker and easier then dealing with it in salesforce.
5.) Deeper touch point reporting. Before outreach, number of calls, emails, and LI tasks per sales rep was not being tracked. Now we are tracking this to ensure we are meeting activity goals.
1.) Sequences with automated reply threads when there is no response. Easily quadruples (or how every many is setup) touch points per prospect without need to send additional emails manually.
2.) Better sales task management. Previously used task management in salesforce. This was great but Outreach allows a real-time activity log to show past interactions on one page. I can run custom task list to execute on to stay on track with higher priority prospects.
3.) Next level call management. Outreach Voice enables us to track/report on number of calls easily (instead of in salesforce which would have had to be created as separate call tasks which is tedious). We also use the local dialer phone bridge that allows us to call a prospect from a number that has their area code. This makes it more likely for them to pick up.
4.) Various efficiency increases. We now have a comprehensive shareable email template library with answers to objections, no-reply one-offs, past campaign emails, etc. Tagging prospects is a lot quicker and easier then dealing with it in salesforce.
5.) Deeper touch point reporting. Before outreach, number of calls, emails, and LI tasks per sales rep was not being tracked. Now we are tracking this to ensure we are meeting activity goals.
What do you dislike about the product?
Reporting/advanced search is a bit difficult to figure out when getting data on true touch points, opportunity rates, prospect counts based on criteria, etc.
What problems is the product solving and how is that benefiting you?
Biggest benefit is the increased touch points in email based cold prospecting in order to get a reply. Others are task management for high volume pipeline, on boarding new sales with set standards/practices, calls with dialer, etc. as noted above.
Recommendations to others considering the product:
Outreach has the best ROI for SDR activities.
Powerful Sales Tool
What do you like best about the product?
The Outreach sequences automate staying in touch with the prospect not only for the first touch, but for 10+ touches over the course of several months. And the engagement metrics — both singular and aggregated — are also directly visible to my team, which isn’t the case with our Marketing Automation software.
After our first two months, our email open rate increased from 15% using MA software to 31% with Outreach. And unlike our MA software, the salespeople have direct access to control their sequences and can determine the pace of execution on their own, whereas MA requires admin intervention, which can slow the process significantly.
We are using Outreach to connect with people we haven’t heard from in a long time. They’re creating dedicated campaigns to try to spark their interest in a new product, a change in a product, an upgrade, general news about their industry — things we think they should be aware of. We’re able to do this in a much more targeted way than we could with the MA software because it’s easy to use and all controlled by the sales reps.
After our first two months, our email open rate increased from 15% using MA software to 31% with Outreach. And unlike our MA software, the salespeople have direct access to control their sequences and can determine the pace of execution on their own, whereas MA requires admin intervention, which can slow the process significantly.
We are using Outreach to connect with people we haven’t heard from in a long time. They’re creating dedicated campaigns to try to spark their interest in a new product, a change in a product, an upgrade, general news about their industry — things we think they should be aware of. We’re able to do this in a much more targeted way than we could with the MA software because it’s easy to use and all controlled by the sales reps.
What do you dislike about the product?
Outreach needs to develop a better visual representation of sequences so that users can easily navigate through their choice of sequences and understand what will be happening to recipients.
What problems is the product solving and how is that benefiting you?
Increases contacting and selling success rates.
Improves customer retention
Increases prospecting and selling time by decreasing busy work in the CRM and email
Directs salespeople to hottest prospects
Improves customer retention
Increases prospecting and selling time by decreasing busy work in the CRM and email
Directs salespeople to hottest prospects
Huge time saver!
What do you like best about the product?
I love that I can create and automate the sending of single and multi-step sequences to my contacts. I'm a Sales Account Executive, and having this automation and control of when emails are sent, allows me to concentrate on my day-to-day responsibilities, while Outreach is working for me in the background. It's like having a full-time SDR working for me. Generating leads with minimal effort!
What do you dislike about the product?
The initial learning curve was difficult. Especially getting Outreach to sync up with my Outlook. With a little back and forth with support, we got it figured out.
Also, every time I change my general company login password, Outreach prompts you that you've lost connection, and it requires a password update as well. Small hassle...all things considered.
Also, every time I change my general company login password, Outreach prompts you that you've lost connection, and it requires a password update as well. Small hassle...all things considered.
What problems is the product solving and how is that benefiting you?
I'm able to reach more accounts, with minimal effort.
I'm generating higher quality leads, which leads to better close rates.
I'm reaching smaller accounts/contacts with Outreach automation, that I typically wouldn't reach out to manually.
I'm generating higher quality leads, which leads to better close rates.
I'm reaching smaller accounts/contacts with Outreach automation, that I typically wouldn't reach out to manually.
Recommendations to others considering the product:
Utilize Outreach support. If you don't, you'll get frustrated.
It's best of breed, no question about it
What do you like best about the product?
The data we're able to extract from it is extraordinary. We're able to take things a step further from traditional vanity metrics (i.e. dials, emails, etc.) and lagging indicators (meetings booked, completed etc.) and get a much more in depth view of what the teams is doing. We're able to understand what types of personas our team is reaching out to, the amount of those personas, what sequences they're relying on most and where they're seeing success, if they're falling behind in their tasks, etc, I could go on but the list would get to long.
What do you dislike about the product?
The platforms UI/UX could be a little more user friendly, sometimes it's overly complicated. Makes it a little more difficult to get the most value possible. The dashboards available in the platform are decent but difficult to find ang again the UI/UX could be better.
What problems is the product solving and how is that benefiting you?
We're able to maximize the production of our BDR team while being able to get a much more in depth picture of the metrics that matter to our success.
Recommendations to others considering the product:
Use their expertise on how to use the platform they know best. I recommend using their professional services at the time of onboarding. The team is highly skilled and will help you get out of the gate much quicker and with best practices in place. This platform does not do the work for you, if you're looking more a mail merge tool go elsewhere. You should have a fully baked use case and understanding of how you would like to execute and what you would like to achieve prior to engagement.
SDR efficiency through the roof
What do you like best about the product?
Prior to Outreach our SDR team felt a little sluggish and unfocused. It was a good team, but they spent so much time trying to figure out what they SHOULD be doing, that it ended up sacrificing time they could have spent thinking about HOW they were doing things. Outreach has streamlined our ADR process to the point where we are processing at about 4x the volume with the same team. Plus they add new features at a pretty fast pace.
What do you dislike about the product?
There are few features that would be "nice to haves" around triggers, but it sounds like they are coming soon.
What problems is the product solving and how is that benefiting you?
SDR efficiency. Calendar and meeting bookings. Email tracking. Call tracking. Really end to end sales process.
Recommendations to others considering the product:
We compared Outreach and Salesloft pretty closely. We are very happy with the decision and feel like we for sure made the right choice.
This platform is a big focuser!
What do you like best about the product?
I love how intuitive the platform is and how much sales knowledge was put into it. If you think about an outreach campaign that requires a specific feature, that feature is probably already built in. The voice/calling feature is very helpful and the team can work from anywhere. Also, the live chat which is included in the Premium Support plan allows us to reach out for their help in no time.
What do you dislike about the product?
We are not using it long enough to dislike something.
What problems is the product solving and how is that benefiting you?
We started seeing outreach campaigns, not as something that interrupts people but brings value. Yes, you have to reach out and it is an interruption, but if you do it right, it can be very successful.
Recommendations to others considering the product:
You will look at multiple platforms but don't even waste your time doing so. Outreach is the way to go. It's like HubSpot for outbound. They not only created the Outreach platform but also use it in-house. During one of their training sessions at their annual conference Unleash they presented "How Outreach Uses Outreach". Watch it and you will be amazed on how much people know about sales :)
Researching Sales Tools? STOP. You've found the BEST!
What do you like best about the product?
The support is absolutely amazing! Hands down the best. I hope one day our business has that level of customer service! Lol. The ease of use is great too. I can hire a new rep and have them up and running in their sequences within the day.
What do you dislike about the product?
I wish it had the ability to send different emails based on if the person opened or didn't open an email. This would be perfect to really target the correct messaging for every person.
What problems is the product solving and how is that benefiting you?
We are able to triple the amount of work we used to do before we had outreach. We can finally track KPI's and know what is working and what needs to be worked on.
Recommendations to others considering the product:
I looked at EVERY other company that is considered competition and outreach is HANDS DOWN the best! Their support is seriously amazing.
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