Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is an all-encompassing Sales platform that is a onestop shop for all areas in Sales.
What do you like best about the product?
Best features:
- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
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- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
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What do you dislike about the product?
Difficulties / Opportunities for Outreach:
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
What problems is the product solving and how is that benefiting you?
As a Enterprise Business Representative, and a current customer of Outreach, we've filtered through about 4 Email/Call/Marketing Tools for our company which is constantly growing. Outreach seemingly has blown all out of the water, not only in the level of customer service and the ability to schedule 1:1 time with a customer success manager for administrative help or troubleshooting, AND training. We've seen call numbers soar, as Outreach continues to improve, and Outreach has been a key tool in tracking email data and lead upload information across our entire organization. I'm looking forward to watching Outreach continue to build and improve it's software, and seeing new ways to visualize our sales data and outbound/inbound efforts across our SDR Team.
Recommendations to others considering the product:
It's a great tool, once you know how to use it. There are a lot of features, and nuances that are more advanced than other tools. Plan for a few weeks of getting used to this aspect from a training and ramp perspective and your sales organization will soar.
Outreach platform is critical for my sales team
What do you like best about the product?
Sales work flow automation reduces the amount of mundane tasks for my reps. The ability to create and automate contact with prospects through sequences is invaluable. They are constantly adding features such as text activity reporting. Chat support is very convenient and timely. We have had to use additional levels of support beyond chat support and have been pleased.
What do you dislike about the product?
Outreach is not yet as mature as some other SAAS offering such as SalesForce. But they are making advances every week.
What problems is the product solving and how is that benefiting you?
Outreach is a force multiplier for my team. My small team can do more with less time, giving them ability to focus on critical deal tasks.
Recommendations to others considering the product:
Understand your target market and be ready to develop messaging, lots of messaging. You will be effective with short content and many touches. We try to keep email content to 4 sentences.
Great Tool for Outbound Prospecting
What do you like best about the product?
Very easy to setup, configure, and use.
Support is top notch. Highly responsive.
Support is top notch. Highly responsive.
What do you dislike about the product?
There's very little to dislike, it's an excellent tool.
What problems is the product solving and how is that benefiting you?
Keeping track of outbound prospecting efforts.
Outreach Voice allows phone calls to be made directly inside of Outreach, saving time.
Outreach Voice allows phone calls to be made directly inside of Outreach, saving time.
Recommendations to others considering the product:
At the price they charge, it's a steal.
Using Outreach in Business Development/Sales
What do you like best about the product?
The thing I like best about Outreach is the Outreach Everywhere feature. It makes accessing company and prospect information very easy. Whether its finding the last activity with an organization or adding new prospects to sequences while in a separate CRM system, Outreach Everywhere has been an excellent tool.
What do you dislike about the product?
My dislike would be when making calls, sometimes you run into a C-level prospect that might not but on the directory, and the only way back to the operator is to hang up the call. When you hang up and call again, the sequence wont allow you to log notes on the first call, and will register it as a call that was "not logged". If only there was a way to log those initial calls so they don't look like false statistics.
What problems is the product solving and how is that benefiting you?
Follow up with prospects has greatly improved on our sales team. We are able to set follow up tasks with different priority levels which allows us to focus our time on warmer leads and cipher through the cold stuff.
Recommendations to others considering the product:
Outreach University is very helpful as well as reaching out to Outreach support.
Massive productivity, simple to setup
What do you like best about the product?
Consistent messaging
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
What do you dislike about the product?
Easy to start, hard to perfect
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
What problems is the product solving and how is that benefiting you?
Our productivity and consistency in messaging has skyrocketed. The ability to drop leads into a sequence and know they will be followed up on with diligence and accurate content is huge.
I've tested 4 solutions for various months each, and love Outreach
What do you like best about the product?
Easy to set up, yet incredibly powerful if you use it correctly.
I also love that Outreach Voice is integrated and I don;t need to get an extra phone. I can measure my teams performance very quickly with their analytics dashboard.
This is a must have tool in anyone's sales stack.
Also customer support is amazing! Shoutout to Karlee!
I also love that Outreach Voice is integrated and I don;t need to get an extra phone. I can measure my teams performance very quickly with their analytics dashboard.
This is a must have tool in anyone's sales stack.
Also customer support is amazing! Shoutout to Karlee!
What do you dislike about the product?
I don't think there's anything in particular that I dislike. I'm pretty happy with it all. The cost to value ratio is great.
What problems is the product solving and how is that benefiting you?
More pipeline built faster, with less reps.
Recommendations to others considering the product:
Definitely do it!
Reach Clients/Track Emails/Organize Prospects Efficiently/Receive Amazing Customer Support!!
What do you like best about the product?
With any question I have I use the chat button and receive answers from a real person almost instantly. They are very helpful and always respond very quickly.
They have advanced searching options I wasn't initially aware of, but I now use on a daily bases to search through my funnel and manage my prospects.
I use tags to organize the prospects in my funnel and it has been a game changer.
I use their smart views to save my important searches so that I can pull them up at anytime.
Overall AMAZING!
They have advanced searching options I wasn't initially aware of, but I now use on a daily bases to search through my funnel and manage my prospects.
I use tags to organize the prospects in my funnel and it has been a game changer.
I use their smart views to save my important searches so that I can pull them up at anytime.
Overall AMAZING!
What do you dislike about the product?
I am currently waiting on better better mapping between Salesforce and Outreach. We have all the necessary information, but if I was able to search by any field I would find it to be more useful.
What problems is the product solving and how is that benefiting you?
I have everything in one place. I am reaching my clients and staying organized.
Recommendations to others considering the product:
It has been a game changer. When you make the implementation in your business make sure that you are using the chat button for any questions. Everything you could want to do is simple and straight forward. There support videos and straight to the point and short. Not drug out like some others you come across.
Have the conversations that matter.
What do you like best about the product?
Outreach simplifies so many of the day-to-day interactions my team needs to have with our customers. My reps are more productive and have built in guidance around next steps for clients. Its an incredibly powerful tool for new agents and veterans alike. The system ensures that my emails reach the right people without a lot of bounces or blacklisting. That alone was a major improvement over gmail and Salesforce.
As the operations manager for my company, I can say that this was the most thorough set up process I've had from any vendor. This was followed by one of the best Account Managers I've ever had. It's one thing to get this system up and running but a whole other to have the AM walk me through adoption and usability concerns from my reps. Best AM I've ever had.
As the operations manager for my company, I can say that this was the most thorough set up process I've had from any vendor. This was followed by one of the best Account Managers I've ever had. It's one thing to get this system up and running but a whole other to have the AM walk me through adoption and usability concerns from my reps. Best AM I've ever had.
What do you dislike about the product?
It can be tricky to get reps that are resistant to technology onboard with something like this. It took me nearly a year to crack one of my teams. However, once they saw my other teams using it, they increasingly want a shot at it as well.
What problems is the product solving and how is that benefiting you?
It's easier to onboard people when you can hand them an entire tool set for communication.
I know which messages/subjects/audiences are responding even at the rep by rep level. That's incredible.
Many of my reps have switched most of their reminders and tasks over to the system.
I've generated leads from green territory with minimal efforts from my reps. My first Outside Sales rep to try it got 8 fresh leads from 40 prospects. She could have done it on her own but Outreach made it simple and also let me track it.
This is just to name a few.
I know which messages/subjects/audiences are responding even at the rep by rep level. That's incredible.
Many of my reps have switched most of their reminders and tasks over to the system.
I've generated leads from green territory with minimal efforts from my reps. My first Outside Sales rep to try it got 8 fresh leads from 40 prospects. She could have done it on her own but Outreach made it simple and also let me track it.
This is just to name a few.
Recommendations to others considering the product:
Make sure you are giving ample attention to internal adoption. Owning a wrench doesn't make you a mechanic. This is not a system you can turn on and forget, you have to sell it internally. Find your champions and promote the hell out of it. Lean on your Account Manager for internal training and demos.
Amazing prospect/customer sales automation platform
What do you like best about the product?
I like that anyone from a one man sales/marketing department to a extremely large and complex sales organization can customize and deploy this software and almost instantly see results.
What do you dislike about the product?
It would be nice to have all bills rolled into one annual payment or broken out into monthly installments.
What problems is the product solving and how is that benefiting you?
Being responsible for prospecting, sales, and customers management is more easily accomplished with the use of this incredible tool!
Perfect Mass Email Automation Platform
What do you like best about the product?
It's easy to use and helps automate my email campaigns. I later can track who has opened or clicked on the email and prioritize those leads.
What do you dislike about the product?
Sometimes we have a lag in syncing with Salesforce.
What problems is the product solving and how is that benefiting you?
Shortens the time it takes BDRs to create email content and email prospects. We now can email more prosepcts and focus on the ones that are engaged with content.
Recommendations to others considering the product:
Someone needs to clean the amount of templates created. This should be a manager, or sales operations role. It's also helpful to use their tagging system, but make sure the tags are consistent throughout your team.
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